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Config error 4 camconfig.ccp under Sky Evolution 2019

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isa2pom Posted messages 3 Status Member -  
 JBH -
Hello,

Since the Windows 10 update, I have a message when opening Ciel Compta Évolution:

Damaged application Message: ***CONFIG ERROR 4*** Source file: camconfig.ccp(757)

Of course, I've almost finished my 2019 accounts, my backup dates from 12/21... but without access...

In the indicated directory WK\Complément\divers\, I have a file Config.cam that I tried to rename to camconfig.ccp, without result, to config.cam without a capital letter as indicated in previous solutions

Which file should I rename, and to what?

I also tried saving it under a different name, after making a backup copy on the desktop, then the uninstallation which goes wrong. If I leave it during uninstallation, but remove it before reinstalling the software, it indicates that it cannot find the .msi in the temp file for installation. If I point to the CD, that doesn't work either...

Can you help me?

Thank you in advance for your help

Configuration: Windows / Firefox 72.0

1 answer

  1.
    isa2pom Posted messages 3 Status Member 10
     
    The answer is provided in the previous posts: you need to cut the statics folder on the desktop and run the cd or installation file in repair mode. I paid for an hour of maintenance to Ciel, but he cleaned my computer and made it perform better, and installed an update. Can't complain, then.

    --
    isa2pom
    10
    1. Ng22
       
      Hello, I have the same problem today after a Windows 10 update. How do you cut the folder? I called support but they asked me to pay €77 for two months of assistance, and I told them I didn’t need that, bill me for one hour of maintenance instead because I don’t need anything else, but they wouldn’t listen.
      Thank you for telling me how to do it
      Best regards
      'N.g
      0
      1. Winettou > Ng22
         
        Hello, same problem, uninstalling the product then reinstalling it.
        If an update is necessary, the program will handle it.
        Actually, I changed workstations by cloning the hard drive.
        The settings are preserved.
        Best regards.
        0
    2. JBH
       

      Hello,

      You indeed need to delete the "WGC" folder located in the "statics" folder.

      C:\ProgramData\Ciel\Statics

      This is in case a Ciel server is installed; it is unnecessary to delete the "SRV" folder contained in statics.

      Thanks to isa2pom for their post.

      JB

      2