Access problem for service selection
Hodor33210
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Member
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brupala Posted messages 111155 Registration date Status Member Last intervention -
brupala Posted messages 111155 Registration date Status Member Last intervention -
Hello,
I have a Gigaset R650H pro
I make calls that sometimes redirect me to a voicemail with options (for the accounting department, press 3 for example)
However, I don't know how to do that. When I press 3, it doesn't work.
How can I enter numbers so that they are recognized?
Thank you very much!
I have a Gigaset R650H pro
I make calls that sometimes redirect me to a voicemail with options (for the accounting department, press 3 for example)
However, I don't know how to do that. When I press 3, it doesn't work.
How can I enter numbers so that they are recognized?
Thank you very much!
3 answers
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Hello
Thank you for your response.
It's not a button issue but rather an access problem to services.
For example, I dial a number
0 (to exit) 0556627128
on my phone screen appears 0556627128>E
A voice message says: to reach the secretariat, press 1, to reach the town hall press 2, to reach the accounting department press 3.
If I want to choose a service to contact, it doesn't work. For example, if I press 3, nothing happens.
Thank you for your help. -
Hi,
possibly check if there is a setting to disable numbering during the communication, it sometimes existed on certain phones and it is of course incompatible with those crappy IVR.
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and... There you go! -
Hello,
No special manipulation is needed...
If the phone system you are calling tells you to press 3, you press 3, nothing else...
But wait for the system to prompt you to do so.
--Very difficult to catch a black cat in a dark room.
Especially when it's not there...-
Thank you for your response.
Unfortunately, it does not work. I cannot reach any service that asks me to choose on a switchboard.
It's as if it's waiting for an action. I press 3 and.... for example, the number 0556626262>E appears on my screen.
I am told "to reach Mr. X press 3"
I press 3 directly and nothing happens.
I have tried with several numbers, it's always the same problem. When I need to add a number to reach a service, it doesn't work.- The E being one of the three underlying letters on the key 3 (DEF)
Are you sure you didn’t press anywhere else before you acted on key 3 (the E is obtained in text area by pressing 3 twice in succession)?
Contrary to what I said before, although I doubt it, also try composing the number by adding the 3 or another key directly at the moment of dialing the number.
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