No phone line to connect my Freebox
Paul59000
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brupala Posted messages 111943 Registration date Status Membre Last intervention -
brupala Posted messages 111943 Registration date Status Membre Last intervention -
Hello,
I just received my Freebox, but when I went to plug it in, I realized that there is no necessary socket in my apartment. I have neither a standard phone socket nor an RJ45. Instead, I have an ETC socket (or coaxial, I haven't figured out what it's really called yet) consisting of a wall socket with two screw sockets coming out of it. For your information, the previous tenant was with SFR.
However, when I called Orange to arrange for a socket to be installed, they told me that it wasn't their responsibility and insisted that I need to call Free so they can send a technician from Orange (who knows why), and when I call Free, they tell me to first get a line opened because without a phone socket, they can't do anything. In short, no one seems to want to help me, and I'm a bit lost on what to do next. Would it be possible to replace the socket I currently have with a phone or RJ45 socket by rewiring the cables inside the box?
Thank you in advance for your responses.
Paul
I just received my Freebox, but when I went to plug it in, I realized that there is no necessary socket in my apartment. I have neither a standard phone socket nor an RJ45. Instead, I have an ETC socket (or coaxial, I haven't figured out what it's really called yet) consisting of a wall socket with two screw sockets coming out of it. For your information, the previous tenant was with SFR.
However, when I called Orange to arrange for a socket to be installed, they told me that it wasn't their responsibility and insisted that I need to call Free so they can send a technician from Orange (who knows why), and when I call Free, they tell me to first get a line opened because without a phone socket, they can't do anything. In short, no one seems to want to help me, and I'm a bit lost on what to do next. Would it be possible to replace the socket I currently have with a phone or RJ45 socket by rewiring the cables inside the box?
Thank you in advance for your responses.
Paul
2 réponses
Hi,
if you have type F outlets, it's for cable or satellite, not a phone line.
To subscribe to Free, you must have provided a phone number; how did you find it?
Are you not eligible for fiber?
--
and ... There you go!
if you have type F outlets, it's for cable or satellite, not a phone line.
To subscribe to Free, you must have provided a phone number; how did you find it?
Are you not eligible for fiber?
--
and ... There you go!
for your information, VDSL is better than ADSL.
Try to check with the landlord if he has any information regarding the phone line.
I think Free doesn't verify anything at the time of the offer.
Do you have a line number or not?