Windows 10 Reset Issues

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GeckOs Posted messages 334 Status Membre -  
Nigel58 Posted messages 8 Status Membre -
Hello everyone, I have an issue regarding a Windows 10 reset on a Lenovo PC. Last night I started the reset process for Windows 10 on the PC as I had not completed it before restarting it; the PC turned off and I may have accidentally pressed a key that I shouldn't have, which led to the reset starting. The issue is that I can't access anything, the only thing that has been happening since this morning is, "Hello, we are starting to remove some basic tasks," I go through everything it displays until the end, once that's done, it restarts and gives me the same message. I think I must have selected the wrong Windows 10 reset option. I hope I can recover this without having to go to a specialist or technician. I'm waiting for your help as soon as possible to clarify this for me, maybe I should download a Windows 10 program on another operational PC or do a command prompt or something else. I will remain connected while waiting for a response from you.

31 réponses

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Adizen Posted messages 439 Status Membre 42
 
I'm on a tutorial to get a Windows 10 ISO.

https://www.malekal.com/telecharger-iso-windows/

Once that's done, follow this:

Create the installation USB:

Download the Rufus software:
https://www.commentcamarche.net/telecharger/utilitaires/19615-rufus/

Your USB on Rufus must have the following settings:

Device:

Your USB drive (unplug all your hard drives and other USBs for this step to avoid mistakes.)

Then, click on SELECT and choose your previously downloaded Windows ISO

Image Option: standard Windows installation.

Partition scheme: GPT

Destination system: UEFI (non-CSM)

And leave the rest as is.

Then, click on start and your USB will be FORMATTED.

Once that's finished, plug your USB into your (non-functional) PC

And press the F12 key quickly multiple times.

You should normally see a menu appear.

Navigate with the arrow keys to your USB drive (name)

And press enter.

If it doesn't find your USB drive, let me know. You may need to disable Secure Boot.

Then click on Install Windows now. Click I don't have a Product Key and select all the boxes and delete them. (One by one) then choose your hard drive and click next.

Normally it should install Windows.

If you need help, don't hesitate to ask.

--
I Love Windows 7.
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Adizen Posted messages 439 Status Membre 42
 
You will need a second PC and a fairly recent USB key of 8GB or more.

(I reversed the messages, sorry)
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GeckOs Posted messages 334 Status Membre 2
 
Thank you for your help message, I'm starting this right away, don't worry I have a second PC and a 32 GB USB drive. I will do all this step by step. If I have any issues, I'll get back to you.
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GeckOs Posted messages 334 Status Membre 2
 
I am currently downloading the Windows 10 ISO version 1709 in x86, I hope it wasn't the x64 I was supposed to take, if that's the case I'll start over.
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Adizen Posted messages 439 Status Membre 42
 
Stop everything!
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Adizen Posted messages 439 Status Membre 42
 
Is your PC 64 Bit? (The PC that doesn't work anymore?)
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GeckOs Posted messages 334 Status Membre 2
 
download problems I'm starting over
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Adizen Posted messages 439 Status Membre 42
 
Take the x64.
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GeckOs Posted messages 334 Status Membre 2
 
In Rufus in the boot selection section, what should I choose?
Sorry about the ISO issue, I didn’t think it through.
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GeckOs Posted messages 334 Status Membre 2
 
Type of startup in Rufus is it UEFI:NTFS?
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gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
Hello,

@ GeckOs
You have followed the tutorial too literally.
The image indicates Windows 10 version 1709, but that's not the one you should take.
We are now on version 1809, you should always take the latest one.
Download version 1809.

(for rufus ntfs will be fine too)

@ Adizen
It's better to recommend getting the iso with Media Creation Tool, as mentioned further down, because it always provides the latest version.
F 12 for BIOS access, the key depends on the PC, it could be escape, F 2 ...

Best of luck

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GeckOs Posted messages 334 Status Membre 2
 
Hello, so I'm starting again. I'm downloading IOS Windows 1809 in x64 and then rufus and then what do I do?
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gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700 > GeckOs Posted messages 334 Status Membre
 
Yes, restart
Always take the latest version
Rufus as indicated
Key made to start the PC to repair on
Install ...

What Adizen indicated to you and he will guide you.
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GeckOs Posted messages 334 Status Membre 2
 
I'm back again, can we start from the beginning? I'll recap so I can explain how to properly recover Windows 10 with the correct version from a second PC, since the Lenovo from which I did a reset has an issue, as mentioned earlier. Just explain where to find the right Windows 10 ISO to download and how to retrieve it onto a USB stick, then remove the USB stick and insert it into the PC to reinstall Windows 10. I hope to have the correct process; I'm only asking for assistance and not to go off track.

P.S. I can't find the Windows 10 ISO version 1809 to download, or did I skip a page, lol.
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gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
I didn't mean to confuse you.. just that you need to take the latest version, the rest doesn't change.
For the ISO, it's clearly indicated on the tutorial page given.

Here is the ISO directly (I'm doing the work and reading for you)
https://software-download.microsoft.com/pr/Win10_1809Oct_v2_French_x64.iso?t=6341c044-605a-4e7d-b0e2-b7fbfb8c866d&e=1556978101&h=2154303454384b8e9e937f690ef22762

Downloading and creating the key with Rufus (GPT UEFI) should be done from a working PC.

Once the key is made as indicated, you will plug it into the PC to be repaired, then start the PC.
It should boot directly from the key, so the installation will begin.
If not, as Adizen said, you need to ask again because there might be a setting to change in the BIOS to allow booting from the key.
As previously requested, if you indicate the model of the PC that needs to be repaired, it will be easier to guide you.
(Accessing the BIOS if needed is different from one brand and model to another.
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GeckOs Posted messages 334 Status Membre 2
 
Thank you, sorry, everything is overlapping, we will manage, the model is a Lenovo
if you need more, let me know.
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GeckOs Posted messages 334 Status Membre 2
 
Everything is done in rufus I have:
1. Device: NO_LABEL (F:) [16Go]
2. Boot Type: (I took) UEFI:NTFS
3. There was SELECT or DOWNLOAD (I took) DOWNLOAD
4. Partition scheme: (I took) GPT
5. Destination System (I took) UEFI (non CSM)
- I do not need to select anything else in Device Options or check

Formatting Options:
1. Volume Name (16Go)
2. File systems (NTFS)
3. Allocation unit size (4096 bytes (Default))

Status: Ready

Start
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gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
You shouldn't have clicked "download" but "select", a browsing window opens and you will point to the ISO you downloaded.

The rest is fine.
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GeckOs Posted messages 334 Status Membre 2
 


1. Device: NO_LABEL (F:) [16GB]
2. Boot type: Win10_1809Oct_v2_French_x64
3. There was SELECT or DOWNLOAD (I chose) SELECT
4. Image option: Standard Windows installation
5. Partition scheme: (I chose) GPT
6. Destination system (I chose) UEFI (no CSM)
- I shouldn't select anything else in Device options nor check it because it offers to check List USB hard drives

Formatting options:

1. Volume name: CCCOMA_X64FRE_FR-FR_DV9
2. File systems (NTFS)
3. Allocation unit size (4096 bytes (Default))
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gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
Lenovo is a bit limited, they must have created a few hundred models or more :-)

The model of the PCs is indicated on a label under the PC or on the tower at the back or on the sides.
Like LENOVO IDEAPAD 330-15AST or LENOVO IDEACENTRE 720-181CB or ...........

Afterwards, I'm not going to disturb the help provided by Adizen, I'll keep an eye on it from a distance.
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GeckOs Posted messages 334 Status Membre 2
 
It's Lenovo B50-1O (model name: 80QR)
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gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
Once done, plug the USB stick into your Lenovo
Only then do you start it.

It should boot from the USB stick
If not, let me know.
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gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
Do you have nothing to retrieve from the computer? Do you really want to reset it to factory settings, wiping all data and software?
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Adizen Posted messages 439 Status Membre 42
 
The savior Gugu :), the problem is that it's hard to specify in a single message. I was going to tell him afterwards to update with the Windows Assistant.

(GeckOs. Ignore this message)
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gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700 > Adizen Posted messages 439 Status Membre
 
Adizen, I sent you a DM (it's been a few months since the DM alerts stopped working, the only way is to check from time to time).
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GeckOs Posted messages 334 Status Membre 2
 
I wait for it to format on the USB drive, then I insert it into the LENOVO PC and start it.
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gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
You haven't answered...
You have nothing to recover (personal data), do you want to start fresh?
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GeckOs Posted messages 334 Status Membre 2
 
Important message about Secure Boot:
You have just created a media that uses UEFI:NTFS. Please note that to boot from this media, YOU MUST DISABLE SECURE BOOT.
For more information (in English) on the reasons for this change, you can click the button below.
Should I check the Do not show this message again box and close it, or not?
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gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
Where are you?
On the computer to be repaired?
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GeckOs Posted messages 334 Status Membre 2
 
I have just finished putting it on the USB stick, but I have the note message that I just explained, nothing yet on the Lenovo. I just need to close the note here, right?
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gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
You must have tried to open it, which you should never do.

Close this message and go have it repaired on the Lenovo.
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GeckOs Posted messages 334 Status Membre 2
 
Actually, to answer your question, I just wanted to reset it to factory settings, but my PC shut down before I completed the reset, so I must have made a mistake in selecting the finalization of the reset.
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gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
Just a simple question, because some people are disgusted to have lost their data. (They don't understand what the procedure means)

Are you on the Lenovo?
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GeckOs Posted messages 334 Status Membre 2
 
I'm responding from mine, the Lenovo is next to me.
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GeckOs Posted messages 334 Status Membre 2
 
I put the key in the Lenovo and then started the PC, but nothing launched??
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gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
So leave the key plugged in, turn off the PC.
Tap the F1 key and start at the same time.
You should enter the BIOS
Navigate and find the line "secure boot" which should be in the security or boot tab.
Disable this secure boot
Exit, making sure to validate
The key should launch or a reboot will be necessary to take the changes into account.
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GeckOs Posted messages 334 Status Membre 2
 
Here I put the key in the Lenovo PC, I started it and then I pressed F2; I am in the BIOS (InsydeH20 Setup Utility), I have Information, Configuration, Security, Boot or Exit.
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gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
Sécurity or boot, you should have a line "secure boot" enabled (unabled) and you need to set it to disabled (disabled) then exit the bios saving the changes (f 10 yes).
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gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700 > gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention  
 
In fact, we just disable this security to allow the PC to boot from the USB drive.
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GeckOs Posted messages 334 Status Membre 2
 
No, I still have the same message even though I disabled the secure boot, the key doesn't boot.
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gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
Have you restarted in the meantime?
If you go back into the BIOS, is the line indeed disabled or does it reactivate by itself?
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gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
up it's over here the latest messages
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GeckOs Posted messages 334 Status Membre 2
 
secure boot désactivé
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GeckOs Posted messages 334 Status Membre 2
 
save and exit it restarts but nothing same message, Hello, we start by freeing ourselves from certain basic tasks
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gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700 > GeckOs Posted messages 334 Status Membre
 
And even after restarting, the key doesn't launch?

If that's the case, there must be another security feature.
Can you provide photos of the BIOS so we can take a closer look?
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gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
Okay, so as I said in messages 50 and 52.

You put the UEFI USB ... at the top of the boot list
or
You find the key that takes you to the boot page and select your key.

I would suggest prioritizing the USB first, you'll have less hassle next time.
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gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
For your information and perhaps useful for later, you have a button when you write to insert your image directly.
(It appears as a link and once validated it displays. Text with otherwise an error)
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GeckOs Posted messages 334 Status Membre 2
 
Lenovo has launched, it just marked preparation, it offers me recovery, what to do?
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gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
On the key, you normally have this
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Nigel58 Posted messages 8 Status Membre > gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention  
 
Hello,

I carefully read through the entire procedure that I applied for an HP PC.
Everything went well, except for the last step.
When I start the installation from the USB drive, I see the screen above.
I correctly select the main Windows partition, the operation starts, but after a few seconds, I get the following message: "Windows installation failed to reset the deployment engine. To install Windows, please restart the installation."

Could you please help me?

Thank you.
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gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
he suggests recovery what to do
It's not the key but the Windows OS on your PC, which tries to start and then asks for recovery because it has an issue.
You risk going in circles.
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GeckOs Posted messages 334 Status Membre 2
 
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gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 
You still haven't started on your key.

Go into your BIOS


The highlighted line is your key.
It is part of a list where you can change the order
You need to move this line to the top
Above the Windows Boot Manager
Confirm and exit
Your USB key will then be prioritized and should boot.
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