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Unable to move/delete files on my external hard drive

Draeker Posted messages 11 Status Member -  
seb77150 Posted messages 6285 Registration date   Status Member Last intervention   -
Hello everyone! I have a problem that I can't seem to find a solution for. I have an external hard drive that I can no longer move files to (from my PC to the HDD) or delete files that are present on it. Similarly, I cannot move files from my PC to the HDD. The transfer speed stays stuck at 300kb/s and then goes to 0kb/s. Everything used to work perfectly before, and I don't understand where the problem is coming from or how to solve it.

Some useful info: It's a 2TB Toshiba hard drive in NTFS where 1.6 of the 1.81TB available is occupied, and my PC is running Windows 10.

Thanks in advance!

3 answers

  1.
    jfmimi Posted messages 13642 Registration date   Status Contributor Last intervention   1 929
     
    Hello
    "It's a 2TB Toshiba hard drive in NTFS with 1.6 of the 1.81TB available occupied "
    here's the problem, the hard drive is too full
    a drive should not exceed 75% capacity, otherwise problems arise
    so make some space
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    1. Draeker Posted messages 11 Status Member
       
      That's what I told myself and that's why I specified it. But how can I delete or move files from my hard drive to free up space?
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    2. jfmimi Posted messages 13642 Registration date   Status Contributor Last intervention   1 929 > Draeker Posted messages 11 Status Member
       
      try to delete without going through the recycle bin
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    3. Draeker Posted messages 11 Status Member > jfmimi Posted messages 13642 Registration date   Status Contributor Last intervention  
       
      Clearly, the problem is not there.
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    4. jfmimi Posted messages 13642 Registration date   Status Contributor Last intervention   1 929 > Draeker Posted messages 11 Status Member
       
      Test the disc with "crystal disc info"
      This software is very well designed, indeed it has a color system to inform you about the status of your HDD/SSD:

      - Blue, very good condition

      - Green, very good condition

      - Yellow, one or more defects are reported, this may lead to Windows instability, crashes... etc.
      Back up your data as soon as possible, then replace the HDD/SSD

      - Red, the HDD/SSD has reached its critical threshold, it is about to fail (physically or mechanically)
      Turn off your PC and have a data recovery performed by a technician.

      - Gray, the HDD/SSD is detected but not recognized by your computer.
      If it appears on an HDD/SSD that has been functioning for several years, this generally indicates a fatal failure.
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    5. Draeker Posted messages 11 Status Member > jfmimi Posted messages 13642 Registration date   Status Contributor Last intervention  
       
      I installed your software from two sources. I can't open it. However, Defraggler indicates that the disk health is good in green, if that helps.
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  2. Draeker Posted messages 11 Status Member
     
    Thinking that the issue was due to too much of the available space being occupied, I (with difficulty) made some room. Unfortunately, the problem persists: the transfer speed stagnates between 0 and 350kb/s. The slightest large file is estimated to take 1 day to transfer... Does anyone have any idea?
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  3. seb77150 Posted messages 6285 Registration date   Status Member Last intervention   500
     
    essaye de le défragmenter.
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