Qui peut m'expliquer ces rapports de WhoCrash Résolu/Fermé

Question

System Information (local)
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Computer name: HAL----2----
Windows version: Windows 7 Service Pack 1, 6.1, build: 7601
Windows dir: C:\Windows
Hardware: ASUSTeK COMPUTER INC., CROSSHAIR V FORMULA-Z
CPU: AuthenticAMD AMD FX(tm)-9590 Eight-Core Processor AMD586, level: 21
8 logical processors, active mask: 255
RAM: 34251620352 bytes (31,9GB)




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Crash Dump Analysis
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Crash dumps are disabled for your computer. 

Crash dump directories: 
C:\Windows
C:\Windows\Minidump

On Mon 21/janv./2019 07:50:33 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\012119-26863-01.dmp
This was probably caused by the following module: netio.sys (0xFFFFF88001C25AFD) 
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88001C25AFD, 0xFFFFF8800867CFB0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers
etio.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Network I/O Subsystem
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. 
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 



On Mon 21/janv./2019 07:30:07 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\012119-28189-01.dmp
This was probably caused by the following module: netio.sys (0xFFFFF88001E25AFD) 
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88001E25AFD, 0xFFFFF880086AAFB0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers
etio.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Network I/O Subsystem
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. 
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 



On Sun 20/janv./2019 08:03:19 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\012019-27471-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x93B70) 
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32
toskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch. 
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 



On Mon 14/janv./2019 06:55:19 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\011419-24960-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x93B70) 
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32
toskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch. 
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 



On Fri 11/janv./2019 18:05:50 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\011119-25568-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x93BA0) 
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8000373CB73, 0xFFFFF88004611C70, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32
toskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. 
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 



The following dump files were found but could not be read. These files may be corrupted:
C:\Windows\Minidump\122818-24538-01.dmp

Malekal_morte- · Answer

Salut,

Apparemment tu as un plantage d'un pilote réseau de Windows.
Cela peut être provoqué par un logiciel de protection.
Un pilote de la carte Ethernet ou Wifi qui bug.


Pour vérifier ton ordinateur, pour d'éventuels infections et avoir un état général du système :

Suis le tutoriel FRST en cliquant sur ce lien bleu. ( prends le temps de lire attentivement - tout y est bien expliqué ).

Télécharge et lance le scan FRST, 
Attendre la fin du scan, un message indique que l'analyse est terminée.

Trois rapports FRST seront générés :

 FRST.txt
 Shortcut.
 Additionnal.txt

Envoie ces 3 rapports sur le site https://pjjoint.malekal.com/ et en retour donne les 3 liens pjjoint qui mènent aux rapports ici dans une nouvelle réponse afin que l'on puisse les consulter.

(Les liens bleus mènent à des tutoriels explicatifs pas à pas, clic dessus pour avoir les instructions plus précises à suivre).

TAZ008 · Answer

voici les liens obtenus avec  FRST64.

 FRST.txt:---------  https://pjjoint.malekal.com/files.php?id=FRST_20190122_p12h12o8d13d9

Addition.txt:------  https://pjjoint.malekal.com/files.php?id=20190122_k5f155n14i8

Shortcut.txt:------  https://pjjoint.malekal.com/files.php?id=20190122_m10j6q9o7p6

Merci de votre temps et de votre Aide... :-)

Malekal_morte- · Answer

Désinstalle tous les programmes ZoneAlarm. 
Teste quelques heures sans.

Il semble rester des pilotes Kaspersky qui tourne...

Voici la correction à effectuer avec FRST. Tu peux t'aider de cette note explicative avec des captures d'écran.
Relance FRST puis sur ton clavier appuyer sur la touche CTRL + Y.
Le bloc-note va s'ouvrir, copie/colle ceci.

CreateRestorePoint:CloseProcesses: R0 kl1; C:\Windows\System32\DRIVERS\kl1.sys [528576 2018-09-28] (AO Kaspersky Lab)R3 klflt; C:\Windows\System32\DRIVERS\klflt.sys [219328 2018-09-28] (AO Kaspersky Lab)R1 klhk; C:\Windows\System32\DRIVERS\klhk.sys [1192136 2018-09-28] (AO Kaspersky Lab)R1 KLIF; C:\Windows\System32\DRIVERS\klif.sys [1102528 2018-09-28] (AO Kaspersky Lab)R1 klwtp; C:\Windows\System32\DRIVERS\klwtp.sys [177344 2018-09-28] (AO Kaspersky Lab) Hosts:EmptyTemp:RemoveProxy:Reboot:

Enregistre le contenu par le menu fichier puis enregistrer.

Ferme le bloc-note, retourne sur FRST et clique sur le bouton "Corriger / Fix"
Un redémarrage sera peut-être nécessaire et automatique.
Un fichier texte apparaît, copie/colle le contenu ici dans un nouveau message.

Redémarre l'ordinateur

~~

Installe Kaspersky Free
Tutoriel qui explique comment utiliser Kaspersky Free : Tutoriel Kaspersky Free.

~~

A désinstaller, inutile et encombrant :
CyberLink 
QuickTime 
WebStorage

Qui peut m'expliquer ces rapports de WhoCrash

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