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Photo reading issue on external hard drive

Lucille -  
 Lucille -
Hello,
I’m posting my question here because I can’t find any answers.
To explain the problem, I emptied all the photos from my iPhone to back them up on an external hard drive. Everything was going well until I tried to view them. Some photos open when I click on them, but others do not, even though they are all in jpg format; I always get the message "it seems that we do not support this file format."
I tried opening them with other applications than the photo app, like Cool File Viewer, but that didn’t work.
I also installed Stellar Phoenix Windows Data Recovery and still got the same result, unable to recover them.

I don't know what to do anymore.
Thank you for your help!

1 answer

  1.
    quentin2121 Posted messages 9063 Registration date   Status Member Last intervention   Ambassadeur 1 313
     
    Hello,
    Is your computer running Windows or Mac?

    --

    “Take your chance, seize your happiness and go toward your risk. They will get used to looking at you.” René Char
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    1. Lucille
       
      Hello,
      my computer is running Windows and the hard drive is an Essential B, if that helps you.
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    2. quentin2121 Posted messages 9063 Registration date   Status Member Last intervention   1 313 > Lucille
       
      try installing the old Windows viewer: here
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    3. Lucille > quentin2121 Posted messages 9063 Registration date   Status Member Last intervention  
       
      It's done, but the photos still don't display, I have the message "Windows Photo Viewer can't display this image because it's an empty file."
      I suppose that's a bad sign.
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    4. quentin2121 Posted messages 9063 Registration date   Status Member Last intervention   1 313 > Lucille
       
      Make properties on your files that do not open; if it's 0 bytes, they are indeed empty. The transfer to the external HDD went wrong, especially from Mac to Win, I think!
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    5. Lucille > quentin2121 Posted messages 9063 Registration date   Status Member Last intervention  
       
      Yes, that's right, thank you. And last question, knowing that I deleted them from my phone, is it impossible to recover them?
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