View original (French)

How to resolve an IPTV connection issue?

Solved/Closed
Micka -  
 bidule... -
Hello,
I'm reaching out for help regarding an IPTV connection issue.

The tests work perfectly outside on 4G network or with other Wi-Fi connections, but at home on Wi-Fi, the connection fails. I assume the problem comes from my
Wi-Fi connection (fiber 100 mega), and I'm completely at a loss, so can someone please help me?

Thank you

MJ

Configuration: iPhone / Safari 11.0

3 answers

  1. Micka
     
    Hi,

    I finally solved the problem, I called my operator (in my case POST Luxembourg) and you need to ask them to open the public port of the router, it’s a service that costs 2 euros, they did it over the phone in 2 seconds and everything has been working since then :)
    180
    1. brupala Posted messages 111129 Registration date   Status Member Last intervention   14 439
       
      Hi,
      I doubt it's just a port, but probably a firewall rule; net neutrality is clearly not a thing in Luxembourg yet :-(
      1
    2. Tich
       
      Please, I did the same thing at Luxembourg Post too! What should I do now, please? Do I need to make adjustments? Or does it happen automatically?
      1
      1. brupala Posted messages 111129 Registration date   Status Member Last intervention   14 439 > Tich
         
        Hi,
        he wrote: I called my operator
        Is there something you don't understand in that?
        -4