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User profile issue after reset

Maxime -  
 Pinpinnou -

Hello, I want to sell my computer and I therefore performed a full reset of it. Following that, the logical next step which should have happened, namely restarting my computer by reinstalling Windows, connecting to my profile, etc., like a first startup, I found myself in front of my lock screen with my profile, asking for my password. After entering my password, an error message appears saying "The user profile service failed the logon. User profile cannot be loaded." I have looked for solutions on certain forums to resolve my issue, but so far nothing works. I try to start in safe mode, but the screen gets stuck on "Welcome" after entering my password.

Can you help me, please?

13 réponses

Réponse 1 / 13
Lucie
 

Hello, I have exactly the same problem.. have you found a solution? Thank you for your help..
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Réponse 2 / 13
blackmefias_3350 Posted messages 711 Registration date   Status Membre Last intervention   68
 

Good evening, have you tried any of the ways to reset your Windows?

How to reset or restore Windows 10 - malekal.com
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Réponse 3 / 13
Maxime
 

Yes, I reset it directly on my desktop the first time, and I tried again a second and third time since from the Windows settings at startup, none of them worked, much to my regret.
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Réponse 4 / 13
blackmefias_3350 Posted messages 711 Registration date   Status Membre Last intervention   68
 

I found this, I'm not sure if it's what you were looking for.

Delete Microsoft Account from Windows 10 - Microsoft Community
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Réponse 5 / 13
Maxime
 

I cannot access your link
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Réponse 6 / 13
blackmefias_3350 Posted messages 711 Registration date   Status Membre Last intervention   68
 

it's the same link

https://login.microsoftonline.com/common/oauth2/v2.0/authorize?client_id=a81d90ac-aa75-4cf8-b14c-58bf348528fe&redirect_uri=https%3A%2F%2Fanswers.microsoft.com&response_type=code%20id_token&scope=openid%20profile&state=OpenIdConnect.AuthenticationProperties%3DLeFLV4hWRZIfGvT0xtuBV8fLhjNpJKsvBs3l4uCPCtF8YdJ8qhoQsgFNqiT27kcIDM_pQBOfYs9aQIdGM_K0Y0MndJzWIKlOY1Rt41dVmde3xe08274Ocn9Cx_FHqHkD0lkudwf9UnC_hXRDKxMh0zWtrJov6B6fFSWTUJHWcpnnNJJgmTxCyL2Z_Ezx4Bg_2hZosz2ejSEcicWkgHWvLCz2lNxuv7ZEfCAD5fPEGfmKr9Z5zSESH1tqGgd1f_Y_5YP7ZQJ0EmJROSLEnTgeM0pUCE3E6puWRr7J5tThuGvFrsi0-YxCTnDdg3PSdlgMlTfBvpztTVj_F_bgx-fycg&response_mode=form_post&nonce=637953237502820936.ZDk3MTJlZWQtNmJkZS00ZjJhLTk4NjctYTIwMjk4OGM5MTMwZDRhMjJhZGUtODYxNi00ZmE4LTlhYjItZTQ5MDUwNDM2MWU2&prompt=none&x-client-SKU=ID_NET472&x-client-ver=6.17.0.0
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Réponse 7 / 13
Maxime
 

I need Microsoft 365 to access it, neither of them works
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blackmefias_3350 Posted messages 711 Registration date   Status Membre Last intervention   68
 

copy/paste.

I used the forum options for the links, see the "chain" in the comments menu.

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Maxime > blackmefias_3350 Posted messages 711 Registration date   Status Membre Last intervention  
 

I encounter the same problem when copying the link; the link directs me to Microsoft support and tells me that I am invited to use Microsoft 365.

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Maxime > Maxime
 

Can you screen the content of the link and send it here?

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Réponse 8 / 13
blackmefias_3350 Posted messages 711 Registration date   Status Membre Last intervention   68
 

Microsoft Community
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Réponse 9 / 13
blackmefias_3350 Posted messages 711 Registration date   Status Membre Last intervention   68
 

on the Microsoft store at the bottom of the page, you have your account profile

you will be able to see your devices and you can schedule a repair
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Maxime
 

Excuse me, but I don't see the usefulness of your link? It redirects me to an article or to the homepage corresponding to your screenshot. I tried to search for the article "Delete Microsoft account from Windows 10" but the content isn't very useful since my safe mode isn't working, at least I still haven't found a way to make it work and access it.

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Réponse 10 / 13
blackmefias_3350 Posted messages 711 Registration date   Status Membre Last intervention   68
 

In the search area, type Microsoft account

you will find quite a few articles like this one

You can't sign in to your Microsoft account
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Réponse 11 / 13
seb77150 Posted messages 6285 Registration date   Status Membre Last intervention   500
 

Hi, you’re overthinking it, just reinstall Windows from a USB drive and it will work on the first try
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Maxime
 

Given that I don't have access to much, how should I proceed?

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seb77150 Posted messages 6285 Registration date   Status Membre Last intervention   500 > Maxime
 

Do you have another computer available?

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Maxime > seb77150 Posted messages 6285 Registration date   Status Membre Last intervention  
 

I'm encountering a problem while reinstalling Windows from my USB drive, attached photo. All the locations show an error.

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seb77150 Posted messages 6285 Registration date   Status Membre Last intervention   500 > Maxime
 

Delete all partitions, then select the disk on which you want to install Windows and click Next.

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Maxime > seb77150 Posted messages 6285 Registration date   Status Membre Last intervention  
 

New problem

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Réponse 12 / 13
blackmefias_3350 Posted messages 711 Registration date   Status Membre Last intervention   68
 

Hello,

Since you deleted the partition, all your files, folders, and programs have also been deleted.

However, there is no need to create an account; the future user will have to create an account or use the account they already have.
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Réponse 13 / 13
Pinpinnou
 

I have the same problem but no key to reinstall Windows. However, I have another PC. Any solution? Thanks in advance.
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