Stop Code 0xc00021a After Reset
Alpaka
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Malekal_morte- Posted messages 178136 Registration date Status Moderator, Security Contributor Last intervention -
Malekal_morte- Posted messages 178136 Registration date Status Moderator, Security Contributor Last intervention -
I'm sorry to hear that you're experiencing issues with your Asus ROG laptop after resetting it. It seems like you're stuck in a boot loop with a stop code. Here are a few troubleshooting steps that might help you resolve the problem:
1. **Safe Mode**: Try booting into Safe Mode. You can do this by continuously pressing the F8 key while your computer is booting up. From there, select Safe Mode and see if you can access your system.
2. **Startup Repair**: If you can't access Safe Mode, you can attempt a startup repair. Boot your laptop and as soon as you see the Windows logo, force shutdown your laptop by holding the power button. Do this a few times until you see the recovery screen, then select "Troubleshoot" > "Advanced options" > "Startup Repair."
3. **System Restore**: If the startup repair doesn't work, you can try a system restore. Follow the same steps to access the recovery options and select "System Restore" to roll back to a previous working state.
4. **Reset PC**: If all else fails, you may need to reset your PC again. Go to "Troubleshoot" > "Reset this PC." You will be given options to keep your files or remove everything.
5. **Check Hardware**: If you're still having issues after trying the above options, there may be a hardware problem. Check for loose connections, or consider contacting Asus support for further assistance.
I hope one of these solutions works for you!
1. **Safe Mode**: Try booting into Safe Mode. You can do this by continuously pressing the F8 key while your computer is booting up. From there, select Safe Mode and see if you can access your system.
2. **Startup Repair**: If you can't access Safe Mode, you can attempt a startup repair. Boot your laptop and as soon as you see the Windows logo, force shutdown your laptop by holding the power button. Do this a few times until you see the recovery screen, then select "Troubleshoot" > "Advanced options" > "Startup Repair."
3. **System Restore**: If the startup repair doesn't work, you can try a system restore. Follow the same steps to access the recovery options and select "System Restore" to roll back to a previous working state.
4. **Reset PC**: If all else fails, you may need to reset your PC again. Go to "Troubleshoot" > "Reset this PC." You will be given options to keep your files or remove everything.
5. **Check Hardware**: If you're still having issues after trying the above options, there may be a hardware problem. Check for loose connections, or consider contacting Asus support for further assistance.
I hope one of these solutions works for you!
2 answers
Good evening,
Reinstall Windows 10 from an installation media.
Reinstall Windows 10 without formatting:
Follow this guide that explains how to install Windows 10: how to install Windows 10.
All the steps are provided from A to Z, with tips at the end to secure Windows 10.
The steps are roughly:
If the USB drive doesn't work, try making another one with Rufus: how to download Rufus - check this tutorial for details: how to create a Windows installation USB drive
Above all, do not format.
Your user data will be copied to the Windows.old folder.
Once Windows is installed, I advise you to follow these tips to properly configure and use Windows: Tips after reinstalling Windows.
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Please press a key to continue the disinfection...
Reinstall Windows 10 from an installation media.
Reinstall Windows 10 without formatting:
Follow this guide that explains how to install Windows 10: how to install Windows 10.
All the steps are provided from A to Z, with tips at the end to secure Windows 10.
The steps are roughly:
- Download the Windows 10 installation ISO: https://www.microsoft.com/fr-fr/software-download/windows10 (other download methods: https://www.malekal.com/telecharger-iso-windows/).
- Create the installation media with Media Creation Tool
- Boot from it by changing the boot sequence and specify the USB drive or the DVD: How to boot a computer from USB drive
If the USB drive doesn't work, try making another one with Rufus: how to download Rufus - check this tutorial for details: how to create a Windows installation USB drive
- Let it guide you to install Windows 10.
- Choose custom (not upgrade)
- During the partition phase, select the main partition and click next.
- The installer will tell you that Windows is already present and offer to move it.
- Follow the Windows installation procedure using the tutorial above.
Above all, do not format.
Your user data will be copied to the Windows.old folder.
Once Windows is installed, I advise you to follow these tips to properly configure and use Windows: Tips after reinstalling Windows.
--
Please press a key to continue the disinfection...