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My Excel documents are downloaded as PDF.

Christophe -  
madmyke Posted messages 52304 Registration date   Status Moderator Last intervention   -
Hello,

When I decide to download Excel documents that have been sent to me by email, they automatically download as PDFs, but Adobe cannot open them. I receive this message: "Adobe Acrobat Reader could not open XXXX because the file type is not supported or the file is damaged."

I don't have access to the "open with" button in the email because it is grayed out. I don't know why.

Also, when I go to "downloads" and find the mentioned document, I sometimes cannot open it with Excel, as I can't find the Excel application.

Is there a way to ensure that Excel documents are downloaded directly as Excel files and not as PDFs?

1 answer

  1.
    madmyke Posted messages 52304 Registration date   Status Moderator Last intervention   12 487
     
    Hello

    A document is not downloaded in pdf or xls or something else; a document is as it is, it will be downloaded as it exists and saved on the machine.
    It is the file extension that determines "what it is". (.pdf .xls .xlsx .doc etc)

    Then, only your PC, depending on this "extension", will try to open it with what it thinks is the appropriate program. This is called association (linking an extension with a program).

    IF your machine, for some unknown reason, thinks that the .xlsx (Excel) file should be opened with Acrobat, it will attempt to do so even if it's wrong. A PC does not think.

    In your case, you must first check at the source that your downloaded file has an extension and which one (?).
    Then IF it is indeed an Excel file (or other), you will need to tell your PC that it is mistaken and that from now on it should open .xlsx files (in my example) with Excel and not Acrobat.

    Best regards

    --
    "We swallow the lie that flatters us in large gulps, while we sip the truth that is bitter to us drop by drop."
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