View original (French)

"Recovery environment not found"

Solved
MiSter_OutFox Posted messages 207 Status Member -  
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   -
Hello,

I would like to restore my Asus PC to its factory state (which would delete my personal files and others, but not the pre-installed programs by Asus, like Geforce Experience, Audio Wizard...). I followed the instructions provided on the Asus website: https://www.asus.com/fr/support/FAQ/1013065/

The problem is that it shows me this (after selecting "remove everything"):



After researching, I executed the following commands: reagentc /info ; reagentc /enable
And: dir /a /s c:\winre.wim ; dir /a /s d:\winre.wim (-> not finding any file named winre.wim)



My question is how to fix this to restore my PC to factory settings (with the previously mentioned requirements)?

Config: Asus ROG G551JW-DM370T (laptop), Windows 10 Home 64-bit, Intel I5, Geforce GTX960m, 8go RAM, SSD + HDD

Thank you in advance for your answers,
Best regards

4 answers

  1.
    Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Hi,

    The Windows 10 recovery partition has been lost.

    Config: Asus ROG G551JW-DM370T (laptop), Windows 10 Home 64 bits, Intel I5, Geforce GTX960m, 8GB RAM, SSD + HDD

    Did you not clone the disks when switching to SSD?
    If so, the partition must have been lost at that moment.

    You have two options:
    • we can try to recreate the recovery partition and you reset it. For this, a screenshot of the disk management in Windows would be needed.
    • reinstall Windows 10 from an installation media and take the opportunity to delete the partitions and recreate them, this will set everything right.


    Choose what suits you best.

    ~~

    The procedure to reinstall Windows 10:

    Back up important documents.

    Follow this tutorial explaining how to install Windows 10: how to install Windows 10.
    All steps are provided from A to Z with tips at the end to secure Windows 10.

    The steps are basically:
    If the USB stick doesn't work, try making another one with Rufus: how to download Rufus - see this tutorial for details: how to create a Windows installation USB stick
    • Let yourself be guided to install Windows 10.
    • Choose custom (not upgrade)
    • Delete the system partition, MSR, and main partition
    • Select the unallocated space then new at the bottom right to recreate a main partition then continue to start the installation.
    • Follow the Windows installation procedure using the tutorial above.


    Your user data will be copied to the Windows.old folder.

    1