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Which cables should I keep (or return) for an Orange TV decoder exchange?

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Changrila34 -  
kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   -
Hello,
My Orange TV decoder has clearly kicked the bucket. In recent months, the TV screen only displayed an awful pink, somewhere between blotting pink and fuchsia pink depending on the moment, but by plugging and unplugging the decoder, everything would go back to normal...until yesterday.
Absolute and indelible candy pink.
An Orange advisor concluded, after some troubleshooting, that the decoder needed to be replaced and will send me the new device to a collection point.
I will therefore return the faulty decoder, the power adapter, and the remote control.
Should I return the HDMI cable and the cord that connected the power adapter to the electrical outlet?
Thank you very much for your forthcoming answers.
Best regards

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2 answers

  1.
    dany311 Posted messages 13341 Registration date   Status Contributor Last intervention   2 131
     
    Hello

    wait to receive the new one before sending back the old one
    you might only receive the decoder without the cables

    --
    today, I'm not doing anything, if I haven't finished, I'll continue tomorrow
    3
    1. peuplecameleon Posted messages 434 Registration date   Status Member Last intervention   102
       
      Hello

      On the Orange decoder box, it says "Pack contents" with

      1 decoder
      1 remote control and its batteries
      1 ethernet cable
      1 hdmi cable
      1 power block and its cord
      1 assistance guide
      1
      1. dany311 Posted messages 13341 Registration date   Status Contributor Last intervention   2 131 > peuplecameleon Posted messages 434 Registration date   Status Member Last intervention  
         
        It was during the original supply
        and often when it comes to a replacement, only the decoder and the remote control are sent
        so wait
        0
      2. Changrila34 > dany311 Posted messages 13341 Registration date   Status Contributor Last intervention  
         
        Hello, Dany!
        I received everything, but the issue is that my new decoder doesn't have Wi-Fi, unlike the previous one.
        Kaumune has undoubtedly clarified the oddity of this impossible connection:*
        I was sent a decoder that requires a cable connecting it to the LiveBox.
        The friend who installed the old device confirmed to me over the phone yesterday that he didn't use a cable between the Wi-Fi modem and the decoder.
        So I'm forced to install an ugly Ethernet cable longer than 5m.
        Thanks!
        0
      3. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 158 > Changrila34
         
        No, as I told you in your other topic, remind them and demand the same decoder as before.
        0