My laptop won't turn on.
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Bk29 Posted messages 41 Registration date Status Membre Last intervention -
Bk29 Posted messages 41 Registration date Status Membre Last intervention -
Hello,
My HP laptop, HEWLETT PACKARD, X360, B&o that I got in high school (Occitanie region) won't turn on anymore.
Last night, I was using it (it was working quite well), I put it on charge and placed it on a flat and stable surface. I left it like that for about 10 minutes, open. When I came back, the screen was black, and it wasn't charging anymore (even though it was plugged in and the charger still works). I tried to turn it back on, but it didn't work. I tried with other chargers, same result.
I'm afraid it might be due to overheating or something like that. (With the heatwave....)
I can't afford to lose my laptop, I need it often, and I have a lot of important stuff on it.... I can't afford to buy another one...
I wanted to remove the battery as some have advised others, but I don't know how to take it out; I believe the battery in my laptop is integrated... I turned it over, removed the screws, but I can't find what needs to be unlatched, which is why I suppose it's integrated...
Do you have any solutions to my problem? What can I do to make it work again?
If no solution works, who should I turn to for professional repair? And how much approximately would it cost?
If I buy another one, how much does a laptop usually cost?
And how could I recover the files (documents, music, movies, videos...) that I have on my laptop if it doesn't work anymore?
It's quite urgent...
Thank you for your understanding, and I hope to get answers to my questions.
My HP laptop, HEWLETT PACKARD, X360, B&o that I got in high school (Occitanie region) won't turn on anymore.
Last night, I was using it (it was working quite well), I put it on charge and placed it on a flat and stable surface. I left it like that for about 10 minutes, open. When I came back, the screen was black, and it wasn't charging anymore (even though it was plugged in and the charger still works). I tried to turn it back on, but it didn't work. I tried with other chargers, same result.
I'm afraid it might be due to overheating or something like that. (With the heatwave....)
I can't afford to lose my laptop, I need it often, and I have a lot of important stuff on it.... I can't afford to buy another one...
I wanted to remove the battery as some have advised others, but I don't know how to take it out; I believe the battery in my laptop is integrated... I turned it over, removed the screws, but I can't find what needs to be unlatched, which is why I suppose it's integrated...
Do you have any solutions to my problem? What can I do to make it work again?
If no solution works, who should I turn to for professional repair? And how much approximately would it cost?
If I buy another one, how much does a laptop usually cost?
And how could I recover the files (documents, music, movies, videos...) that I have on my laptop if it doesn't work anymore?
It's quite urgent...
Thank you for your understanding, and I hope to get answers to my questions.
I found out how to remove the battery.
I think it’s due to overheating; my laptop heats up quickly and with this heat... That's just a guess.
Stores like Boulanger and Darty can do this, even if the device did not come from them, but you need to check at the repair counter because even before opening it, they might charge a fee of €30...