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Réponse 21 / 32
kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention   14 671
 
Give the identification numbers of the 2 unknown devices.

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Human beings are at their best when things are at their worst.
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b2oba97 Posted messages 36 Status Membre
 
Here are the numbers
For the 1 devices:

ACPI\VEN_8086&DEV_22A8
ACPI\808622A8
  • 808622A8


2 Devices

I couldn't find the identification number, but I'm giving you the access path to the device instance

ROOT\MEDIA\0000
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Réponse 22 / 32
kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention   14 671
 
For the ACPI, try this driver again --> Audio

Right-click on --> 20811144....cab
Select --> 7Zip
Choose --> extract to "20811144....\"

Go to Device Manager
Right-click on the ACPI.... device
Update driver
Browse my computer ......
Browse
Select the folder of the unzipped driver --> 20811144....
OK, next
Restart.

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Then, go to Windows Update and do the updates.

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Human beings are at their best when things are at their worst.
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b2oba97 Posted messages 36 Status Membre
 
Hello

I followed your tutorial but it didn't work

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Réponse 23 / 32
b2oba97 Posted messages 36 Status Membre
 
still no sound :(
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Réponse 24 / 32
billmaxime Posted messages 50509 Registration date   Status Contributeur Last intervention   6 145
 
hi

I followed your tutorial but it didn't work

did you do the updates via Windows Update after installing the driver?

you still have 1 alert in the device manager, provide the identifier of the unknown device

https://www.commentcamarche.net/faq/35597-trouver-le-numero-d-identification-d-un-peripherique

the 1st line is enough, post it via copy/paste in your reply


@+

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the radiation level is higher at the employment center than in Chernobyl
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b2oba97 Posted messages 36 Status Membre
 
Hello
Unfortunately, the list does not suggest the ID number

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Réponse 25 / 32
kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention   14 671
 
It is a known issue since the last update.
Look -->> HERE <<--

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Human beings are at their best when things are at their worst.
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b2oba97 Posted messages 36 Status Membre
 
Hello

I tried the method with the device manager but I can't find High Definition Audio
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b2oba97 Posted messages 36 Status Membre
 
For the command prompt method, it doesn't work

here are the captures



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Réponse 26 / 32
billmaxime Posted messages 50509 Registration date   Status Contributeur Last intervention   6 145
 
re

Unfortunately, the list does not offer the ID number

If you click on the arrow for the drop-down menu, don’t you have the equipment identification number?


Did you see Kaneagle's message? >> https://forums.commentcamarche.net/forum/affich-35592796-pilote-son?page=2#49

@+

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the radiation level is higher at the employment office than at Chernobyl
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b2oba97 Posted messages 36 Status Membre
 
Here is the list
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Réponse 27 / 32
billmaxime Posted messages 50509 Registration date   Status Contributeur Last intervention   6 145
 
re

ok, and for Kaneagle's message?

@+

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the radiation level is higher at the employment office than in Chernobyl
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b2oba97 Posted messages 36 Status Membre
 
It didn't work :(
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Réponse 28 / 32
billmaxime Posted messages 50509 Registration date   Status Contributeur Last intervention   6 145
 
re

personally, I have no more ideas

@+

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the radiation level is higher at the employment office than at Chernobyl
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b2oba97 Posted messages 36 Status Membre
 
Ok, thank you anyway for your help :)
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Réponse 29 / 32
billmaxime Posted messages 50509 Registration date   Status Contributeur Last intervention   6 145
 
re

no problem for the help, still wait for Kaneagle to come back on the topic

@+

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the radiation level is higher at the unemployment office than in Chernobyl
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Réponse 30 / 32
kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention   14 671
 
Go to Windows Update and search for updates.

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Human beings are at their best when things are at their worst.
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b2oba97 Posted messages 36 Status Membre
 
Hi, last update done

no changes, no sound :(
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Réponse 31 / 32
kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention   14 671
 
I suggest you reinstall Windows.

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Human beings are at their best when things are at their worst.
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Réponse 32 / 32
Imad
 
I encountered the same problem with the same model; you need to find the correct driver for the Intel x5 Z8500 series chipset...
Link: https://fichiers.touslesdrivers.com/47942/SC_CHT_Win8.1_x64_Drivers_01282016.zip
And there you go, after restarting, the sound came back.
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