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Unwanted sleep mode

cocodu67... Posted messages 3178 Registration date   Status Member Last intervention   -  
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   -
Good evening,

My PC sometimes goes to sleep without my wanting it to. This happens 1 to 2 times per week. It happened tonight around 8:59 PM. I was using the PC, I received a text message and replied for about 1 minute, and then the PC went to sleep.

It has even happened while I was using it.

The battery is over 50% and it is plugged in.

If I don't touch it for even 15 minutes, it won't go to sleep because I set a fairly long duration. So I don't understand why it goes to sleep sometimes.

In the Windows logs, under the "System" section, I see 2 pieces of information:

At 8:58:50
The process C:\Program Files\Acer\Acer Quick Access\QAAdminAgent.exe (Process ID: 9188) has reset the policy schema of {381b4222-f694-41f0-9685-ff5bb260df2e} to {381b4222-f694-41f0-9685-ff5bb260df2e}

At 8:58:53
The system is entering sleep.
Reason for sleep: System Idle

At 8:58:57
The system has exited sleep.

No idea if the event at 8:58:50 is linked...

Nothing else in the previous 10 minutes.

Do you have any idea what might be causing this problem?

Thank you in advance

2 answers

  1.
    Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 711
     
    Hi,

    This is clearly a normal sleep mode after the time limit has been exceeded:

    The system is entering sleep mode.
    Reason for sleep mode: System Idle


    Maybe this application can help you: https://www.malekal.com/winsleep-affiner-mise-veille-windows/
    There are options and a log.

    --
    Please press a key to continue the disinfection...
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    1. cocodu67... Posted messages 3178 Registration date   Status Member Last intervention   145
       
      Hello,

      So using the mouse and clicking a lot on web pages doesn't prevent sleep mode? That's what I did, without using the keyboard.
      0
      1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 711 > cocodu67... Posted messages 3178 Registration date   Status Member Last intervention  
         
        Moving the mouse is enough; it resets the inactivity timer.
        What did you do before you started having these problems?
        No driver updates with some automated software that messed things up?
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    2. cocodu67... Posted messages 3178 Registration date   Status Member Last intervention   145
       
      I haven't done anything special; I always update through Windows Update and I've never manually installed a driver or anything via software.

      I reset the settings to default in the power options but it doesn't really change much, in fact, regarding the timeouts.

      In any case, the time it takes to write the text message is not enough to reach the inactivity duration, and it had already happened while I was using the PC.

      But sometimes there's nothing for 2 weeks and I'm still using the PC in the same way.

      This weekend, I even watched a DVD for 2 hours and the PC wasn't plugged in and didn't go to sleep. So logically, if I use it and then write a text for a minute, it shouldn't ever go to sleep.
      0
      1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 711 > cocodu67... Posted messages 3178 Registration date   Status Member Last intervention  
         
        yes yes 1 minute of inactivity, it's not normal
        but in the event viewer, it's still as if you've exceeded the threshold.
        0
  2. madmyke Posted messages 52304 Registration date   Status Moderator Last intervention   12 488
     
    I'm just passing by, but from experience, a simple trick that sometimes works with Windows is to change the settings on anything else, apply, restart the PC, then revert to the desired settings; it rewrites the keys/settings and, with a bit of luck, it overwrites what was there before.

    --
    "We swallow in large gulps the lie that flatters us and we drink drop by drop a truth that is bitter to us."
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    1. cocodu67... Posted messages 3178 Registration date   Status Member Last intervention   145
       
      So clicking on the blue thing to reset the settings to default may not have been such a useless idea after all.
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    2. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 711
       
      In the same style, there is also going into safe mode.
      Sometimes it unlocks things.

      Check if a BIOS update is available:
      https://www.malekal.com/mettre-a-jour-bios/
      https://www.commentcamarche.net/faq/2641-bios-mettre-a-jour-flasher-le-bios
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