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Resetting Microsoft Solitaire statistics

jacquesLAPEYRE Posted messages 22 Status Member -  
pistouri Posted messages 19010 Registration date   Status Contributor Last intervention   -
Hello,

I am an avid player of the Microsoft Solitaire Collection that I play on Windows 10.
Some time ago, I found two methods to reset the statistics of these games.

The first
Show hidden folders.
Go to C:\Users\my name\AppData\Local\Packages\Microsoft.MicrosoftSolitaireCollection_8wekyb3d8bbwe\LocalState

Rename the UserData file to UserData.bak
Restart the Solitaire program, which resets the statistics by creating a new UserData folder.
Delete the UserData.bak file.

But for some time now, this hasn't been working.
In my initial attempts, the UserData file did not appear in my directory, and now the Microsoft.MicrosoftSolitaireCollection file has disappeared.

I turned to the second method, which is simpler
In the programs column, uninstall the Microsoft Store collection.
Then reinstall it.

Unfortunately, the statistics are not reset.

Can anyone help me? Thank you.

Configuration: Windows / Firefox 62.0

10 answers

  1.
    pistouri Posted messages 19010 Registration date   Status Contributor Last intervention   Ambassador 8 731
     
    Create 2 folders on the Desktop
    Folder 1 named → gameprogress original
    Folder 2 named → statistic original

    Show hidden files and folders then navigate to this path

    C:\Users\your name\AppData\Local\Packages\ Microsoft.MicrosoftSolitaireCollection 8wekyb3d8bbwe\LocalState

    Open → LocalState
    Open → savegame



    You see the first 2 folders
    Folder 0 and Folder with a series of numbers (2535415860160305)
    Open the folder with the series of numbers
    If you hover over it without clicking, you can read: ads, adwads, daillychallenges, evaluationseed,....



    Go to the gameprogress folder


    Copy and paste the 4 .sgi files
    freecell.sgi
    klondike.sgi
    rategame.sgi
    spider.sgi



    Copy and paste these 4 files into folder 1 → gameprogress original
    Then delete the 4 files in gameprogress

    Do the same with the folder → statistic


    You only have 1 file statistic.sgi to save in folder 2 → statistic original
    Then delete it in statistic



    Close the windows
    Hide the hidden files and folders

    Restart the PC and check in the game MicrosoftSolitaireCollection if you have the statistics or scores.

    A+

    --
    scalpel
    2
  2. Raphaway Posted messages 319 Status Member 131
     
    Hello there

    1. Open Disk Cleanup (at the bottom left "here to search" type Disk Cleanup)

    2. Select the Windows drive letter and click OK.

    3. In the list of files to delete, select Game statistics files.

    4. Click OK.

    Hoping to have helped you

    Raphaway
    1
  3. jacquesLAPEYRE Posted messages 22 Status Member 1
     
    Thank you for your response.
    You told me
    1. Open Disk Cleanup (at the bottom left "here to search" type Disk Cleanup)

    I can't find how to open Disk Cleanup. Can you be more specific?
    Thank you.
    1
  4. Raphaway Posted messages 319 Status Member 131
     
    Hello to you

    Sorry, it’s true that I wasn’t precise enough
    When you’re on your Windows desktop, at the bottom left, you have a small search bar that says "Type here to search" and here you type "disk cleanup" of course this is if you’re on Windows 10

    If not (you’re on Windows 7), it’s the same process except you go to Start (the little Windows flag at the bottom left) and then you have a small search bar that says "Search programs and files" and there you type "disk cleanup"

    Then follow my instructions and it should work

    Good luck
    If you have any further problems, don’t hesitate

    Raphaway
    0
    1. pistouri Posted messages 19010 Registration date   Status Contributor Last intervention   8 731
       
      Hello Raphaway,

      For more precision → 
      you have a small search bar marked here to search

      This is called Cortana, which may not be visible if not displayed, right-click on the taskbar and then
      Cortana and Show Cortana Icon or Show Search Box

      It is worth noting that the game Microsoft Solitaire is only available on the Windows Store with Windows 10

      Also not seen → Game Statistics Files in the Disk Cleanup feature.
      0
  6. jacquesLAPEYRE Posted messages 22 Status Member 1
     
    Thank you for allowing me to continue my research
    But in the list of files to clean, I don't find Game Statistics Files.
    To be continued
    0
  7. pistouri Posted messages 19010 Registration date   Status Contributor Last intervention   Ambassador 8 731
     
    Hello,

    Try this tip:

    I wasn't able to reproduce or verify the path to the UserData folder as my Microsoft Solitaire is at
    zero since I haven't played or simply because I just upgraded to version 1809 which may have reset
    the counter to zero.

    The path:
    Show hidden files and folders → go to THIS PC and then to View and check → Hidden items

    Go to the folder LocalState→UserData

    This PC → Local Disk (C) → Users → Your username → AppData → Local → Packages → Microsoft.MicrosoftSolitaireCollection_8wekyb3d8bbwe → LocalState → UserData

    What works is to delete the entire folder with the long string of numbers above the Guest folder (that is, not just the subfolder statistic.ark), which then deletes the statistics and all game settings.

    → Hide the hidden files and folders once the procedure is complete.

    Source here

    Info:
    Microsoft Solitaire is called Microsoft Solitaire Collection on my Windows 10

    A+
    --
    pistouri
    0
    1. jacquesLAPEYRE Posted messages 22 Status Member 1
       
      Hello
      I tried what you suggested
      But as I mentioned in my first message, I don't have the UserData file in LocalState

      On the other hand, I searched in vain for the statistic.ark folder you mentioned
      Sorry
      0
  8. Raphaway Posted messages 319 Status Member 131
     
    Hi there

    Quick question, do you have an account for this game in question because after launching the game I saw that there is an account system and I think your stats are directly saved on this account. Try switching accounts and keep us updated

    Good luck

    Raphaway
    0
    1. pistouri Posted messages 19010 Registration date   Status Contributor Last intervention   8 731
       
      Microsoft Solitaire Collection or Microsoft Solitaire is downloaded from the Windows Store
      And so you need a Microsoft account to connect to it, otherwise there are no games; it's the same for the other games
      from the Windows Store, but you can play as a guest.
      There are no options in the Microsoft account to modify the data of a game.
      0
    2. pistouri Posted messages 19010 Registration date   Status Contributor Last intervention   8 731
       
      There is indeed a counting system once you're logged into Microsoft Solitaire Collection
      To save scores, you need to sign in with your Microsoft account at → Xbox otherwise you remain a guest


      There are no options to reset the counters to 0
      I have checked all the sections, I can find my achievements in the game Microsoft Solitaire Collection but nothing more



      It seems that scores are stored in the cloud without being able to delete them even by uninstalling
      the application, at least resetting them
      I haven't tried





      A+
      0
  9. jacquesLAPEYRE Posted messages 22 Status Member 1
     
    To the attention of Pistouri.

    Thank you for your detailed message.
    I followed your instructions step by step without any problem except that in the game progress folder there were not four files but only two, klondique.sgi and rategame.sgi, which I moved to the original gameprogress.

    At the end of the process you indicated to me, the statistics and scores are still there. Sorry.
    0
    1. pistouri Posted messages 19010 Registration date   Status Contributor Last intervention   8 731
       
      In summary, you should back up the .sgi files as a precaution → statistic and gameprogress (no matter how many files, this corresponds to all the games in the Microsoft Solitaire collection)
      Then delete these same files in the hard drive path → C:\Users\my name\AppData\Local\Packages\Microsoft.MicrosoftSolitaireCollection_8wekyb3d8bbwe\LocalState
      You could have created a restore point, but I didn't suggest it because it works randomly
      In fact, the restore point created isn't a problem in itself; it's only during the restoration that error messages appear (the most common being 0x80070091), it's really hit or miss....
      0
  10. pistouri Posted messages 19010 Registration date   Status Contributor Last intervention   Ambassador 8 731
     
    Hello,

    After saving the .sgi files in folders 1 and 2, did you delete them in → C:\Users\my name\AppData\Local\Packages\ Microsoft.MicrosoftSolitaireCollection 8wekyb3d8bbwe\LocalState
    → statistic
    → gameprogress

    Then restart the PC

    Have you looked when connecting on Xbox if there is an option, because I didn't see anything on my side in
    achievements.

    It seems, as I said, that this is kept in the Xbox cloud with no possibility to delete

    According to what I heard, it's possible with Ccleaner
    Since I don't use it, I wanted to take a closer look at cleaning
    If you don't have Ccleaner, get it from the CCM software library for example here
    Leave the boxes checked by default

    I didn't see any boxes to clean Microsoft games at first glance
    But there is a but, install CCEnhancer
    This will add other applications to clean.
    Run it and update it, then run Ccleaner right after
    In Ccleaner go to → Cleaner
    Go to the tab → Applications
    Scroll down to → Windows Store
    Check the 2 boxes:
    - Xbox*
    - Xbox identity provider*

    I didn't see other relevant boxes, unless you see some.
    Proceed with the cleaning (the analysis) then restart the PC and check



    I haven't tested it.

    There's still the reset procedure (1 in 2 chances that it works)
    Go to Settings → Apps → Apps & features → MicrosoftSolitaireCollection
    Click on Advanced options then on → Reset (at the bottom of the page)

    A+
    --
    pistouri
    0
    1. jacquesLAPEYRE Posted messages 22 Status Member 1
       
      Hello
      Thank you for your willingness to help me find a solution

      I have tried everything you suggested

      Deleting the Sgi files.
      CCleaner
      Reset

      I haven't gone into CCenhancer.

      I'll leave it at that for now until Windows adds a button to reset the statistics on its dashboard

      I don’t understand why the two methods I mentioned in my first message in this discussion (deleting the UsersData file or uninstalling/reinstalling game programs) that worked for months no longer do.

      The mysteries of Windows

      Thanks again

      Best regards
      0
  11. pistouri Posted messages 19010 Registration date   Status Contributor Last intervention   Ambassador 8 731
     
    Hello,

    In your first message, User Data was present, that was before major updates (twice a year) which
    deleted that directory or folder due to the updates.

    Not a big deal for CCenhancer, yet you could have seen - Xbox* and - Xbox identity provider* and tried cleaning them.

    One solution would be to log in with another Microsoft account (haven't tried) or create a new user account, but that's not the purpose of this.

    It's this backup of statistics in the cloud or a folder in Windows that needs to be searched for
    and there I don’t know where to turn despite a ton of searches on more elaborate English-speaking sites. I won't give up, always hopeful to find a solution, I don't know if Microsoft will add
    a dashboard as you said or an option like a little button, let's hope for it, the question is already on
    their support.....we just have to keep our fingers crossed!!... for the answer!!

    Have a good evening.

    --
    pistouri
    0