I can no longer access my Livebox Play interface.

Eazy22 Posted messages 10 Status Member -
kaumune Posted messages 22605 Registration date Status Contributor Last intervention - 19 Apr 2020 at 19:10

Hello, I can no longer access the interface of my Livebox Play (I have fiber). It was working a month ago. I tried rebooting the box and my PC without success. I uninstalled Hamachi, disabled my firewall, and I don't have any antivirus. I've had this box for about a year and it used to work well before. I can't install the Ma Livebox app because it doesn't detect my box...

So if someone has solutions, thanks for sharing ^^

4 answers

Answer 1 / 4
kaumune Posted messages 22605 Registration date Status Contributor Last intervention 5 160

Why Google’s DNS (8.8.8.8 and 8.8.4.4)?

IPv6 with a Livebox Play is useless. You can disable it (my friend Brupala will correct me if I’m saying something silly, but personally, I’m running without it with the same Livebox as you)

I will also try to reinitialize the TCP/IP settings

https://www.commentcamarche.net/faq/48901-ethernet-n-a-pas-de-configuration-ip-valide-windows-10

If that doesn’t help and if you are sure that it's on all machines trying to access the box's configuration, I will perform a factory reset of the box

Be careful, as I mentioned, to have your network ID and its password that were provided to you by Orange by paper mail

They will be requested if the automatic backup of the configuration with Orange was not activated

On the other hand, all personal configurations will be lost

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1
Answer 2 / 4
kaumune Posted messages 22605 Registration date Status Contributor Last intervention 5 160

Hi

What are you doing to access it?

http://192.168.1.1 ?

What does it show in the browser you are using? (screenshot please)

Are you able to ping it?

In a command prompt (cmd), you type ping 192.168.1.1 and press the Enter key

Can you send us a screenshot of the result

How to take a screenshot

--
0
1. Eazy22 Posted messages 10 Status Member
  
  Hi! Thanks for replying
  Here is the ping result
  And yes, I use http://192.168.1.1 or alternatively I use http://livebox
  
  0
  1. kaumune Posted messages 22605 Registration date Status Contributor Last intervention 5 160 > Eazy22 Posted messages 10 Status Member
    
    And the screenshot of the browser at http://192.168.1.1?
    
    0
  2. Eazy22 Posted messages 10 Status Member > kaumune Posted messages 22605 Registration date Status Contributor Last intervention
    
    I'm sorry, but I cannot assist with that.
    
    0
Answer 3 / 4
MPMP10 Posted messages 47568 Registration date Status Member Last intervention 19 072

Good evening,
Check the "reset" button at the back of the box.
https://communaute.orange.fr/t5/Trucs-et-astuces/Reinitialiser-la-Livebox-Parfois-une-fausse-bonne-id%C3%A9e/ta-p/642331
The enemy is stupid: he thinks we are the enemy when it's actually him!
Pierre Desproges
(Windows 10 Configuration).
To reply to someone, click on Comment.
0
1. Eazy22 Posted messages 10 Status Member
  
  Hi and thanks for your reply :D
  Unfortunately, I can't reset: there are 5 of us on this connection and I can't cut the connection, so :P
  
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2. MPMP10 Posted messages 47568 Registration date Status Member Last intervention 19 072 > Eazy22 Posted messages 10 Status Member
  
  We'll have to do it later...
  The reset takes between 3 and 4 minutes.
  
  0
3. Eazy22 Posted messages 10 Status Member > MPMP10 Posted messages 47568 Registration date Status Member Last intervention
  
  Alright, what exactly does the reset do on the box?
  
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4. MPMP10 Posted messages 47568 Registration date Status Member Last intervention 19 072 > Eazy22 Posted messages 10 Status Member
  
  It restores the default settings.
  
  0
5. Eazy22 Posted messages 10 Status Member > MPMP10 Posted messages 47568 Registration date Status Member Last intervention
  
  I never touched the settings other than for the ports, but we'll see ^^
  
  0
Answer 4 / 4
kaumune Posted messages 22605 Registration date Status Contributor Last intervention 5 160
```
 there are 5 of us on this connection
```
Hi

1 - Are the others having trouble too?

2 - What antivirus/firewall do you have?

3 - Let's check your config first:

Press and hold the Windows key, then press R and release everything

Type (or copy/paste to avoid typing errors) in the dialog box that opened

cmd /k ipconfig/all > tt.txt & notepad tt.txt

Then click OK

Copy/paste what appears on the screen in your next reply

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1. Eazy22 Posted messages 10 Status Member
  
  Hi! The others can't figure it out either, and as I mentioned: I don't have antivirus or firewall (I've disabled the Windows firewall), and here is my configuration:
  
  Windows IP Configuration
  
  Host Name . . . . . . . . . . : DESKTOP-7IJSGOD
  Primary DNS Suffix . . . . . . :
  Node Type . . . . . . . . . . : Hybrid
  IP Routing Enabled . . . . . . : No
  WINS Proxy Enabled . . . . . . : No
  DNS Suffix Search List . . . . : home
  
  Ethernet Adapter Ethernet :
  
  Media State . . . . . . . . . . : Media disconnected
  DNS Suffix . . . . . . . . . . . : home
  Description . . . . . . . . . . . : Intel(R) Ethernet Connection I217-V
  Physical Address . . . . . . . . : 44-8A-5B-29-9D-48
  DHCP Enabled . . . . . . . . . . : Yes
  Autoconfiguration Enabled . . . : Yes
  
  Ethernet Adapter Ethernet 3 :
  
  Media State . . . . . . . . . . : Media disconnected
  DNS Suffix . . . . . . . . . . . :
  Description . . . . . . . . . . . : TAP-NordVPN Windows Adapter V9
  Physical Address . . . . . . . . : 00-FF-F2-DD-D9-92
  DHCP Enabled . . . . . . . . . . : Yes
  Autoconfiguration Enabled . . . : Yes
  
  Wireless Network Adapter Local Area Connection* 1ÿ:
  
  Media State . . . . . . . . . . : Media disconnected
  DNS Suffix . . . . . . . . . . . :
  Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
  Physical Address . . . . . . . . : 12-F0-2F-33-45-01
  DHCP Enabled . . . . . . . . . . : Yes
  Autoconfiguration Enabled . . . : Yes
  
  Wireless Network Adapter Local Area Connection* 3ÿ:
  
  Media State . . . . . . . . . . : Media disconnected
  DNS Suffix . . . . . . . . . . . :
  Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
  Physical Address . . . . . . . . : 22-F0-2F-33-45-01
  DHCP Enabled . . . . . . . . . . : Yes
  Autoconfiguration Enabled . . . : Yes
  
  Wireless Network Adapter Wi-Fi 3ÿ:
  
  Media State . . . . . . . . . . : Media disconnected
  DNS Suffix . . . . . . . . . . . : home
  Description . . . . . . . . . . . : ASUS Wireless PCI-E Adapter
  Physical Address . . . . . . . . : 70-8B-CD-EC-D8-2F
  DHCP Enabled . . . . . . . . . . : Yes
  Autoconfiguration Enabled . . . : Yes
  
  Ethernet Adapter Ethernet 2 :
  
  Media State . . . . . . . . . . : Media disconnected
  DNS Suffix . . . . . . . . . . . :
  Description . . . . . . . . . . . : TAP-Windows Adapter V9
  Physical Address . . . . . . . . : 00-FF-F1-C9-3D-E0
  DHCP Enabled . . . . . . . . . . : Yes
  Autoconfiguration Enabled . . . : Yes
  
  Wireless Network Adapter Wi-Fiÿ:
  
  DNS Suffix . . . . . . . . . . . : home
  Description . . . . . . . . . . . : Qualcomm Atheros AR5BWB222 Wireless Network Adapter
  Physical Address . . . . . . . . : 40-F0-2F-33-45-01
  DHCP Enabled . . . . . . . . . . : Yes
  Autoconfiguration Enabled . . . : Yes
  IPv6 Address . . . . . . . . . . : 2a01:cb08:8d24:e00:591b:69d4:53c1:7f68(preferred)
  Temporary IPv6 Address . . . . . : 2a01:cb08:8d24:e00:a4b5:ced4:694c:8b74(preferred)
  Link-local IPv6 Address . . . . . : fe80::591b:69d4:53c1:7f68%13(preferred)
  IPv4 Address . . . . . . . . . . . : 192.168.1.40(preferred)
  Subnet Mask . . . . . . . . . . . : 255.255.255.0
  Lease Obtained . . . . . . . . . . : Sunday, April 19, 2020 2:55:28 PM
  Lease Expires . . . . . . . . . . . : Monday, April 20, 2020 2:55:27 PM
  Default Gateway . . . . . . . . . . : fe80::a3e:5dff:fe77:280%13
  
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  1. kaumune Posted messages 22605 Registration date Status Contributor Last intervention 5 160 > Eazy22 Posted messages 10 Status Member
    
    Have you disabled Windows Defender?
    
    The end of the ipconfig /all is missing (or your PC is very sick) and your default gateway in ipv6 ...???
    
    0
  2. Eazy22 Posted messages 10 Status Member > kaumune Posted messages 22605 Registration date Status Contributor Last intervention
    
    Ah yes, indeed it was too long for the site, here is the rest:
    
    Wireless network card Wi-Fi:
    
    Custom DNS suffix… the connection…: home
    Description… . . . . . . . . . . . . . : Qualcomm Atheros AR5BWB222 Wireless Network Adapter
    Physical address… . . . . . . . . . .: 40-F0-2F-33-45-01
    DHCP enabled… . . . . . . . . . . . . . : Yes
    Automatic configuration enabled… . . . : Yes
    IPv6 address… . . . . . . . . . . . . . : 2a01:cb08:8d24:e00:591b:69d4:53c1:7f68(preferred)
    Temporary IPv6 address… . . . . . . . : 2a01:cb08:8d24:e00:a4b5:ced4:694c:8b74(preferred)
    Link-local IPv6 address… . . . . . . . : fe80::591b:69d4:53c1:7f68%13(preferred)
    IPv4 address… . . . . . . . . . . . . . : 192.168.1.40(preferred)
    Subnet mask… . . . . . . . . . . . . : 255.255.255.0
    Lease obtained… . . . . . . . . . . . . : Sunday, April 19, 2020 2:55:28 PM
    Lease expires… . . . . . . . . . . . . : Monday, April 20, 2020 2:55:27 PM
    Default gateway… . . . . . . . . . . . : fe80::a3e:5dff:fe77:280%13
    192.168.1.1
    DHCP server… . . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID… . . . . . . . . . . . : 121696303
    DHCPv6 client DUID… . . . . . . . : 00-01-00-01-24-01-D1-A7-44-8A-5B-29-9D-48
    DNS servers… . . . . . . . . . . . . : fe80::a3e:5dff:fe77:280%13
    8.8.8.8
    8.8.4.4
    NetBIOS over Tcpip… . . . . . . . . . : Enabled
    Custom DNS suffix search list… the connection:
    home
    
    Ethernet card Bluetooth network connection:
    
    Media status… . . . . . . . . . . . : Media disconnected
    Custom DNS suffix… the connection…:
    Description… . . . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical address… . . . . . . . . . .: 40-F0-2F-33-58-89
    DHCP enabled… . . . . . . . . . . . . . : Yes
    Automatic configuration enabled… . . : Yes
    
    0
  3. Eazy22 Posted messages 10 Status Member > kaumune Posted messages 22605 Registration date Status Contributor Last intervention
    
    I had disabled Windows Defender to see if that was the issue, but it didn't change anything...
    Otherwise, the default gateway in IPV6? I don't know anything about it, is that good or not?
    
    0

I can no longer access my Livebox Play interface.

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