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You have requested a security code via text too many times.

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ji1234 Posted messages 1 Status Member -  
 Khalil -
Hello,

Since yesterday, I haven't had access to my Facebook account. I logged in using the browser on my new device (PC), but during the two-factor authentication, I am not receiving the SECURITY CODE, and when I click to send the code via text, I see the message "You have tried too many times. Please try again later."
        • This has been the case since yesterday, and I tried clearing the cache, cookies, and history, using other PCs, using private browsing, I have sent several requests to Facebook (they even asked for an identity document, which I provided (ID card)), I submitted a report to Facebook. No response, no possibility to log in despite having all the requested information.

So what is the solution?
        • Should I wait: if yes, for how long?
          Should I retry, bombard them with more requests and reports, ...?
          Heeeelp please!!
          Best regards.

          Configuration: Windows / Chrome 62.0.3202.94

2 answers

Answer 1 / 2
mamy arlette Posted messages 1127 Status Member 274
 
Good evening,

Hoping to be of help, here are some links

How to report a problem with Facebook
https://www.facebook.com/help/186570224871049?helpref=page_content

How can I get login codes to use if I don't have my phone
https://fr-fr.facebook.com/help/148104135383285?helpref=faq_content

Report a sign-in issue
https://www.facebook.com/help/contact/357439354283890

Form to fill out:

Attach a copy of the ID

Leave your first and last name visible and blur the rest

Response time: 1 to 3 months.

Report an issue with your account verification
https://www.facebook.com/help/contact/283958118330524

Have a good end of the evening ;)

--
Knowledge increases when shared! (Socrates)
6
patrin
 
Thank you for your advice, I was finally able to send messages to FB, let's see if I get a response ;-)
0
Erreur > patrin
 
Avez-vous réussi à vous reconnecter ?
0
mamy arlette Posted messages 1127 Status Member 274
 
Okay; have a nice day :)
0