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Tabs crashing in all my browsers!

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Juju272 Posted messages 83 Registration date   Status Member Last intervention   -  
bazfile Posted messages 58505 Registration date   Status Moderator Last intervention   -
Hello.

For the past 1-2 weeks, I've been experiencing a recurring and very annoying problem. On Google Chrome, Mozilla Firefox, and Internet Explorer, some websites are crashing the tab. I've noted sites like Roblox or Google Drive, where the tab crashes as soon as I open them or log in. I mainly use Firefox and would like a solution for this browser as a priority. I've already repaired Firefox and reinstalled Google Chrome, tried private browsing, and updated my software, but nothing has worked so far.
Here is an image:


I look forward to your responses,
Julien.

5 answers

  1.
    bazfile Posted messages 58505 Registration date   Status Moderator Last intervention   20 273
     
    Hello,
    Download FRST once downloaded save it on the desktop and then open it, you will see this:

    Click on Scan at the end of the analysis you will have two text files on the desktop FRST and Addition send these reports to https://pjjoint.malekal.com/ see this tutorial paragraph Send the analysis reports to pjjoint then provide the two links generated by Pjoint in your next message.

    --
    bazfile..
    Moderator/Security Contributor.
    a hello, a response, a thank you are always appreciated.
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    1. Juju272 Posted messages 83 Registration date   Status Member Last intervention   31
       
      I obtained these two links:

      FRST.txt :
      https://pjjoint.malekal.com/files.php?id=FRST_20200229_b1515s13e7z10

      Addition.txt :
      https://pjjoint.malekal.com/files.php?id=20200229_u12s11y15n5e9

      Thank you kindly,
      Julien.
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      1. bazfile Posted messages 58505 Registration date   Status Moderator Last intervention   20 273 > Juju272 Posted messages 83 Registration date   Status Member Last intervention  
         

        Read carefully before you begin

        I'm putting a warning in big letters because many people act carelessly, they skim through it and do not follow the stated procedure.


        You have two antivirus programs, Zone Alarm and Avast; if I were you, I would install a third one and why not a fourth, but seriously, you should only have one antivirus on a PC. I know you think that Zone Alarm is just a firewall, but that's false; it includes other modules: 
        ZoneAlarm Anti-Ransomware 
        ZoneAlarm Firewall
        ZoneAlarm Free Firewall 
        ZoneAlarm Security

        So uninstall Zone Alarm (since it causes many problems) using RevoUninstaller in Advanced Scan mode and keep only Avast as your antivirus. Then perform the FRST procedure below and check if it is better; also uninstall Avast Cleanup premium as it is useless apart from slowing down your PC.
        You can always reinstall Zone Alarm if its uninstallation does not change anything about the problem.

        Procedure to follow in the indicated order:

        1- Open FRST
        2 - Copy the entire script that is in the box below: 
        Start::
        CreateRestorePoint:
        CloseProcesses:
        FF HKLM\SOFTWARE\Policies\Mozilla\Firefox: Restriction
        CHR HKLM\SOFTWARE\Policies\Google: Restriction 
        HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction 
        EmptyTemp:
        End::

        3- Once the script is copied, click on Fix.

        Let the fix complete, once it is finished you will be asked to restart your PC, do so as soon as prompted, see below.
        Then once your computer has restarted:
        4- You will have a Fixlog file on your desktop, send it via https://pjjoint.malekal.com/ then put the link generated by Pjoint in your next message.
        5- Reset your web browsers https://forums.commentcamarche.net/forum/affich-37585758-reinitialiser-son-navigateur
        6- CHECK AND LET ME KNOW IF YOUR PROBLEM IS STILL PRESENT.
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      2. Juju272 Posted messages 83 Registration date   Status Member Last intervention   31 > bazfile Posted messages 58505 Registration date   Status Moderator Last intervention  
         
        I followed the indicated procedure and obtained this file:

        Fixlist.txt :
        https://pjjoint.malekal.com/files.php?id=20200229_i615b5n9h12

        Thank you for your valuable help,
        Julien.
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      3. Juju272 Posted messages 83 Registration date   Status Member Last intervention   31 > Juju272 Posted messages 83 Registration date   Status Member Last intervention  
         
        I just reset my browsers, and the problem persists.
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  2. Juju272 Posted messages 83 Registration date   Status Member Last intervention   31
     
    I already have Revo Uninstaller, so uninstalling isn't an issue for me. But while I follow the procedure, can you recommend a firewall that you know?
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  3. Juju272 Posted messages 83 Registration date   Status Member Last intervention   31
     
    You should paste the script in the "Search" box, or does it just need to be in the clipboard?
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    1. bazfile Posted messages 58505 Registration date   Status Moderator Last intervention   20 273
       
      Which script are you talking about? Because it's over for FRST, there's nothing more to do.
      As for the uninstallation of Zone Alarm, it should have been done first as mentioned in my previous message; regarding a firewall, forget it, Avast will be sufficient.
      Once Zone Alarm is uninstalled and your browsers are reset, your problem should no longer be present.
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      1. Juju272 Posted messages 83 Registration date   Status Member Last intervention   31 > bazfile Posted messages 58505 Registration date   Status Moderator Last intervention  
         
        I reset my browsers and followed the procedure, but the problem persists.
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      2. Juju272 Posted messages 83 Registration date   Status Member Last intervention   31 > Juju272 Posted messages 83 Registration date   Status Member Last intervention  
         
        I followed the indicated procedure and obtained this file:

        Fixlist.txt :
        https://pjjoint.malekal.com/files.php?id=20200229_i615b5n9h12

        Thank you for your valuable help,
        Julien.
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      3. bazfile Posted messages 58505 Registration date   Status Moderator Last intervention   20 273 > Juju272 Posted messages 83 Registration date   Status Member Last intervention  
         
        Did you uninstall Zone Alarm properly?
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  4. Juju272 Posted messages 83 Registration date   Status Member Last intervention   31
     
    Yes, I did it with Revo Uninstaller in advanced mode.
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    1. bazfile Posted messages 58505 Registration date   Status Moderator Last intervention   20 273
       
      Reset Firefox and Chrome with this software that will reset everything on the browser side.
      Update your drivers by checking this page.
      Disable hardware acceleration in Chrome and Firefox by referring to this page.
      Nothing more to suggest.
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      1. Juju272 Posted messages 83 Registration date   Status Member Last intervention   31 > bazfile Posted messages 58505 Registration date   Status Moderator Last intervention  
         
        Nothing works, the problem is still there and it's very annoying.
        I'm sorry for the time I'm wasting for you.
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      2. bazfile Posted messages 58505 Registration date   Status Moderator Last intervention   20 273 > Juju272 Posted messages 83 Registration date   Status Member Last intervention  
         
        You are still on Windows 7, there has been no support for this OS since January and therefore no Windows updates, please read very carefully this page.
        I also see scheduled tasks that point to drive D, this drive does not appear in your devices, is it a USB flash drive or an external hard drive? 
        Task: {78794970-3112-4901-94A6-9859EA3C7B3C} - System32\Tasks\{14371637-0997-4C94-AAB0-F1DEBBE726C3} => D:\AUTOTTM.EXE

        What is this file AUTOTTM.EXE?
        If you wish, I can delete these scheduled tasks.
        Your problem may have multiple causes such as extensions, but with the browsers being reset, the extensions have been removed.
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  6. Juju272 Posted messages 83 Registration date   Status Member Last intervention   31
     
    First of all, no trace of D: in Computer. It's strange since the following drives are E: and F:, which I don't use.
    Moreover, I don't know what the file AUTOTTM.EXE is and I haven't found anything on the Internet.

    Otherwise, I could always upgrade to Windows 10, but given the issues with my computer, is it a good idea? Am I likely to encounter errors?
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    1. bazfile Posted messages 58505 Registration date   Status Moderator Last intervention   20 273
       
      For safety, test your hard drive with CrystalDiskInfo and use the following color codes to interpret the results. Click on the image to enlarge it:



      If the disk is OK and you want to remove the scheduled tasks AUTOTTM.EXE, which I have no idea what it might be, maybe a game on CD, do the following, it's up to you:

      1- Open FRST
      2 - Copy the entire script that is in the box below: 
      Start::
      CreateRestorePoint:
      CloseProcesses:
      Task: {0AC0FE6F-E84E-49AE-8E60-E888444B7E11} - System32\Tasks\{78107A5B-C870-47B3-94F9-B035A4D0E1E2} => D:\AUTOTTM.EXE
      Task: {1969F5A5-D375-49FD-AB62-461D6103BE14} - System32\Tasks\{F2D41D98-A81F-4F7F-8C17-E4FA2EAACD12} => D:\AUTOTTM.EXE
      Task: {1B55AEBB-0F55-43B5-8C4B-25443B90BD56} - System32\Tasks\{07281141-E53F-450D-BBF7-E5696E01CCAC} => D:\AUTOTTM.EXE
      Task: {33962726-4DFB-4E61-9139-E7D9B0F484C9} - System32\Tasks\{D70342D1-5ACA-4FFD-95AE-11B0813C3296} => D:\AUTOTTM.EXE
      Task: {78794970-3112-4901-94A6-9859EA3C7B3C} - System32\Tasks\{14371637-0997-4C94-AAB0-F1DEBBE726C3} => D:\AUTOTTM.EXE
      Task: {98EC7181-D752-426C-868E-F0F46781B542} - System32\Tasks\{1F78C771-819F-47D7-8836-E9552B208C16} => D:\AUTOTTM.EXE
      Task: {9DF6A20D-1D5E-4CE7-B503-56E92BA00C01} - System32\Tasks\{CD31348D-4DB4-4A00-ADBE-BAD6CBCEEF99} => D:\AUTOTTM.EXE
      Task: {BB68B1E0-CD31-42AF-9172-AA66367035BE} - System32\Tasks\{64F08DD7-4799-4D1A-9035-E8E6149AECE1} => D:\AUTOTTM.EXE
      Task: {DE517D62-B61E-4D61-A43E-A506C2FE2EC7} - System32\Tasks\{ED95389D-E4BC-4C10-83CC-FA83E2D9A4D3} => D:\AUTOTTM.EXE
      Task: {E14EB896-7DA6-44DD-A8DD-F4CCBD532F63} - System32\Tasks\{F9225900-AEE2-4A71-BCD8-755B28A9396A} => D:\AUTOTTM.EXE
      Task: {E1F36C6F-8F57-40E9-AF30-40786ED3435B} - System32\Tasks\{04C6345D-FC5A-4DA4-94F3-91218FE1D8BB} => D:\AUTOTTM.EXE
      End::

      3- Once the script is copied, click Fix.

      Let the fix complete. Once it's done, you will be asked to restart your PC, do so when prompted, see below.
      Then, once your computer has restarted:
      4- You will have a Fixlog file on your desktop. Send it via https://pjjoint.malekal.com/ and then put the link generated by Pjoint in your next message. 


      Otherwise, I could always switch to Windows 10, but given the problems with my computer, is it a good idea? Am I likely to encounter errors?

      I'm not a fortune teller. All I can tell you is that your PC is powerful enough to run Windows 10.

      I leave you to think about all this; this will be my last suggestion as I'm out of ideas.
      Have a good evening.




      .
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      1. Juju272 Posted messages 83 Registration date   Status Member Last intervention   31 > bazfile Posted messages 58505 Registration date   Status Moderator Last intervention  
         
        I can't take it anymore... I tried to install Windows 10 with MediaCreationTool1909.exe but to no avail. The tool crashes after a few seconds of preparation. I don't know what to do.
        Otherwise, everything is blue in terms of hard drives, the software doesn't indicate any issues there.
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      2. bazfile Posted messages 58505 Registration date   Status Moderator Last intervention   20 273 > Juju272 Posted messages 83 Registration date   Status Member Last intervention  
         
        No other idea apart from reinstalling Windows, maybe others will have a brighter idea.
        Good luck for the rest.
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