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Question

Hello, When I reinstall MAC OSX El Capitan 10.11 it asks me to enter my Apple ID. I entered my email address and password as normal, but I get this error: this item is temporarily unavailable, please try again later.  I've been searching on all the websites and forums for a week and I haven't found a solution. Do you have any solutions, please???????????

_Ritchi_ · Accepted Answer

MrChinwi,  In case you need it, here's a little reminder on how to find a link to another webpage. To allow readers to go directly to another webpage, a website developer uses a hyperlink. By clicking on it, a new page opens. A hyperlink is often indicated by: - either an icon - or a button - or text in blue  Click on the link that Dédé or I gave you, namely this one: https://support.apple.com/fr-fr/HT211683 (did you notice the blue color of this hyperlink?)  On the Apple page that opens, you will see images of Apple computers, text in black but also lots of words in blue (in other words: hyperlinks)  If you scroll down a bit on this Apple page, you should see the big title "Download El Capitan from the App Store" with, just below, this explanation in which I have bolded what concerns you:  " If your Mac does not support High Sierra, or if you are using Snow Leopard or Lion and want to upgrade to High Sierra, follow these steps:  1- Click on the following link to open the El Capitan page in the App Store: Get OS X El Capitan.  2- Click on the Download button on the El Capitan page. If your Mac is compatible with El Capitan, a file named Installer OS X El Capitan will be downloaded into your Applications folder.  3- Once the download is complete, the file will open automatically. Click Continue and follow the instructions displayed on the screen.  Happy downloading,  Ritchi

dede74000 · Answer

Good evening,  The Apple ID has nothing to do with your address and password (which) unless you have an Apple account, and then it's the email address and password of that account created at the time of its creation. If you could explain in detail what you want to do exactly and how you are going about it, we could better understand your problem. So these are the credentials you need after accessing the App Store (Apple menu/App Store) If you just want to reinstall your current OS, after booting into the recovery partition (hold down cmd and R keys while starting) and in the utilities window that opens, clicking on "Reinstall OS X" gives you this option.  -- When it's urgent, it's already too late (Talleyrand) When everything has failed, read the manual ;)

_Ritchi_ · Answer

Hello,  In addition to Dede's message, I have the following questions for you. Which version of Mac OS X is currently on the Mac where you want to install El Capitan? Is this the first time you are installing El Capitan on this Mac? Is this the first time you are downloading El Capitan from the Apple site (HERE)?  Ritchi

_Ritchi_ · Answer

Hello  I suggest you try this: This article is temporarily unavailable  Ritchi

_Ritchi_ · Answer

Hello,  I didn't install it the first time because I bought this MacBook from someone: Here's the explanation for your problem: El Capitan is associated with the previous owner!!  You need to go to this Apple site and request to obtain OS X 10.11 El Capitan. It will then be associated with your Apple ID. Once downloaded, I recommend putting El Capitan on a USB stick: that way, next time you won't have to download it to reinstall El Capitan. Here's how to do it: Create a USB OS X 10.11  Ritchi

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