Hello, I have been experiencing an issue for months, even years, with my Sony Vaio laptop running Windows 7. When I click on my mouse, the pointer gets stuck very often; the same thing happens when I switch pages. To explain my problem better (as I'm a novice in computing), if I play a game of Solitaire, the cards stay in the air and then drop all at once. The same goes for when I'm typing; nothing appears and everything shows up at once... Has anyone among you ever had this problem, and if so, how did you resolve it? I would really like to find a solution to this issue, otherwise, as a last resort, should I reset it to factory settings? Thank you in advance for your help, Martine Configuration: Windows / Chrome 70.0.3538.110

Mouse freezing on Windows 7 : CCM

Answer 1 / 8

moune38 Posted messages 27 Registration date Status Member Last intervention 3

Here it is, it's done. Drivers have been updated, I was asked to restart the computer but I don't think my issue is resolved because, while replying to your messages, it freezes and then suddenly continues?

ChariduP Posted messages 5706 Registration date Status Contributor Last intervention 2 736

Have you tried plugging in another mouse to see if the problem persists?

moune38 Posted messages 27 Registration date Status Member Last intervention 3

Yes, I have changed the mouse several times as well as the batteries, without success.

Answer 2 / 8

James

wait a bit and tap hard with one finger on the touchpad. Have a nice day

Answer 3 / 8

bazfile Posted messages 58481 Registration date Status Moderator Last intervention 20 264

Hello,
Check if your drivers are up to date, see this page.

--
bazfile security contributor.

moune38 Posted messages 27 Registration date Status Member Last intervention 3

Hello, I just did it and I do have several updates to make:

And I can only do one because the software is paid?

ChariduP Posted messages 5706 Registration date Status Contributor Last intervention 2 736 > moune38 Posted messages 27 Registration date Status Member Last intervention

Attention DriversCloud is free!
https://www.driverscloud.com/fr/demarrer

bazfile Posted messages 58481 Registration date Status Moderator Last intervention 20 264

You didn't do what was mentioned on the page I indicated in my previous message, DriverCloud is free https://www.driverscloud.com/fr/demarrer

Answer 4 / 8

bazfile Posted messages 58481 Registration date Status Moderator Last intervention 20 264

Download FRST and once downloaded, put it on the desktop and then open it, you'll see this:

Click on Analyze and at the end of the scan, you will have two text files on the desktop FRST and Addition, send these reports to https://pjjoint.malekal.com/ and then provide the two links generated by Pjoint in your next message.

moune38 Posted messages 27 Registration date Status Member Last intervention 3

Here it is:

https://pjjoint.malekal.com/files.php?id=20181210_j11x15y5u9h15

https://pjjoint.malekal.com/files.php?id=FRST_20181210_q8p7q11w13v9

bazfile Posted messages 58481 Registration date Status Moderator Last intervention 20 264

You must have a wireless mouse because there is a Bluetooth device with an error (yellow triangle) in the device manager. Give me the identification number of this device, see HERE.

moune38 Posted messages 27 Registration date Status Member Last intervention 3

Hello, yes I have a wireless mouse, I'm more comfortable working.

I went to the device manager and there are 4 devices with an exclamation point; when I check properties and details, there’s no number as explained in the template except for: "The drivers for this device are not installed. (Code 28)" in the General tab (on the 4 devices).

I'm not sure if I did it right?

bazfile Posted messages 58481 Registration date Status Moderator Last intervention 20 264

I need their identification number, https://www.commentcamarche.net/faq/35597-trouver-le-numero-d-identification-d-un-peripherique

moune38 Posted messages 27 Registration date Status Member Last intervention 3

BTHENUM\{0000fe35-0000-1000-8000-00805f9b34fb}_VID&0001010f_PID&107e
BTHENUM\{0000fe35-0000-1000-8000-00805f9b34fb}_LOCALMFG&0045

This time, I didn’t make a mistake, or at least I think so...

Answer 5 / 8

e.t Posted messages 5626 Status Member 1 254

Hi, how much RAM do you have?

--
"The one who asks a question is a fool for five minutes; the one who doesn't ask is a fool for life."

bazfile Posted messages 58481 Registration date Status Moderator Last intervention 20 264

She has 4 GB of RAM heavily used and a not very powerful Pentium B970 processor https://cpu.userbenchmark.com/page/ipblacklisted
And 4 Bluetooth devices with errors in the device manager, her wireless mouse (Bluetooth) is not working properly.

moune38 Posted messages 27 Registration date Status Member Last intervention 3

Thank you, bazfile, I wouldn't have known how to respond or else you would have had to explain it to me!
If I were to "format" my computer (which I don't want to do right away), would this issue be resolved?

Answer 6 / 8

e.t Posted messages 5626 Status Member 1 254

Hi, and sorry for the delay. Turn off your computer and unplug all your USB peripherals, leaving only those necessary for booting Windows (keyboard/mouse?). Restart and check the behavior of your pointer... if you don't have the problem, continue to plug in your peripherals and check after each one; until the problem reappears? It's possible that your issue comes from a device that is not sufficiently powered? In that case, just plug your peripherals into an externally powered USB hub.

Edit: A similar problem doesn't mean the same solution!

Regards

--
"He who asks a question is foolish for five minutes. He who never asks is foolish for a lifetime."

moune38 Posted messages 27 Registration date Status Member Last intervention 3

Good evening e.t.,

I'm willing to do what you say, but I only have the small USB plug connected for my mouse, nothing else. Just yesterday, I tried another wired mouse, I put new batteries in the one that works with USB, and it's still the same.
That's why I have a question: if I restore my computer to factory settings by formatting it, will it still be the same or will the problem be resolved? I'm ready to do it knowing that I might lose data...

It's a serious problem that's making my life miserable and preventing me from enjoying everything I could do on the PC without getting angry or feeling disgusted!!!

Thank you for trying to help me, Martine

ChariduP Posted messages 5706 Registration date Status Contributor Last intervention 2 736 > moune38 Posted messages 27 Registration date Status Member Last intervention

It is still wiser to back up your data on an external hard drive before completely formatting your computer :)

moune38 Posted messages 27 Registration date Status Member Last intervention 3

It's done, I've put everything on an external hard drive; I even backed up my favorites (found out on Google how to do it :))

Answer 7 / 8

moune38 Posted messages 27 Registration date Status Member Last intervention 3

Hello,

I don't know the procedure to format, does anyone among you know and could help me?

Thank you and have a good end of the day, stay warm, Martine

Answer 8 / 8

Stphane

I'm bringing up the subject for the next ones who will have the problem.

I've tested everything.....

Ccleaner... Adware.... Scandisk.... etc.......

Scoured many forums......

To finally focus my searches on the hardware......

BINGO!!!!!!

My CPU fan was full of dust.

A little disassembly, then dusting with a brush and a vacuum....

And everything is finally working again!!!!!!!!!!!!

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