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Exclamation mark next to the Wi-Fi icon

lifto Posted messages 120 Status Member -  
brupala Posted messages 111157 Registration date   Status Member Last intervention   -
Hello,

I have the Freebox Mini 4K from Free (VDSL).
Already, the speed is not excellent, and every evening starting around 6:00 PM, I experience Wi-Fi disconnections on all devices connected to the box (every 5 to 15 minutes), which is frustrating.
Indeed, an exclamation mark appears next to the Wi-Fi icon.
I have already contacted customer service, who replaced the box, but the problem persists.

I am therefore reaching out to you for a possible solution.
Best regards,

Configuration: Android / Chrome 77.0.3865.116

2 answers

  1.
    brupala Posted messages 111157 Registration date   Status Member Last intervention   14 453
     
    Hi,
    try to fix other Wi-Fi channels on the box.
    You can use an app to see which ones are less used at your place.

    --
    and ... There you go!
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    1. lifto Posted messages 120 Status Member 3
       
      It had no effect. The problem persists!
      Here is an attachment of a screenshot of the wifi logo with an exclamation mark
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    2. brupala Posted messages 111157 Registration date   Status Member Last intervention   14 453 > lifto Posted messages 120 Status Member
       
      Ah, is it on a mobile?
      Have you tried other devices?
      What exactly did you do?
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    3. lifto Posted messages 120 Status Member 3 > brupala Posted messages 111157 Registration date   Status Member Last intervention  
       
      The problem involves all devices connected to the box (PC, tablet, mobiles).

      I changed the channel from the Freebox OS website, switching from automatic to channel 9 (it was the Free customer service advisor who helped me choose the channel).
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    4. brupala Posted messages 111157 Registration date   Status Member Last intervention   14 453 > lifto Posted messages 120 Status Member
       
      If it's the same on all devices, I think we'll need to change this Fbx.
      Are you connected to the private network of the Fbx, not on freewifi or freewifi-secure?
      Actually no, freewifi-secure is not possible, your mobile doesn't have a Free SIM card because you have VoLTE enabled and that doesn't exist with Free.
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    5. lifto Posted messages 120 Status Member 3
       
      The box has already been changed, the problem persists!
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  2. Pierr10 Posted messages 13838 Registration date   Status Moderator Last intervention   5 843
     
    Good evening

    Go to Freebox OS (http://mafreebox.freebox.fr/)
    Double click on Status of the Freebox
    Then click on History.
    You should see something like this:

    Normally, there should be two lines without disconnection indications.

    What do you observe?
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    1. lifto Posted messages 120 Status Member 3
       

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      1. Pierr10 Posted messages 13838 Registration date   Status Moderator Last intervention   5 843 > lifto Posted messages 120 Status Member
         
        You don't have any disconnections. Anyway, I suppose Free ran a line test when you called them. So it's indeed the Wi-Fi that's causing the problem.
        What's annoying is that they already replaced the box for you with no results.
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