Request for help regarding sound drivers for Thomson NEO14 Solved/Closed

Question

Hello,  I have a Thomson NEO14 computer, but I can't get any sound since its reinstallation.  Thank you.

kaneagle · Accepted Answer

Hello,  Is Windows up to date?  Press Windows + R Type --> winver  and OK  What's the version?   -- Human beings are at their best when things are at their worst.

kaneagle · Answer

Windows version? 1507, 1607, ......1809  Windows key + R Type --> devmgmt.msc and OK.  Do you have a section --> other devices?  What do you have under sound, video and game controllers?  Is Windows 10 32 or 64 bits?

kaneagle · Answer

Version 1024 does not exist!  Is Windows 10 32 or 64 bits?  Go to other devices Provide the hardware identification number(s) of the devices Look at this --> Find a device identification number Post the numbers in your next message.   -- Humans are at their best when things are at their worst.

kaneagle · Answer

This number corresponds to the graphics card.  Try this driver --> Intel   -- Human beings are at their best when things are at their worst.

kaneagle · Answer

No more alerts on other devices?  What do you have in audio, video and game controllers?  For the Windows 10 version, see this image as an example:    -- Human beings are at their best when things are at their worst.

kaneagle · Answer

It is probably version 1507 To upgrade to version 1809: Download this -->> MediaCreationTool1809 <<-- Run it Check --> Upgrade this PC now -- The human being is at its best when things are at their worst

kaneagle · Answer

Download and install --> 7Zip 64 bits  Download this driver -->  Audio  Right-click on --> es8316audcodec....cab Select --> 7Zip Choose --> extract to "es8316audcodec.....\"  Go to Device Manager Right-click on the device Update driver Browse my computer ...... Browse Select the folder of the unzipped driver -->  es8316audcodec..... OK, next Restart.

kaneagle · Answer

You're welcome. Have a good evening.   -- Human beings are at their best when things are at their worst.

Request for help regarding sound drivers for Thomson NEO14

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