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Asus F751Y Laptop

B_5891 -  
 cardaline58 -
Hello,
after an update, the computer went to sleep. The next day, I turned it back on but the screen stayed black and remains black after several attempts like F8 or Ctrl Alt Delete or even F9 at startup, it doesn't want to respond.

Thank you for your answers

Configuration: Windows / Chrome 77.0.3865.90

4 answers

  1. Anonymous user
     
    Hello, the BIOS is not displaying?

    Maybe it's the screen brightness, an issue with the power supply or battery, also check for static electricity or a faulty RAM stick.
    1
  2. quentin2121 Posted messages 9063 Registration date   Status Member Last intervention   Ambassadeur 1 312
     
    Press F2 at startup to enter the BIOS.

    --

    “Take your chances, seize your happiness, and go towards your risk. By watching you, they will get used to it.” René Char
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    1. B_5891
       
      Hello Quentin,
      I did what you told me, but nothing is happening. Thank you.
      0
    2. B_5891
       
      If you have one or more solutions, I would be grateful. Thank you.
      0
    3. quentin2121 Posted messages 9063 Registration date   Status Member Last intervention   1 312
       
      Go to the Microsoft website, then download the Media Creation Tool, then the Windows ISO, put it on a USB key, then boot from it: press F2 at startup, set the USB as the primary boot device, and finally install Windows without data loss!
      0
    4. cardaline58
       
      What I just did, but nothing.
      0
  3. cardaline58
     
    Hello,
    Thank you for the responses you sent me regarding the black screen issue when starting up my Windows 10 computer. I haven't used it until today. I just turned it on and behind the black screen, I see a blinking. Thank you in advance for your reply.
    0
  4. cardaline58
     
    I will manage to find a socket, I will get back to you to keep you informed. If I do not contact you by then, I wish you an excellent holiday season.
    0