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  1. kaneagle Posted messages 86288 Registration date   Status Moderator Last intervention   14 683
     
    Give the identification numbers of the 2 unknown devices.

    --
    Human beings are at their best when things are at their worst.
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    1. b2oba97 Posted messages 36 Status Member
       
      Here are the numbers
      For the 1 devices:

      ACPI\VEN_8086&DEV_22A8
      ACPI\808622A8
      • 808622A8


      2 Devices

      I couldn't find the identification number, but I'm giving you the access path to the device instance

      ROOT\MEDIA\0000
      0
  2. kaneagle Posted messages 86288 Registration date   Status Moderator Last intervention   14 683
     
    For the ACPI, try this driver again --> Audio

    Right-click on --> 20811144....cab
    Select --> 7Zip
    Choose --> extract to "20811144....\"

    Go to Device Manager
    Right-click on the ACPI.... device
    Update driver
    Browse my computer ......
    Browse
    Select the folder of the unzipped driver --> 20811144....
    OK, next
    Restart.

    ----------------------------------------------------------------------------------

    Then, go to Windows Update and do the updates.

    --
    Human beings are at their best when things are at their worst.
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    1. b2oba97 Posted messages 36 Status Member
       
      Hello

      I followed your tutorial but it didn't work

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  3. b2oba97 Posted messages 36 Status Member
     
    still no sound :(
    0
  4. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    hi

    I followed your tutorial but it didn't work

    did you do the updates via Windows Update after installing the driver?

    you still have 1 alert in the device manager, provide the identifier of the unknown device

    https://www.commentcamarche.net/faq/35597-trouver-le-numero-d-identification-d-un-peripherique

    the 1st line is enough, post it via copy/paste in your reply


    @+

    --
    the radiation level is higher at the employment center than in Chernobyl
    0
    1. b2oba97 Posted messages 36 Status Member
       
      Hello
      Unfortunately, the list does not suggest the ID number

      0
  6. kaneagle Posted messages 86288 Registration date   Status Moderator Last intervention   14 683
     
    It is a known issue since the last update.
    Look -->> HERE <<--

    --
    Human beings are at their best when things are at their worst.
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    1. b2oba97 Posted messages 36 Status Member
       
      Hello

      I tried the method with the device manager but I can't find High Definition Audio
      0
    2. b2oba97 Posted messages 36 Status Member
       
      For the command prompt method, it doesn't work

      here are the captures



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  7. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    re

    Unfortunately, the list does not offer the ID number

    If you click on the arrow for the drop-down menu, don’t you have the equipment identification number?


    Did you see Kaneagle's message? >> https://forums.commentcamarche.net/forum/affich-35592796-pilote-son?page=2#49

    @+

    --
    the radiation level is higher at the employment office than at Chernobyl
    0
    1. b2oba97 Posted messages 36 Status Member
       
      Here is the list
      0
  8. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    re

    ok, and for Kaneagle's message?

    @+

    --
    the radiation level is higher at the employment office than in Chernobyl
    0
    1. b2oba97 Posted messages 36 Status Member
       
      It didn't work :(
      0
  9. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    re

    personally, I have no more ideas

    @+

    --
    the radiation level is higher at the employment office than at Chernobyl
    0
    1. b2oba97 Posted messages 36 Status Member
       
      Ok, thank you anyway for your help :)
      0
  10. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    re

    no problem for the help, still wait for Kaneagle to come back on the topic

    @+

    --
    the radiation level is higher at the unemployment office than in Chernobyl
    0
  11. kaneagle Posted messages 86288 Registration date   Status Moderator Last intervention   14 683
     
    Go to Windows Update and search for updates.

    --
    Human beings are at their best when things are at their worst.
    0
    1. b2oba97 Posted messages 36 Status Member
       
      Hi, last update done

      no changes, no sound :(
      0
  12. kaneagle Posted messages 86288 Registration date   Status Moderator Last intervention   14 683
     
    I suggest you reinstall Windows.

    --
    Human beings are at their best when things are at their worst.
    0
  13. Imad
     
    I encountered the same problem with the same model; you need to find the correct driver for the Intel x5 Z8500 series chipset...
    Link: https://fichiers.touslesdrivers.com/47942/SC_CHT_Win8.1_x64_Drivers_01282016.zip
    And there you go, after restarting, the sound came back.
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