PC : Black screen with active mouse under Windows 7

Thank you,

My problem is that I have a black screen and an active mouse... that's it... nothing else appears. :-(

Unfortunately, no access to the Start menu... so no access to the recovery menu.

If you have another idea, it is welcome!

Try to perform a system restore: https://www.commentcamarche.net/informatique/windows/147-restaurer-windows-avec-les-points-de-restauration/

Let me know how it goes later ;)

Hello

try this:

unplug the power cord
remove the battery
press the power button for at least 30 seconds
reconnect everything and try again.

best regards

--
"The little I know, I owe it to my ignorance" (Sacha Guitry)
No responses after 5-6 PM, thank you for your understanding :)

Thank you for this new idea!

I tried... without success!
The problem persists!!

Would you have another suggestion?
Enjoy your meal!

Do you have important files to back up?

--
"The little I know, I owe it to my ignorance" (Sacha Guitry)
No responses will be available from 5-6 PM, thank you for your understanding :)

A lot!
My dear and tender one is not a fan of backups...

But if we can recover the files through another means, I'm open to all solutions!

Thank you for your help!
Bertrand

Description :
My PC is acting up.... a Sony running Windows 7.

When I start Windows normally, I get the Windows logo (starting Windows...) and then I find a black screen with the mouse. (high screen definition). CTRL+ALT+Delete does not work.
When I start Windows in safe mode, CLASSPNP.SYS is the last file displayed, and I encounter the black screen with the mouse (lower screen definition). Again, nothing works.
When I start Windows with the command prompt in safe mode, CLASSPNP.SYS is the last file displayed, and I encounter the black screen with the mouse (lower screen definition). Again, nothing works: no command prompt....

If you have any wise advice to revive the PC, don't hesitate!

What I have tried :
F8 at startup:
I have a "system recovery options" window.
Startup Repair: The system reboot tool did not detect any problems.
System Restore: No restore point has been created on your computer's system drive
System Image Recovery: no image created previously
Windows Memory Diagnostic: No problems have been detected thus far
Command Prompt:
- Chkdsk C: /f /r comment: the file system type is NTFS
o Windows checked the file system and found no problems.
- Chkdsk D: /f /r comment: the file system type is NTFS
o Windows made corrections to the file system (chkdsk found marked allocated free space in the master file table bitmap.)
-

I disconnect the power cord
I remove the battery
I press the power button for at least 30 seconds
I reconnect everything and try again
? Nothing changes

Conclusion:
Still a black screen and apart from the mouse, nothing works.
Do you have any other ideas??
Thank you in advance!!

Hello,

sorry, I was busy...

I see a solution, back up your data and restore to factory settings.

For your data, download this:

https://ubuntu.com/

you burn it to a CD as an ISO image

you start this ISO CD on the sick PC, make sure to select "Try Ubuntu" and NOT install.
you should have access to your data, and save it to an external storage device: USB stick, external hard drive...

--
"The little I know, I owe it to my ignorance" (Sacha Guitry)
No responses from 5-6 PM, thank you for your understanding :)

Problem solved!
Data retrieved...
Just need to install a new Windows!

I have a Windows license number but not the DVD that goes with it! I will investigate!

Thank you! Thank you!

Hello,

in principle, to reinstall, you boot your PC by tapping the F10 key as soon as it starts, and you'll access the factory restore menu, which will allow you to reinstall your PC to the state it was in when you bought it.

Best regards

--
"The little I know, I owe it to my ignorance" (Sacha Guitry)
No responses after 5-6 PM, thank you for your understanding :)