Qualcomm Atheros QCA9377 Wireless Network Adapter Driver Issue

Question

Hello,  I have a problem with my Qualcomm network card, the driver is up to date but the device cannot start (Code 10). I have to reset the network for it to work, but the problem comes back every time. I have an ASUS X570ZD x-64 system.

billmaxime · Accepted Answer

hi  is your Wifi card in the hidden devices? (View --> Show hidden devices)  see you  -- the radiation level is higher at the unemployment office than at Chernobyl

Redbart · Answer

hello https://www.asus.com/fr/supportonly/X570ZD/HelpDesk_Download/

Redbart · Answer

In the command prompt in admin mode: Enter the following commands, pressing Enter for each one: ipconfig /flushdns netsh winsock reset netsh winhttp reset proxy netsh winhttp reset tracing netsh winsock reset catalog netsh int ipv4 reset catalog netsh int ipv6 reset catalog netsh int ip reset c:\reset.txt exit

kaneagle · Answer

Hello,  Press Windows + R Type --> devmgmt.msc and hit OK.  Provide the hardware ID of the Atheros QCA9377 wireless Check this --> Find a device's identification number Post the number in your next message.   -- Human beings are at their best when things are at their worst.

billmaxime · Answer

hi  post 1 screenshot of your device manager --> click here  @+  -- the radiation level is higher at the unemployment office than at Chernobyl

billmaxime · Answer

Hello  1) Indeed, the WiFi device is not present  in your device manager, click on "view" --> "show hidden devices" and post a screenshot of the page  PS: If you see the device, do this:  download 7zip to your desktop click here  right-click on 7zip, and choose "run as administrator" to install it  Download this driver --> click here and save it in your documents.  Right-click on --> WLAN_DCH_QualcommAtheros_Win10_64_VER1200919.zip Select --> 7Zip Choose --> extract to "WLAN_DCH_QualcommAtheros_Win10_64_VER1200919\"  Go to the device manager. Right-click on the device --> qualcomm atheros qca9377 wireless network adapter Update driver Browse my computer ...... Choose from a list of drivers... Have disk Browse Go to your documents Go to the unzipped driver folder --> WLAN_DCH_QualcommAtheros_Win10_64_VER1200919 Select the file --> netathr10x.inf and OK Restart  in image:    2) If you still don't see the device, do this:  open the unzipped driver folder, and run --> QcomWlanSrvx64.exe as administrator (right click)  in image:    restart the PC  @+

billmaxime · Answer

Hello  It worked, but every time I put the PC to sleep, the problem comes back :/   Which solution did you use? (1 or 2)  See you later  -- The radiation level is higher at the unemployment office than at Chernobyl.

billmaxime · Answer

re  I used both solutions  Okay, but I would like to understand:  With the first solution, when clicking on "View" and "Show hidden devices", was the device visible?  As long as you have the device in your Device Manager, give me its identifier click here  PS: the first line is enough, post it via copy/paste in your reply  @+  -- The radiation level is higher at Pôle Emploi than in Chernobyl.

billmaxime · Answer

re  I'm trying to help another person in the same situation as you click here  your PC is a laptop, and theirs is a desktop (tower), but that's the only difference...  I'll ask them for the identifier of their device, but I think it will be the same as yours  that's bad...  it worked but every time I put the PC to sleep the problem comes back :/   is it when you want to take the PC out of sleep mode that the problem returns?  if you don't put the PC to sleep, do you have any issues with the Wifi connection?  @+  -- the radiation level is higher at the employment office than at Chernobyl

billmaxime · Answer

I will try not to put it on standby to see if that's the case  Okay, and you'll tell me what it gives  See you  -- the radiation level is higher at the employment center than at Chernobyl

billmaxime · Answer

re  search for drivers with Driverscloud --> click here  choose the version that corresponds to your PC (64 bits)  when you have done the driver search, post the URL of the page via copy/paste  PS: stay connected on the page when you send the link  @+

billmaxime · Answer

re  this is the summary page of your PC components, now you need to click on "my drivers" and at the end of the search, you need to post me the URL of the page via 1 copy/paste    @+  -- the radiation level is higher at the employment office than at Chernobyl

billmaxime · Answer

re  your Wi-Fi card does not appear in the driver search...  as you had error code 45 earlier, check this page to see what it means --> click here  PS: you can download the Ethernet connection driver and install it --> Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller Driver from 11/18/2019  also check in the device manager if the Wi-Fi card is still present (possibly in hidden devices)  if you have any questions...  @+  -- the radiation level is higher at the unemployment office than at Chernobyl

kaneagle · Answer

Right-click on the Atheros wireless ...... Properties Tab --> Power Management Uncheck --> Allow the computer to turn off...... OK.   -- Human beings are at their best when things are at their worst.

billmaxime · Answer

re  it's not in the hidden devices either  the infamous code 45...  if you still have the driver for this message on your desktop, execute manipulation No. 2 --> click here  let us know what it says  @+  -- the radiation level is higher at the job center than at Chernobyl

billmaxime · Answer

re  I did the operation again, but the driver is not showing up for now. I'll wait until tomorrow...   Did you restart the PC after the operation?  If it doesn't show up now, it won't show up tomorrow either...  There's something that intrigues me, your PC is running W10 "original," and you're having this issue with the Wifi device  Is your PC still under warranty?  @+  -- The radiation level is higher at the employment office than at Chernobyl.

billmaxime · Answer

re  I restarted after the manipulation  ok, and the Wifi card isn't showing up...  My PC is still under warranty  personally, I would send it back for repair because this kind of issue with a new PC is not normal  how long have you had the PC?  do you think it might be infected?  cya  -- the radiation level is higher at the employment office than at Chernobyl

billmaxime · Answer

re  I've had it for almost 2 months  I'm saying again that it's not normal to have an issue like yours with a new pc  I don't know if it's infected  if you haven't done anything special (downloads, etc...), I don't think the pc is infected  furthermore, I don't think an infection would prevent the installation and functioning of the driver/device  @+  -- the radiation level is higher at the unemployment office than at Chernobyl

kaneagle · Answer

I've had it for almost 2 months  Agreed with billmaxime, return it to the seller, it's under warranty.   -- Human beings are at their best when things are at their worst.

billmaxime · Answer

re  I will drop it off at Fnac tomorrow morning  Okay, let us know what happens with the customer service  Thank you  See you  -- The radiation level is higher at the unemployment office than in Chernobyl

billmaxime · Answer

re  I hope they will be able to solve the problem!   The customer service needs to sort it out, don't let them push you around (2 hits with the laptop on the seller's head "if necessary", see 1 scandal in the store)  In the worst case, you could invest in a USB Wi-Fi adapter (it costs around 20 Euros)  Keep us updated after your visit to customer service  Thanks  @+  -- The radiation level is higher at the employment agency than at Chernobyl

billmaxime · Answer

re  I'm preparing threats just in case  ok, but don't "blow up" the seller before having a discussion  The WiFi adapter could be a good investment!  yes, but since your PC is new and has WiFi, it will incur costs you shouldn’t have  I’ll keep you posted  that's nice  thank you  @+  -- the radiation level is higher at the unemployment office than at Chernobyl

Saly972 · Answer

I dropped off my PC at the service center; they will take care of it.

billmaxime · Answer

hi  ok, was the PC tested for WiFi in front of you?  did they say anything to you?  see you later  -- the radiation level is higher at the employment center than at Chernobyl

Saly972 · Answer

Yes, they conducted tests in front of me and they asked me what manipulations I had made to find a solution.

billmaxime · Answer

re  the tests they did did not solve the problem, as the device is not visible  for the 2nd person I am trying to help --> click here  the device ID is almost the same as yours  yours --> PCI\VEN_168C&DEV_0042&SUBSYS_2B311A3B&REV_31  theirs --> PCI\VEN_168C&DEV_0042&SUBSYS_22311A3B&REV_31  however, the driver is the same for both PCs...  let me know how it goes with your PC when you pick it up from customer service  thanks  @+  -- the radiation level is higher at the employment office than at Chernobyl

billmaxime · Answer

Hi  What’s going on with customer service?  See you later  -- The unemployment rate is higher at Pôle emploi than at Chernobyl.

Bluefatalis · Answer

Hello everyone, since yesterday I also had a Wi-Fi network card problem that had already appeared a few weeks ago. I had tried to restore the system to an earlier date, nothing worked with the command prompt, ipconfig /all did not detect my Wi-Fi card  Every time my Wi-Fi network card disappears, my Bluetooth also disappears  https://forums.commentcamarche.net/forum/affich-36493246-carte-reseau-wifi-qualcomm-atheros-ar5bwb222-deconnecte  This morning I downloaded 2 drivers from the manufacturer (Atheros Bluetooth and Atheros Wireless LAN), and just by installing the Bluetooth driver, the Bluetooth and wireless network came back.

billmaxime · Answer

Hi Bluefatalis,  it's very nice of you to share what you did to solve your Wifi problem   since yesterday I also had a wifi network card problem that had already appeared several weeks ago.   I assume it's the same Wifi card...  can you give me the identifier of your Wifi device --> click here  PS: the first line is enough, post it via copy/paste in your reply  also let me know if your pc is a laptop or a desktop (tower), and give the brand and model  I'll keep your topic in my followed discussions, and if you could provide feedback in 2-3 days to see if the Wifi connection is still stable  thank you  @+  -- the radiation level is higher at the employment office than at Chernobyl

billmaxime · Answer

Hi Bluefatalis,  it's not the same identifier, nor the same reference as in the other two topics  is your PC running W10?  in 32 or 64 bits?  see you later

billmaxime · Answer

re  ok, test this:  download 7zip to your desktop click here  right-click on 7zip and choose "run as administrator" to install it  Download this driver --> click here and place it in your documents.  Right-click on --> win10-10.0.3.456-whql.zip Select --> 7Zip Choose --> extract to "win10-10.0.3.456-whql\"  Go to the device manager. Right-click on the device --> Wifi Qualcomm Atheros ar5bwb222 Update driver Browse my computer ...... Choose from a list of drivers... Have disk Browse Go to your documents Go to the unzipped driver folder --> Select the file --> athw10x.inf and OK Restart  in image:    let me know how it goes  @+  -- the radiation level is higher at job center than at Chernobyl

Qualcomm Atheros QCA9377 Wireless Network Adapter Driver Issue

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