Network Card Uninstalled on Windows 10

Solved
OupsLaBoulette Posted messages 11 Registration date   Status Member Last intervention   -  
ReATo Posted messages 621 Status Member -
Hello,

Following a Windows 10 update, I found myself without a network card. After several bugs where the Wi-Fi either kept dropping or wasn't detected at all, I decided to reset my PC. I should mention that disabling and re-enabling the driver didn't help at all.
To my surprise, after restarting, there was still no network card.

When I go to the Intel website and try to re-download, I get the following message:

Unable to install drivers. No Intel network connections are installed on the computer.

My network card is a Realtek, but I can't find the right card to reinstall on their site.

Can someone help me?

Thank you

Configuration: Windows / Chrome 65.0.3325.181

4 answers

ReATo Posted messages 621 Status Member 367
 
Hello,

You can try downloading driverscloud on another PC (available here: https://www.driverscloud.com). Then, install driverscloud on the relevant PC and check "Detect offline." After that, take the report file and upload it to https://www.driverscloud.com/fr/demarrer. Finally, go to "My drivers," download the appropriate driver for the network card, and install it on the relevant PC. After that, restart the PC, and the issue should be resolved.

Let me know if that’s not the case.
Best regards

► IT Help ◄ / PC Repairs / Multimedia
Free assistance for various issues that one may encounter with a PC ;) . • Flexible hours •
7
OupsLaBoulette Posted messages 11 Registration date   Status Member Last intervention   8
 
Hello,

Knowing that I have internet access with the malfunctioning PC via Ethernet cable, can I perform this operation through this PC?
1
Papounet17000 Posted messages 26460 Registration date   Status Member Last intervention   9 895 > OupsLaBoulette Posted messages 11 Registration date   Status Member Last intervention  
 
It's recommended, yes.
0