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The scroll wheel is not working properly.

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cocodu67... Posted messages 3178 Registration date   Status Member Last intervention   -  
MPMP10 Posted messages 47333 Registration date   Status Member Last intervention   -
Hello,

The scroll wheel on my mouse is working, but I have to use it for at least 30 seconds to see my internet page scroll down a few centimeters.

I noticed that when I move my mouse or use the wheel, a red light comes on inside the mouse. This indicates that the wheel's usage is being detected.

Through the Windows control panel, I tried to change the scroll wheel settings to make it more sensitive to speed up scrolling, but it didn't change anything.

Additionally, without changing the direction in which I turn the wheel, sometimes my internet page scrolls up and sometimes down.

I also tried removing it through the device manager, unplugging it, and plugging it back in for it to be reinstalled.

Can you help me?

Thanks in advance.

1 answer

  1.
    MPMP10 Posted messages 47333 Registration date   Status Member Last intervention   18 957
     
    Hello,
    Perhaps this mouse is tired...

    --
    The enemy is stupid: he thinks we are the enemy when it's actually him!
    Pierre Desproges
    (Windows 10 Configuration).
    To reply to someone, click on Comment.
    -1
    1. cocodu67... Posted messages 3178 Registration date   Status Member Last intervention   145
       
      Hello,

      The problem is that this is the first use of this new mouse.
      0
      1. MPMP10 Posted messages 47333 Registration date   Status Member Last intervention   18 957 > cocodu67... Posted messages 3178 Registration date   Status Member Last intervention  
         
        Return for after-sales service..
        0
      2. cocodu67... Posted messages 3178 Registration date   Status Member Last intervention   145 > MPMP10 Posted messages 47333 Registration date   Status Member Last intervention  
         
        Oh, so according to you, it can only be a design issue?

        I just plugged in a mouse from another PC and it works perfectly right away...
        0
      3. MPMP10 Posted messages 47333 Registration date   Status Member Last intervention   18 957 > cocodu67... Posted messages 3178 Registration date   Status Member Last intervention  
         
        " I just plugged in a mouse from another PC and it works perfectly right away ... "

        This quote shows that this mouse is defective and that the problem does not come from the computer, so return it to customer service as I mentioned earlier...

        In this case, the issue is resolved.
        https://www.commentcamarche.net/infos/25917-marquer-un-fil-de-discussion-comme-etant-resolu/
        0