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Unable to connect to the Xbox W10 app

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mistercroquant Posted messages 57 Status Member -  
pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   -
Hello,

I just installed Windows 10 and I can't connect to the Xbox app, I keep getting this message:


The problem is that I need it to play a game I downloaded from the Windows Store.
I sent a report via Microsoft’s feedback hub and as I expected, no response!
Do you have a solution? Thank you!

Configuration: Windows / Chrome 72.0.3626.121

4 answers

  1.
    pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   Ambassadeur 8 723
     
    Hello,

    1- Check if Xbox services start with your PC
    In the Cortana search box type → msconfig
    Open → System Configuration
    Or with the keyboard keys Windows + R
    Go to the Services tab
    Make sure all Xbox services are checked (on the left)
    After checking all Xbox services, save the changes.


    Watch the video for better understanding here

    2 - Make sure Xbox services are not disabled
    In the Cortana search bar type → services
    Look for the following services:

    Xbox Live Authentication Manager
    Xbox Live Saved Games
    Xbox Live Networking Service
    Xbox Accessory Management






    Startup type → Automatic
    If the service is not started, click on Start to start the services.
    Click Apply and then OK to save changes.

    Tip to find a mentioned service more quickly
    Select a service in highlight (blue) regardless of the service.
    For example, type the letter '' j '' and search for the service Xbox Live Saved Games
    Same for others, type the letters S, G, X

    3- Make sure Windows Update is up to date.
    Settings → Updates & Security
    Install any missing updates if you see any.

    A+

    12