View original (French)

Réinitialisation d'usine Logicom Hiboo HD 110

Solved
Feeling974 Posted messages 141 Status Member -  
Feeling974 Posted messages 141 Status Member -
Hello,
I have a surveillance camera that is 2 years old, its model is: "Logicom Hiboo HD 110".
I registered as requested with a phone number and a password, and then I log in with the Android app "Logicom IP Camera 110" as mentioned in the manual, and after associating the camera everything worked well.

The problem now is that once I have logged out of the app, I am now trying to log back in, it tells me that the password is incorrect.
I tried to use the "Forgot password" feature and it tells me that I did not enter the answer to one of the security questions.

I then attempted to reset the camera by pressing with a paperclip for 5 seconds and trying to associate it with a new account, it tells me that the product is successfully associated but still with the old account (which I no longer have access to).

If anyone knows how to actually reset it because right now I think the camera is done for, and it's a shame, all because it is linked with an identifier (my phone number) that is written somewhere in the camera's chip, and despite a reset, when it connects to the internet, it still finds that it is linked to that number, so it’s impossible to link it to a new account.

I sent an email to Logicom's service with the reference and serial number of the camera to delete the online identifier created and start over from scratch, but so far they have not been very responsive.

If anyone knows this surveillance camera and can tell me more about this kind of troubleshooting, thank you.

--
Reunion Island - The intense island
www.feeling974.com

2 answers

  1.
    MPMP10 Posted messages 47363 Registration date   Status Member Last intervention   18 977
     
    Hello,
    You need to check with the former owner, there are no other options;
    "Only the administrator can delete an account"
    https://www.logicom-europe.com/fr/objets-connectes/569-hiboo-hd-110.html

    The enemy is stupid: he thinks we are the enemy when it's actually him!
    Pierre Desproges
    0
    1. Feeling974 Posted messages 141 Status Member 150
       
      The administrator is myself.
      The camera is old but new, never been used.
      The first time I created and used the username and password, it worked. So I know the password.
      It's just that I logged out (we do that sometimes, it's normal) and then tried to log back in, but no, error: incorrect password, and even testing the forgotten password, it won't work and sends me a reset link because I didn't provide an answer to the security question (not mandatory when creating the account).
      0
    2. Emilie
       
      I have the same issue except that I found my password but it tells me that the password is incorrect even though I just changed it. Can someone help me?
      0
      1. Feeling974 Posted messages 141 Status Member 150 > Emilie
         
        Hello,
        So here's how I went about resetting my camera and getting a new password.
        I contacted them directly from the contact page of the Logicom website:
        https://www.logicom-europe.com/fr/contactez-nous

        Here's what I sent them, I'm just going to hide my personal info:
        ______________________
        Brand: LOGICOM
        Model: HIBOO HD 110
        Message: Hello,
        The camera was initially configured with the following credentials:
        User: **********
        Password: **********
        Since the Android app, after disconnecting from my account and trying to reconnect, it's impossible; it tells me that the password is not valid.
        I would like everything to truly be hard reset so that I can add a new administrator and that the camera is no longer dependent on user **********.
        Thank you in advance.

        Camera info:
        Logicom Hiboo HD 110
        Batch No. ******
        SN: *************
        _______________________
        Then, I received a response 7 days later. The wait time is a bit long, but their response was correct and allowed me to enter the new password I received to be able to use my camera again.
        0
  2. Niko
     
    Hi, I have the same problem. If you have a solution, I would like to have it.
    0
    2. Niko > MPMP10 Posted messages 47363 Registration date   Status Member Last intervention  
       
      C'est moi l'ancien propriétaire mais je n'ai plus le mot de passe.
      0
    3. MPMP10 Posted messages 47363 Registration date   Status Member Last intervention   18 977 > Niko
       
      We’ll have to recover the memory or check with Logicom support...
      0
    4. Feeling974 Posted messages 141 Status Member 150
       
      Hello, indeed, I contacted Logicom support via email and they reset the camera and gave me a new password. Thank you :)
      0