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Scam?

Lastreetzer -  
piquesous Posted messages 15734 Registration date   Status Contributor Last intervention   -
Hello, I just saw on my statement that I have been charged 7 times by "Orange fac ipay" for several large amounts, including one of €350, even though I have no account with Orange. Can you help me?
P.S.: For the curious, I have been debited €554.

2 answers

  1.
    brupala Posted messages 111146 Registration date   Status Member Last intervention   14 448
     
    Hi,
    are these payments by card or direct debits?
    First, contact the bank; if they are card payments, they are responsible.

    --
    and ... There you go!
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    1. Lastreetzer
       
      It says "Orange CB fac iPay".
      0
      1. brupala Posted messages 111146 Registration date   Status Member Last intervention   14 448 > Lastreetzer
         
        So, it's by card, check with the bank how they justify...
        1
  2. bendrop Posted messages 12660 Registration date   Status Contributor Last intervention   8 527
     
    Good evening,

    Go to your bank urgently, block your card and change it, then request a refund for the amounts debited.
    Here is a template letter for the refund http://droit-finances.commentcamarche.com/faq/3213-modele-de-lettre-carte-bancaire-debits-frauduleux

    Best regards.
    1
    1. deClem Posted messages 3 Status Member
       
      Isn't the problem with Orange? - I have no trust left in this company. After leaving their subscription to move to a more serious provider, here I am a year later with Orange starting to send me bills again.... and when I went to their office to complain, there were plenty of other people who had come to cancel or terminate their contracts as well.... And the employee was not nice at all.
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      1. brupala Posted messages 111146 Registration date   Status Member Last intervention   14 448 > deClem Posted messages 3 Status Member
         
        If you have received invoices that you haven't paid, your banker might laugh in your face; you should be honest instead of trying to play innocent.
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    2. piquesous Posted messages 15734 Registration date   Status Contributor Last intervention   6 123
       
      Yes, to say that Orange are crooks makes me almost laugh.
      Because you find the same stories with Free, SFR, Bouygues, etc.......
      You just have to look at the various topics already opened on the forum.
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