Update stuck at 35% rebooting in a loop

emma -  
Edawards Posted messages 16906 Registration date   Status Membre Last intervention   -
Hello,
I've been having a problem with updates on Windows 7 for the past 15 days.
The computer starts the installation, then stops at 35%, restarts, then starts installing again, etc.

I also had a Bitdefender/ThreatScan.dmp error... etc. that I managed to eliminate by applying a workaround I found online.

As for my 35%, I don't know what to do anymore after trying a bunch of things. My only option to access the desktop is F8 then restore to an earlier point, but it starts all over again as soon as I restart.

I tried the command prompt in admin mode with "net stop wuauserv"... but the response is "The Windows Update service could not be stopped."

HELP... thank you

Emma

Configuration: Windows / Firefox 63.0

1 réponse

Edawards Posted messages 16906 Registration date   Status Membre Last intervention   1 979
 
Hello,
What update is it exactly?

Sometimes it takes a while to install.

--
Life is not a river but just a crossing.*
4
loop5612 Posted messages 1 Status Membre
 
Hello Edawards,
I have no idea, it started 15 days ago... at first I let it run all night long.

It indicates 35% and then suddenly the opening screen appears as if it’s about to display the desktop, but no, and off it goes back to the blue loading screen... it’s grinding, shows 35% and back again...

Thank you.
0
Edawards Posted messages 16906 Registration date   Status Membre Last intervention   1 979
 
Watch this video on YouTube:

https://www.youtube.com/watch?v=atKXTGjsg_s
0