Hello, I notice that many emails sent to me are arriving with a significant delay: often more than 3 hours. The email headers show that several servers at laposte.net are holding them for several hours before delivering them. This problem has appeared for over a week. Who else has noticed this? The same issue with another @laposte.net account. Thank you.

[Grouped subject] Emails arriving, lots of delays : CCM

Réponse 1 / 166

casram24 Posted messages 19 Status Membre 42

Hello,
On the website aide.laposte.net, I just discovered the following "block";
"Alert: delay in the reception of your emails
We inform Laposte.net messaging users that messages intended for their inbox are likely to be delivered with some delay.
Our technical teams are working to resolve this issue as soon as possible.
We apologize for any inconvenience caused.
The Laposte.net team "
AS SOON AS POSSIBLE !!!!! The problem has been ongoing for over 3 months..........
And, to top it off, this morning I received a response from "Customer Service," sent yesterday Tuesday at 2:40 PM and received this morning around 9 AM, informing me that the problem was resolved !!!!
It's all a big joke !!!!

Xileh Posted messages 19446 Registration date Status Modérateur Last intervention 6 568

Thanks for the info....

That's already something.... in the sense that they admit there is a problem....

Now, we just have to see if this will lead to any action.... or not and within what timeframe!

To be continued then!..........

P.S: to have a little smile, La Poste's communication makes me think of an apartment for sale that I saw on a website, where it said.... "very bright apartment" and all the photos were..... with the shutters closed!.... :-))

Mag

Thank you for this information because I didn't understand where it was coming from... Over 6 hours of delay in receiving it, and that's the best case!! Because I'm still waiting for the email from a contact who sent it to me last night around 8 PM and still nothing... So no problem resolution, we agree.

Réponse 2 / 166

john013 Posted messages 13 Status Membre 3

You can contact them here: https://aide.laposte.net/webmail-version?solution=form the form indicates at the end that it didn't work but in fact it has been processed because I got the response mentioned above.

We can send our feedback on their service here:
https://twitter.com/lisalaposte
https://www.facebook.com/laposte
It might make them react if their image takes a hit...

Réponse 3 / 166

jordane45 Posted messages 30426 Registration date Status Modérateur Last intervention 4 830

Hello,

I'm going to troll a little bit... but... mail arriving late with the post... it would be the opposite that would be surprising...

--
Best regards,
Jordane

Réponse 4 / 166

jbf69

Hello everyone!

laposte.net announces on its website that disruptions will continue in April, with the hope of a return "to normal" in May, without any further explanation of the cause of the malfunctions. laposte.net certifies that there are no lost emails: I personally have no evidence of any permanent loss.

zocelyne Posted messages 1 Status Membre

""Hope for a return to normal in May"! Haha! What year? It smells like mastery!!!
But more seriously, I've had delays of up to 3 days lately!
However, I have nothing to suggest that certain messages might have been lost... but I find a lot more messages than before in my spam folder with that famous DKIM prefix!!!

Pierre

Thank you for the information. A little pointer would have left no doubt about this information. Here it is:
https://www.laposte.net/accueil

Réponse 5 / 166

Maninho75 Posted messages 2 Status Membre 2

same here, for 8 days now and it's very annoying
I also got a response from laposte.net, but even more vague...
I've never experienced such issues in 15 years of use...

Réponse 6 / 166

Flo

Is the reason a server migration?

Réponse 7 / 166

Xileh Posted messages 19446 Registration date Status Modérateur Last intervention 6 568

Hello,

As a poste.net user, I haven't noticed the problem (which doesn't mean it doesn't exist...)

Since only some people seem to be affected, the best thing to do is definitely for each of us to report it on their site, so they can more easily identify the common points among the affected individuals...

However, even though I regularly use this email service, it is indeed unfortunate that there are no responses when a problem arises... communication doesn't seem to be their "thing"....

See you later

--
My mission is to kill time and hers is to kill me in turn.
We are completely at ease among assassins (E.Cioran)

Réponse 8 / 166

casram24 Posted messages 19 Status Membre 42

Hello,

For several weeks now, I've been having the same issue, but only on my Samsung/Android tablet.
Emails sent from all providers' domains arrive with a delay of between 5 and 10 hours.
I reported this issue to Laposte several days ago, who acknowledged receipt with an automated response but hasn't provided any follow-up.
I have the impression that only robots are handling the problems, but there are no "humans" to address them.
The only solution in my opinion: change domain and forget Laposte.

Réponse 9 / 166

Lili38

Hello
Since this morning, I've been experiencing connection issues with my email account as well as my husband's. There are no error messages, but it opens a window https://www.laposte.fr/particulier.
Then, after several attempts, the connection happens from time to time... and I also receive error messages once connected:
A network error has occurred
method: ModifyPropertiesRequest
msg: A network error has occurred
code: CSFE_SVC_ERROR
detail: HTTP response status 504
???
I use this email account every day, and it's this email address that I provide for paperwork with the administration and medical services.

Réponse 10 / 166

Anonymous user

Hello

I am in the process of updating my contact address with the various administrations where it is important.

This is because what La Poste says in its message: "No loss of messages is to be reported" is false. Indeed, as a test, I sent myself messages, and I received responses from some Postmasters stating that there was a failure to send after several attempts made over more than 3 or 4 days.

Some organizations will not investigate further in case of sending failures. The responses from the Postmasters, (if there are any), will be discarded, and the emails will therefore be genuinely lost. These could be important emails related to professional activity, attestations linked to tax declarations, since it is the season, or other important emails.

If La Poste announces such a long period of "disruptions" without giving the exact reasons, we can legitimately question the exact causes.

@+

--
Always indicate your system configuration completely - exact computer model, exact OS version.

Xileh Posted messages 19446 Registration date Status Modérateur Last intervention 6 568

Hi

It's clear that we can only advise Laposte users to (at least temporarily) change their contact addresses with all services (administration, bank, health, etc...) where the failure to receive emails can have serious consequences (loss of information, notifications, appointments, ...) and where it will be difficult to prove one's sincerity in the event of disputes that may arise...

Personally, I have made these changes... and I am also questioning the displayed ambiguity......

casram24 Posted messages 19 Status Membre 42

Hello,
But what technical incident (dating back to January) can justify such a long "repair"????
And indeed, my contacts also report receiving messages about mail delivery failures.
It's a disaster.....

Xileh Posted messages 19446 Registration date Status Modérateur Last intervention 6 568 > casram24 Posted messages 19 Status Membre

Hello

It's certain that one can wonder what justifies such a duration.... unless they want to sabotage this service.... The question arises!

At a minimum, the fact that correspondents receive a non-delivery message is in itself a (very, very, very....) slight improvement... In the sense that at least if they want to take it into account, that's information... the problem will be in cases where they don't take it into account, and this also applies to automated messages of the "no-reply" type

In short, at the risk of repeating ourselves.... changes are needed in all cases where the consequences may be potentially heavy!

Réponse 11 / 166

Lourine5 Posted messages 3 Registration date Status Membre Last intervention 1

laposte.net announces via a yellow banner that it is experiencing issues:

AND ABOVE ALL A RETURN TO NORMAL BY THE END OF APRIL !!!!! One month to resolve performance issues, but where do they buy their servers and how (in spare parts with a manual in Chinese dialect) or maybe they arrive by boat with paddles. Or perhaps they are located in a very remote area. lol

Lourine5 Posted messages 3 Registration date Status Membre Last intervention 1

It smells like either a big mastery or subcontracting at a very low price to make big bucks.

Lourine5 Posted messages 3 Registration date Status Membre Last intervention 1

While waiting for a hypothetical recovery, use another messaging service; otherwise, it will be a huge hassle to receive your emails on time.

popopo

Maybe they are working remotely and exchanging information by... email?

Réponse 12 / 166

Flo

Could a migration to a new server be the reason for this malfunction?

https://www.echosdunet.net/breve/90115-breve-perturbation-dans-reception-mails-a-lapostenet

Réponse 13 / 166

Anonymous user

Hello,

It's not just emails that screw up:

https://www.zdnet.fr/actualites/la-poste-un-bug-provoque-une-panne-nationale-avant-un-retour-a-la-normale-39866684.htm

https://www.ouest-france.fr/economie/entreprises/la-poste/bug-informatique-la-poste-panne-nationale-toutes-les-operations-au-guichet-bloquees-5684400

Xileh Posted messages 19446 Registration date Status Modérateur Last intervention 6 568

Hi,

They must have taken apart some servers on one side to put them on the other :-))

More seriously, I sent myself a test email this morning from Gmail (around 10:30 AM) and I received it... this afternoon....(which is a record for speed....) I replied to myself and that worked without delay... whereas this morning it was impossible to send from laposte.....

To be continued....................

Anonymous user

Hi,

They must have dismantled servers on one side to put them on the other :-))

They must have tried to put them back together ;-))

They are looking for help at Pôle Emploi....

Xileh Posted messages 19446 Registration date Status Modérateur Last intervention 6 568 > Anonymous user

are looking for help at Pôle Emploi....

Hmm.... hmm....

;-)

Anonymous user

Normal, Pole Emploi uses the services of La Poste :))

Xileh Posted messages 19446 Registration date Status Modérateur Last intervention 6 568 > Anonymous user

It’s reassuring :-))

Réponse 14 / 166

Anonymous user

See this article:

https://www.numerama.com/tech/343705-des-soucis-avec-les-mails-sur-laposte-net-cest-a-cause-de-la-mise-a-jour-des-serveurs.html

Xileh Posted messages 19446 Registration date Status Modérateur Last intervention 6 568

Hello

I just took a test and was pleasantly surprised to immediately receive the email I sent from Gmail to La Poste!

A sign of a return to normal, as announced?

Let's hope so.......

Anonymous user

Hi,

I just received an email from "no-reply@dgfip.finances.gouv.fr" saying that the site is open for tax declarations, on my laposte email, even though I replaced that address with another one over 4 days ago... so 4 days of delay... I'm not sure this is a return to normalcy, I think it's ± random...

Xileh Posted messages 19446 Registration date Status Modérateur Last intervention 6 568 > Anonymous user

Yes, I presume it will be "variable geometry"..... little by little, what has been accumulated (except for possible losses....) will arrive, and what is sent "now" would (maybe, like with my test) have a higher probability of arriving "normally"....

Moreover, I only did this test out of curiosity; I will not revisit my transfer decisions on other messaging apps until over time, if the problems are resolved sustainably.......

Réponse 15 / 166

Anonymous user

Hello,

Here is a screenshot of the latest message published by Laposte

On my side, I have changed all my important @laposte contact addresses...

@+

--
Always indicate your system configuration completely - exact model of computer, exact OS version.

Bam

Yeah, but all of this without any email for 4 days! When (and if!) the valves are going to reopen, we might have overflow!

xplom Posted messages 13834 Registration date Status Modérateur Last intervention 479

to vary the messages are strong
untouchable by moderation! can't reach me! lol

Xileh Posted messages 19446 Registration date Status Modérateur Last intervention 6 568

Hi

Their excuse about the tenfold increase in advertising emails seems hardly credible...

Personally, I had hardly any spam on this address (which I've used for about 10 years), so there hasn't been an increase in them in recent months.....

So either spammers have decided to target some of LaPoste's addresses... saturating some of the servers.... (it's concerning that the rejection measures weren't implemented more quickly...) or users have suddenly become completely reckless in sharing their address en masse.... (that doesn't really hold water either....)

In short, it seems like smoke and mirrors.... Anyway, personally, having also changed all my important contact addresses... it's now completely calm on this email account!

@+

Réponse 16 / 166

Anonymous user

Hello,

Like Xileh, personally, I think the excuse put forward by La Poste, the "overload" of ads (ten times more in recent months), is completely bogus.
I have also never had spam in my @laposte address. This is because I reserved this address for certain uses.
However, I have sometimes found perfectly valid emails, but they were held in the spam folder on the La Poste server itself, thus not delivered to my client application on my computer. This is due to excessive filtering done by La Poste. Quite ironic.
For this reason, I switched my account from POP to IMAP, so I no longer need to check my emails in webmail mode and can manage them from my email application.

See you later

--
Always indicate your system configuration completely - exact computer model, exact OS version.

Xileh Posted messages 19446 Registration date Status Modérateur Last intervention 6 568

Hi

Indeed, I have sometimes had valid emails (important ones that I was expecting) wrongly placed in spam....

However, I have only been using IMAP for retrieving mail with Thunderbird for a while now, both for Laposte and my ISP (Orange)

(I only check the other addresses through webmail, as I mainly use them for emails that I delete quite quickly - newsletters, notifications, etc... In short, no need to archive them on the PC)

Réponse 17 / 166

Xileh Posted messages 19446 Registration date Status Modérateur Last intervention 6 568

Hello

Indeed, it seems to be slow again (or still...)!

Since I'm hardly using it anymore, or at least for unimportant emails where speed and delivery assurance don't really matter to me, I hadn't done a recent check....

After reading Titus's post at 5:32 PM, I tried to send myself an email from Gmail right away.... it's now 8:13 PM and I'm still waiting for it..............

Fortunately, in their explanations, if they had said "back to normal by the end of April".... they also didn't specify..... which year! Otherwise, one could doubt their capability.......

@+

My mission is to kill time and his is to kill me in turn.
We are quite at ease among assassins (E.Cioran)

Xileh Posted messages 19446 Registration date Status Modérateur Last intervention 6 568

For your information, the test email I sent to myself yesterday at 5:35 PM was only delivered last night around 1:50 AM...

Anyway... the problem still persists...................

xplom Posted messages 13834 Registration date Status Modérateur Last intervention 479 > Xileh Posted messages 19446 Registration date Status Modérateur Last intervention

I'm going to test myself on this oubliette box too.

xplom Posted messages 13834 Registration date Status Modérateur Last intervention 479

1 minute countdown for information

Xileh Posted messages 19446 Registration date Status Modérateur Last intervention 6 568 > xplom Posted messages 13834 Registration date Status Modérateur Last intervention

It must be variable geometry ;-)

Anyway... very random......

Réponse 18 / 166

fabo37

I do not have the same response for a complaint dated 25/05:

We will do everything possible to provide you with a personalized response by
no later than 08/06/2018.

lol ...

a response but not a resolution of the problem

Réponse 19 / 166

Neige

Same,
On mine and my friend's.
It's also impossible to send them a message via their online form.
I've noticed this since Monday because I'm waiting for important messages. Maybe it's not that recent after all.

john013 Posted messages 13 Status Membre 3

I managed to contact them:

Case reference: CAS-310xxxxxxL4

Hello Mr. xxxxxxx ,

You have contacted the Customer Service of La Poste.net regarding the slowness issue you are experiencing with your email inbox xxxxxxxxx@laposte.net.

An action plan is underway to correct this situation.

I regret that I cannot specify the resolution time and invite you to be patient.

Sincerely,

Corinne, from the La Poste Online team.

jpc

Can you give me the number? It’s an endless hassle... waiting for emails that don’t arrive. There’s deception regarding the goods.

Réponse 20 / 166

CARO35

Hello,
I have noticed for at least two weeks that my emails have been arriving several hours late. And since the end of this morning, I can no longer connect to my mailbox at all. An error message is displayed: HTTP ERROR 502
Problem accessing ZCS upstream server. Cannot connect to the ZCS upstream server. Connection is refused.
Possible reasons:
upstream server is unreachable
upstream server is currently being upgraded
upstream server is down
Please contact your ZCS administrator to fix the problem.
Can someone help me?
Thank you.

Baptiste

Same here, it's very restrictive.

[Grouped subject] Emails arriving, lots of delays

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