Asus: my battery won't charge anymore. Solved

Question

Hello, I think I have a good knowledge of desktop computers, but with my new laptop, I find myself facing a problem more related to laptops, so I prefer to ask specialists about laptops for their opinion. Let me explain.

Five months ago, I bought a Toshiba Satellite P100 laptop (good specs but expensive!). After three months of use (very light, as I haven't had to travel or anything, so about 30 hours max), I ended up with a white horizontal line on the screen. I looked into it, and it's a problem that occasionally happens with laptops. I told myself I was unlucky, and brought it back to the store, which confirmed that it is indeed a random issue. No worries, they said it would be covered by warranty.

Five weeks later, I finally get my laptop back. I plug it in, and it starts without any problems. The line on the screen is gone, nice and clear. I check under Windows, and there I see that the battery is detected but not charging (message: 0% not charging). I consult the manual since I wasn't sure of my laptop knowledge; it says that it can happen and that one should wait 20 minutes, but that the battery detection light should still come on. It doesn't, but I try the 20-minute thing anyway (even 2 hours, to be honest). I restart the PC, and it's still the same problem.

I think they might have changed something in Windows Vista, but I don't see anything at first glance. I then look at the technical sheet that indicates this: disassembly, screen replacement, reassembly, BIOS update, testing.

Could they have given me a BIOS that doesn't account for battery charging? Modification in the BIOS?

In any case, this proves (the test) that they did their tests using the power cable and not the battery. When I brought the PC to the store, I showed them the problem using the battery; I didn’t give them the power cable, just the PC with the battery included.

I also noticed that the battery lock was on "unlocked," while when I gave it to them, it was indeed on locked (I had checked, and moreover, since the PC is new, I've never had to touch the battery).

In short, in your opinion, what did they do? Battery replacement? Faulty battery? Screwy BIOS? Windows option?

Thanks in advance... I'm starting to get slightly fed up, especially if I have to bring the PC back to the store; it will have spent more time there than with me...

P.S.: I tested starting the PC without the battery; it starts, but of course, it doesn’t detect the battery. I put it back in, and still the same thing. So it's not a battery detection problem. Configuration: Windows XP
Internet Explorer 7.0

Bamtisme · Accepted Answer

Hello everyone,  I had the same problem when I returned from vacation. A quick look on the forums and everywhere you can read that the battery is dead, you need to go into the BIOS, etc... motherboard is toast.... I tried something anyway just in case and voilà, miracle it works!!! No need to buy a new battery or send your laptop for repair. It's quite simple: 1 - Plug your laptop with the battery into the mains 2 - Turn it on normally until Windows loads 3 - Once the computer is on, remove the battery (it's safe as you're on mains) 4 - Reinsert the battery 5 - Miracle: battery message: 0% available (plugged in, charging) 6 - Watch with pleasure the battery percentage slowly increase....   I'm fed up with being scammed by big corporations!!!!! Happy back-to-school everyone!!!  Bat

@element@ · Answer

call the seller to see what he thinks and if he still needs to use the warranty

Eliade384 · Answer

Already done, they're talking to me about returning to the shop in another month and a half =))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))  But any idea what it could be, knowing that the battery warning light doesn't even come on? Bad battery model, for example? So they would have changed the battery without saying anything?

@element@ · Answer

I don't think changing the battery will help. No idea what it is...

feela · Answer

Hello,I bought a Compaq laptop 2 months ago and I've only used the battery once; I've mostly used it plugged in, having removed the battery, of course. Now I wanted to use it again and my gauge shows 0% AVAILABLE (battery connected, not charging). I don't understand what's happening. I don't think it's dead since I've only used it for about 2 hours. If anyone can tell me what I can do, I will contact the supplier as a last resort. Thank you in advance.

fjouanny · Answer

Hello,  And there it is, another post... For me, it's about an Asus V6V. I have two batteries because I used to move around a lot, which is no longer the case today. Anyway: No matter which battery I use, the charging light turns on, but the battery doesn't charge. Same with the other battery. I tried recalibrating the batteries (in the BIOS, under the POWER tab), but after a full night, nothing works... I have another hard drive, with a brand new Vista installation. Same problem: no charging. So, it’s not a faulty API... In short, what do you call a laptop that is permanently plugged into a power cable?  If anyone has an idea, it's welcome. As for me, I’ll keep searching, but this situation smells like a motherboard disassembly...  See you!

pij · Answer

Hello, I just encountered a similar problem with my ACER...  It all started with a machine that had a video output issue: machine still under warranty; sent back for repairs without the battery, and three weeks later, the baby comes back fixed...  Except the machine no longer starts on battery, it pretends to charge but the level remains hopelessly at 0%. Hello ACER, what did you do to my device! Response: it's the battery's fault and it's no longer under warranty (only 6 months): it needs to be changed! I can't believe it, but I give up. Since then, the laptop works only on mains power.  At least 3 years have passed and I've finally decided: the new battery arrived yesterday. I start charging it (light is OK), a few retries are necessary (as suggested by the seller for the first charge) and the next morning the charging light is off and it seems all good!  AND NO... THE SAME PROBLEM!!! (failed startup + 0% gauge after starting on mains). I tried upgrading the BIOS, but the software refuses because it detects a "power" fault!  A desperate test allows me to refine the diagnosis: I start the machine on mains THEN I UNPLUG THE CORD, despite a low battery warning, THE LAPTOP WORKS NORMALLY ON BATTERY FOR 1.5 HOURS!!!  My diagnosis: it comes from the BIOS that doesn't communicate well with the battery and with Windows regarding available resources. I need to find a way to flash it anyway! Thank you for letting me know how your problem was resolved...

phil-ch · Answer

Hello everyone, Same issue on an ASUS F2 series. Suddenly, the charging indicator stopped lighting up and the battery has been draining (currently at +1%) Obviously, there's a 6-month warranty on the batteries and this happens after 8 months... as usual. The problem is that I'm hesitant to order a new one not knowing if it's the battery or the PC that no longer switches to charging when the cable is connected. How could we check?

mymy · Answer

Hi, I have a charging problem with my Dell Inspiron 1525. I bought it a month ago. My battery icon is crossed out, and it says battery not detected. It only works on AC power, and as soon as I unplug it, the laptop shuts down. Can someone help me?

fredsinam · Answer

Hello  I have exactly the same problem you had. One day, I charged my laptop, but even after leaving it plugged in all day, the battery level stayed at 0. So, I bought a new battery, but the problem remains the same. I'm wondering where this issue might come from, and most importantly, how to fix it. It simply works when I plug in the charger. THANK YOU

phil-ch · Answer

Hello, After sending my laptop to Asus customer service, they ultimately replaced the motherboard and everything has returned to normal.

loulou · Answer

They changed it for me, and now it's acting up again; it won't charge anymore.

noura509 · Answer

HELLO  if the problem is with the motherboard, how much does it cost to change the motherboard? because my warranty has expired! )=  GOODBYE.  Noura509.

noura509 · Answer

Hello, I found the SOLUTIONNNN !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I'm using my computer with a charger that's not from the battery brand.. I tried it with a PACKARD BELL charger and MMMMIIIIRRRRRAAACCCLLLEEE it worked my battery is currently at 86% left I recommend this... if you have any questions I'm here.. GOODBYE

x-diamond · Answer

I don't know why, but it seems like the problem mainly comes with the TOSHIBA P100. Details: I have the same one, however, it still charges to 75%, and the orange light indicating it's charging stays on, but it stops at 75% and doesn't go any higher. So I never use it on battery, I always keep it plugged in, otherwise the battery lasts 25 minutes =(.   What is the problem? Do you think that often working (before) on battery could have damaged it? :S ??  Thank you :)

Anonyme · Answer

Hello, so here it is, I have the same problem as you, and since I just bought a new charger, I think that's where it comes from, I'm even sure... I should go back tomorrow, but I wanted to ask you if the problem might not come from the charger instead of the motherboard?  There you go!

xFrozx · Answer

Hi. I had the same problem and the answer was simple: my battery was dead, even before I could use the PC. Manufacturing defect. I think it's the same for you.

pic's · Answer

Thank you to Bamtisme.  I encountered the same issue on a Compaq. I removed and then reinserted the battery while the PC was on.  ==> Problem solved!  I was ready to buy a new laptop.........

qpgmr2 · Answer

Good evening,  To Windows Vista users: If you see a message like "0% available (plugged in, charging)" for several hours => small problem.  Resolution: 1> turn off the PC. 2> remove the battery 3> turn on the PC (plugged into the wall, of course!) 4> when the PC is running (desktop displayed, no work in progress...), put the battery back 5> wait 5 to 10 minutes 6> move the mouse over the "power plug - battery" icon 7> notice that the number before "% available (plugged in, charging)" increases nicely 8> that's all for tonight  See you soon

Margaux · Answer

I have a laptop (ProBook 4515s) and when I saw the battery showing 0% even though the charger was working, I turned off the computer, but since then I can't turn it back on. However, the battery is only 3 months old and was working well until now. Please help me!!

Toufikjm · Answer

Thank you, I had just changed the battery and it's still not working. I have Windows XP, removing the battery while the laptop is powered on and then putting the battery back in was enough. Wonderful.

ZAK1063 · Answer

SOLUTION FOR BATTERY AT 0; GO TO POWER OPTIONS / CHOOSE A POWER MODE / CLICK ON POWER SETTINGS / THEN ON ADVANCED SETTINGS / +BATTERY / CRITICAL BATTERY ACTION / SET TO EXTENDED SLEEP MODE / AND THERE YOU GO / GOOD LUCK

l3g0las · Answer

For me, it came from a utility provided by the manufacturer of my PC.  Solution: remove the utilities provided by your manufacturer from startup.  Start -> run -> msconfig -> startup tab -> disable everything except your antivirus :)  Hoping to have helped you...

mikz92 · Answer

Here:  https://forums.commentcamarche.net/forum/affich-4126383-batterie-branchee-pas-en-charge?page=2#43

eagle · Answer

Hello, I have the same problem with my Vaio, it charges up to 50% and then the light keeps blinking but doesn't go over 50%.

liv_emm · Answer

Thank you very much.

Audrey · Answer

Good evening, I have an Asus netbook and it has been on for quite a while. At 17% battery remaining, it tells me that I need to charge it, and I didn’t do it immediately. A little while later, it warned me to charge it to avoid entering hibernation mode, and I plugged it in only after it turned off. I connected it, and the power button is on (which is normal), but the screen does not light up.  What should I do?

MlleAlison · Answer

I'm desperate, I've tried ALL your solutions without any results...  So let me set the scene for you, out of the blue, my battery stopped charging and my laptop wouldn't turn on anymore, so I bought a new third-party power adapter. When I started my laptop, it showed a black screen with white text, technical terms (but in English), followed by 2 short beeps. I understood that my power adapter was not compatible, so I bought a DELL power adapter, and the same problem occurred except that my laptop turns on but the battery icon shows "0% available (plugged in, not charging)." So what should I do?  My laptop is a DELL Inspiron 1545 and I've only had it for 2 years.

pierrei · Answer

Well, clean up your contacts guys, what do you think: there are several contacts that lead to the same wires, and it actually charges, through 2 wires, the + and the -. I completely opened the battery of my Acer and there are no less than 13 integrated circuits inside; but my problem is I think it charges too much, I left the battery charging all night twice and on 2 different Acer laptops, it destroyed one battery at 100% and the other at 50%. It really hurts my heart, and I'm furious especially since I used the second one 5 times. It's a real scandal that these manufacturers don't know how to manage voltage. I mean, there's enough technical documentation on battery charge and discharge cycles to make products that work. Now the other solution is to definitively ditch lithium-ion and replace it with lithium-polymer (Li-po) which is much more reliable, because for my part, those are the components that have failed. But that (apart from a few brands) they will never do; it profits them way too much, all those people who buy and buy batteries in bulk at almost unaffordable prices. With that said, pleasure not to meet you, I already have enough hate like this for other topics and now these idiots add this to it. We're just meant to work hard and pay while the police extorts us. But there, that's off-topic so. Bye.

pierrei · Answer

Well, the battery I'm currently using still gives me 43 minutes of autonomy instead of 1 hour and 30 minutes. Of course, I always remove it at the end of the charge except for one time as I explained above. So two things, I need software to limit the charge to a desired percentage, so I could leave it to prevent possible power outages. Can you help me? Now, without conviction, I intend to wrap the battery (50% charge) in cling film for a two or three-day stint in the freezer, then put it back on charge when it's very cold which will inevitably put some stress on it. What do you think?

papito14 · Answer

It works for me on two occasions, you shouldn't try just once, you have to insist. A big thank you to you Bamtisme.

aziz1982 · Answer

Hi, I'm wondering if there would be a risk if I charge my laptop while using it? Help me!

siezien · Answer

A big THANK YOU to everyone, but especially to Bamtisme. I was without a battery, always plugged in for 6 months, and I just bought a new battery that wouldn't charge either...  I did the trick of removing the battery while the PC was on and put the old one back in that I thought was dead and there, oh miracle, it's charging perfectly.  Now I have 2 batteries, which can always be useful, but what a bunch of thieves these manufacturers are.  Thanks again.

flo-11 · Answer

Hello, I also have a battery issue with a Dell Vostro V130, the computer does not detect the battery. The solution of removing the battery while the computer is on is not possible here, as it is necessary to disassemble the computer to access this battery. Any solution? Thank you in advance.

Loulou · Answer

How do we fix it when we have the same problem with a MacBook Pro?

theooo · Answer

My laptop won't charge anymore and I can't turn it on, what should I do?

kevinh95 · Answer

I have a Toshiba Satellite L555, my computer only works on mains power and not on battery. When I turn on my PC, the battery icon indicates that it's plugged in but not charging. Please help me.

pierrei · Answer

Hello  I disassembled the battery and charged the cells with a special charger; they are fine now, but the electronics can’t handle it anymore. Once reassembled, the battery can no longer power the laptop. Where can we find diagrams and explanations of the functioning? This is called planned obsolescence, that’s for sure. All that's left is to find an engineer to prove it. For my part, the culprit is [Acer]. It’s like the devil; you give him your little finger, and he takes the whole hand, and if by chance you are able to read this message, it’s because there hasn’t been a power outage. These batteries are a real scandal. For the love of heaven, we have to deal with prehistoric men. They don’t give a damn about us. We need to file a complaint. We give them our money; they have an obligation to deliver results, end of story.

nanoukawa · Answer

Hi, I have an HP Mini 110 netbook and one day I turned on the laptop and it showed “plugged in, not charging, 0% available, consider replacing the battery…” I tried removing the battery and putting it back while it was on, but nothing happened. I also tried unplugging the power cord from the laptop while it was running, and the battery gauge flickered, a white cross surrounded by red appeared, and a few seconds later my gauge jumped to 100% charged, by miracle... and then slowly went down on its own. I plugged the power cord back into the laptop and now... 92% available and charging!!!!

Annonyme · Answer

I have the same problem as you with my Compac brand computer, but what to do? Are all laptops no longer portable or what? Thank you for helping me.

centrebatterie · Answer

Hello Laptop batteries should be charged for 12 hours upon first use. Laptop batteries are completely discharged at the time of purchase and need a full charge before their first use. Do not store your battery plugged in or connected to a power source for long periods, including AC adapters and the laptop security trolley plugged into an outlet; recharge the batteries before storing. The recommended charging time should not exceed 1 hour. Do not leave your laptop battery inactive for long periods. Even if you use the AC power most of the time, use the battery periodically to keep it in good condition. Unplug your AC adapter when the computer is not in use to prevent overcharging.

Jean · Answer

Thank you, it works! On TOSHIBA SATELLITE C660.  Jean

Darkno · Answer

I have an Android 7 netbook, and the battery no longer charges. It shows 0% when I use it; I have to keep it plugged in. Help please!

Darkno · Answer

I have an Android 7 netbook, and the battery won't charge anymore. It shows 0% when I use it, and I have to keep it plugged in. Help, please!

Smeagol · Answer

Hello, I just received a Toshiba Satellite C50-A-17R, I left it charging all night, and the battery bar shows 100%, but the indicator light is orange, and when I unplug it, my laptop shuts down immediately. I’ve tried several manipulations (turning it off, removing the battery, putting it back, restarting, unplugging and replugging the battery, etc.) but nothing works. Since I received it two days ago, it would be great if you could suggest a solution other than sending it back :)

jessou999 · Answer

me too, I have this problem on my MacBook but it doesn't work :(

fares · Answer

Hello,
sorry for the reply after 4 years: it took me 4 years to find the cause of the Dell D630 battery not charging, and I advise you not to buy a laptop that has a data wire in the middle of its power connector (it's a pain due to ELECTROSTATIC issues that burn the DATA circuit inside the charger). Here’s the link (en.community.dell.com/support-forums/laptop/f/3518/t/19250464.aspx). There’s almost no solution; you have to buy a new charger.

linedaD · Answer

Hello  I have the same problem with an Asus X301A, the battery stays at 0. I've already tried restarting and removing the battery... on top of that, it overheats. What should I do, any ideas?? Thank you.

Alice · Answer

Awesome!!! Thank you!!!!

Hubo · Answer

Hello! Here’s my solution that works on 2 Asus: When your computer is on and the battery is no longer charging, unplug it from the power outlet, rub the contacts of your power plug with a cloth (or your t-shirt!) and plug it back in. It's somewhat similar to when you rub the chip of your credit card when it's not recognized by a reader. It must be a matter of electrons positively charged by friction (static electricity) or something like that. But it works for me, and there's no need to take apart your laptop to reconnect the battery while it’s running. Hope this helps!

Asus: my battery won't charge anymore.

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