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Unable to access a page (error message)

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Saitama -  
kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   -
Hello, I haven't been able to access a page for some time, and I get this error message:

"The page cannot be displayed because an internal server error has occurred."

However, everything works fine in private browsing; I don't see where this problem could come from.

The page: https://www.systemrequirementslab.com/cyri/requirements/grand-theft-auto-v/12455
https://www.systemrequirementslab.com/cyri/requirements/fifa-18/15759
https://www.systemrequirementslab.com/cyri/requirements/...........................................

7 answers

  1.
    kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    Hello,

    Uninstall Firefox and reinstall it properly:

    Windows key + R
    Type --> control panel and OK

    File Explorer Options or Folder Options
    View tab
    Check --> show hidden files, folders, and drives
    Apply and OK.

    Then, Programs and Features
    Uninstall Firefox (including the profile)
    Restart the PC.

    Go delete the mozilla folder in these 3 directories:
    Windows key + E
    --> C:\users\your username\AppData\Roaming
    --> C:\users\your username\AppData\Local
    --> C:\Program Files (x86) and/orPrograms

    Delete the Firefox shortcuts on the desktop.

    Reinstall the desired version:
    --> Firefox 64 bit
    --> Firefox 32 bit

    --
    Human beings are at their best when things are at their worst.
    1
    1. Saitama
       
      Hello, thank you very much, it's working again like before, but I still have a question: the saved passwords and favorites have disappeared, how can I find them?
      0
    2. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
       
      On the desk, do you have a folder -> Old Firefox data?
      0
    3. Saitama
       
      Yes
      0
  2. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    re

    so execute the manipulation that Kaneagle (whom I salute by the way) recommends in this message

    https://forums.commentcamarche.net/forum/affich-35118365-impossible-d-acceder-a-une-page-message-d-erreur#6

    @+

    --
    the radiation rate is higher at the employment office than in Chernobyl
    1
    1. Saitama
       
      thank you very much
      0
      1. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150 > Saitama
         
        You're welcome :)

        See you!
        0
  4. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    Go to the folder --> Old Firefox data
    Copy these 2 files --> key3.db and logins.json and the folder --> bookmarkbackups
    Go paste it into the Firefox profile:
    Windows key + E
    --> C:\users\your username\AppData\Roaming\mozilla\firefox\Profiles\xxxxdefault
    You will be prompted to replace, accept.

    --
    The human being is at its best when things are at their worst.
    1
    1. Saitama
       
      Thank you very much, everything is working perfectly now, have a good evening.
      0
    2. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
       
      You're welcome.
      Have a good evening.
      0
  7. e.t Posted messages 5626 Status Member 1 254
     
    Hello,
    assuming your profile might be corrupted? delete Firefox =>https://support.mozilla.org/en-US/kb/uninstall-firefox-windows<=
    and reinstall it ...
    best regards

    --
    "the one who asks a question is foolish for five minutes. the one who doesn't ask is foolish for life."
    0
    1. Saitama
       
      Hello, thank you for your reply. I uninstalled/repaired Firefox but nothing has changed; the same issue persists.
      0
  8. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    hi

    test with another browser and let us know how it goes

    PS: on my PC, with Pale Moon it works for all 3 links

    see you

    --
    the radiation level is higher at the employment office than in Chernobyl
    0
    1. Saitama
       
      Hi, it works with another browser without any problem.
      0