e-card "The server is temporarily unavailable. Please try again"

Question

Hello,

I have a problem with e-blue card. I tried to resolve it by using another computer, through the software, via remote access, I even called e-blue card's customer service, my bank's customer service, everyone is passing the buck and no one knows how to help me...

Here’s the problem: I enter my username and password (the correct ones, and it doesn't say "invalid password or username," etc.), and this message appears: "The server is temporarily unavailable. Please try again later." So I’m willing to accept that, and I’m willing to wait... But it’s been more than two months that it's been "temporarily unavailable"… Has anyone ever had this problem and how did they resolve it? I've searched everywhere without success.

Pierr10 · Answer

Good evening,

It works for me.

You can try the following:
Go to your browser's cookies.
Search for e-carte bleue or service.e-cartebleue and delete all the cookies.

If you have trouble finding the cookies, please let me know which browser you are using.

Pierre · Answer

Hello,  I am experiencing the same issue, have you been able to resolve yours?  Thank you, Pierre

Pierr10 · Answer

Hello,

I don't know if it's related to the issue you have, but you should check that the bank has your mobile number in order to perform verifications. These verifications are not systematic.
https://www.visa.fr/payer-avec-visa/ma-carte-visa/e-carte-bleue.html

If the e-card service cannot perform this verification, which takes place after the Identification/password phase, the protocol will obviously stop.

JulieBianca · Answer

Hello, I have the same issue; I can no longer connect to E carte bleue. The server is temporarily unavailable after entering my username and password.

Bobby2Dallas · Answer

Banks are apparently withdrawing this insecure payment method! LCL removed it two years ago already!

corinne · Answer

Same for me, I had already encountered this problem before, which apparently resolved itself after a few days - on the bank's side, they saw no issue...

corinne · Answer

Yes, I am at the savings bank; I will call them today.

corinne · Answer

It's a server issue; the receptionist told me they called to find out when the incident would be resolved; they hope it will be this week and told me to call back at the end of the week if that's not the case. They will give me new credentials (which shouldn't change much if the problem comes from their application).

Milene · Answer

Hello,

Have you found a solution to your "server temporarily unavailable..." problem? I'm experiencing the same issue (on laptop, on PC, on tablet, on phone with the app or when mobile).

Thank you for your reply.

Best regards.

Milène

corinne · Answer

still not either; I sent an email this morning, I'm waiting for a response... they don't seem in a hurry to resolve the issue

Juan · Answer

Hello Same problem, I’ve been trying since yesterday...

jc · Answer

same and they don't even have the honesty to reply to me about the issue while collecting every month for LIBE BOUQUET SERVICES without a problem

Pierr10 · Answer

Hello,

Given the problems encountered at Caisse d'Épargne (particularly Midi-Pyrénées), you have only two things left to do:

Request compensation (refund for the non-functioning period)
Open an account with an online bank. You will have reduced fees (free bank card). The only requirement is to have a minimum deposit each month, which means you have to set up an automatic transfer from Caisse d'Épargne or request that your salary (or pension, etc.) be paid into the new account. Additionally, some offer the e-card service for free (Fortuneo, Boursorama). It's worth considering for Caisse d'Épargne!

jef · Answer

Same issue for 3 weeks, I can no longer connect to E carte bleue, the server is "temporarily unavailable".
I called my advisor who has the same message "it's temporary".
It's the notion of "temporary" that eludes me.
jf

jujuRT · Answer

Same problem for me. E-card doesn't work.

jw · Answer

Hello, I have exactly the same problem since 06/08... I don't understand why, nor what happened as there hasn't been any change. The savings bank is not responding to my messages. I also tried another computer and the nomad server.
What can we do regarding the Savings Bank?
Or technically?
Thank you for your help
Jenny

Juan · Answer

as if by chance, it works again on the 1st of the month!?... :)

jluc · Answer

After several weeks of malfunctioning, it worked for me last week. But today it's broken again. I'm fed up.

E-card "The server is temporarily unavailable. Please try again"

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