Unable to install Windows 10, hard drive about to fail.

Question

Hello,  I'm reaching out to you because my girlfriend had her computer running really poorly (a Dell XPS that's not that bad, after all). After some issues I had with mine, I had done a complete reinstallation using a USB stick.  I then wanted to do the same thing, but during the partition creation just before installation, it only creates two partitions (one recovery type and another system type). Then I click on "new" again (when I'm on disk 0 unallocated space), and it creates the 4 partitions as "normal".  However, before starting the installation on partition 4 of system type, it tells me: Windows cannot be installed on this disk. The disk may fail soon. If other disks are available, install Windows in a different location.  I don't really know what to do...  Thank you very much for your help  Damien   Configuration: Windows / Chrome 71.0.3578.98

gugu01 · Accepted Answer

Good evening,  To test the HDD with this:  https://www.commentcamarche.net/telecharger/utilitaires/6735-crystaldiskinfo/ (extract the downloaded folder and then run the file "64" or "32" depending on whether your PC is 64 or 32 bits)  Connect your HDD to a working PC or externally. (by the way, desktop or laptop? because both exist in this range) or install Windows if you can and test the HDD afterwards.  Give the result ...

LePetitChat11 · Answer

Try to find another hard drive. But does the hard drive heat up??? Is it poorly connected???

TeaMCraftFr · Answer

I have the solution. So, you simply boot your PC with the bootable USB and let it boot as if it were normal, but then you click on F11 or F12 and you'll see the CMD (Command Prompt), I don't know if you know what that is. At that moment, you'll need to enter this command:  diskpart  Once entered, you'll do:  list disk  Then it will display the list of hard drives (if you only have one, it's 0). So, you'll type:  select disk {disk number / 0}  then  clean  Once that's done, you can go back and try again, of course, there may no longer be any data on it  and if that doesn't work, instead of: clean, you need to type: clean all  Hoping to have helped you  -- Romain

gugu01 · Answer

It goes in circles ...  Dust and connectivity _ very little chance that it’s that because we have access to the hard drive and it wouldn't have time to heat up, and it's not the hard drive that heats up first even when we have a lot of dust.  The CMD is useless to delete the hard drive, we won't learn more about its condition. And just so you know, we can access the cmd from the installation USB by pressing Shift plus F10 (not by other keys)  -------------------------------- Damien  If you currently have access to the old installation, even if it’s slow. Test your disk with crystaldiskinfo.  If the disk is empty You need to try installing W10 on a single volume that represents your entire hard drive. Delete all partitions when you arrive at the table and leave all the available space for the installation, this will give more chances. Then test with crystaldiskinfo.  In any case, please specify if it's a laptop or a desktop? Exact model noted on a label on or under the PC and sometimes in the battery compartment if it's a laptop. What functional PC do you have access to? We can then guide you and know, if necessary, if you can connect it to another PC.  It can take 5 minutes to know if your hard drive is truly dead, but we need to be more precise.  (e.g.: if it needs to be put on another PC, we can unclip an external hard drive case and put it inside. Just don't be too rough and don’t break the casing. Or if it's two desktops, it's simpler, or retrieve the hard drive and its cables and connect it to the other ETC ... No cost and we know if this disk is really dead or not;-) )

Unable to install Windows 10, hard drive about to fail.

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