Missing Files Windows 10 Solved

Question

Hello!
I need help very quickly :)
We wanted to transfer videos (from a tablet and then a camera) to a computer. After copying everything, we checked that all the videos were in the "Videos" folder and then turned off the computer. When we turned it back on, clicking on the "Videos" folder, everything had disappeared. Of course, we searched everywhere on the computer, but they don't seem to be there anymore. We then wanted to copy music from a phone to the computer, everything worked well, then the same adventure: the computer was turned off and then on again, and the music was gone.
We've been constantly searching since yesterday for a way to recover the videos that disappeared right after being transferred. We downloaded the Recuva software, but we haven't found anything. There's a significant issue: the computer is brand new, running Windows 10 since the beginning, and file history has never been activated... Thus, it is impossible to restore previous versions of the "Videos" folder or restore the system since we didn't create any restore points...

While searching through forums, I understood that it is a specialty of Windows 10 to "swallow" files as soon as the computer is shut down ;D? We really need help very very quickly because the videos (about thirty, filmed over several days in Spain) were meant to make a film that we need to present next Saturday... So we need to find the videos again, then edit everything... Thank you in advance!

Maïlys

Edawards · Accepted Answer

Re, Press Windows+R then explorer.exeGo to Options then to the View tabCheck Show hidden files, folders, and drivesUncheck Hide protected operating system files (recommended)  Try opening my computer, double-click on your hard drive, you will notice a field at the top right corner where you can type the name of the file to search for. For example: to search for all video files that have the AVI extension, you need to type an asterisk followed by a dot and then the file format extension you are looking for, like: .AVI.MPG.MKV.DIVX  If that still doesn't work, try performing a search with a data recovery tool to find deleted files:  Recuva PC Inspector File Recovery

jmarion3 · Answer

Hello;

We wanted to transfer videos (from a tablet and then a camera) to a computer. After copying and pasting everything, we checked that all the videos were in the "Videos" folder and then we turned off the computer.

Unless I'm mistaken, if you copied and pasted from an external device (tablet or camera), it means those videos should still be present on those devices???

--
Best regards

Aging well: It's prioritizing the time that remains over the time that passes

Ma&iuml;lys · Answer

Good point ;) But no, because we had offloaded those videos onto a computer to free up space on the other devices. We directly deleted the videos from the tablet and the camera once we saw that they had successfully been transferred to the computer... Without suspecting that they would then disappear... Thanks anyway!

jmarion3 · Answer

Hello;

Mistake not to make >> Check before and delete after but too late now!
Never heard that Windows 10 deleted folders or files after closing? If the copy/paste was done correctly and those videos were indeed there, in my opinion, they should still be there but maybe not in the right place???
If those videos were named or renamed, have you tried searching by their file names?
Also, take a look >> This link which offers recovery utilities (the first one seems good (subject to confirmation!))
If after "all that" there is still no recovery, personally I have no other solution but maybe someone knows the "miracle remedy"??

Catch you later... I wish you find everything back!

--
Best regards

Aging well: It's preferring the time that remains to the time that passes

Ma&iuml;lys · Answer

Thank you very much for the list of software! I tried everything, but I couldn't find the videos...
Indeed, we checked before deleting the videos from the other devices: Once the camera and the tablet were unplugged from the computer, we opened the folder, and the videos were there. But then we came home with the laptop, and when we turned the computer back on, everything had disappeared.
I attempted to search by the file names, but we hadn't renamed the videos and we don't really know their names, just a vague idea of numbers and uppercase letters :(
If you look here: http://forums.cnetfrance.fr/topic/1282505-documents-disparus-windows-10/ for example, but there are others who, after the update to Windows 10, saw their files disappear... The problem is that they can restore under Windows 7, as they were before, while our computer has always been on Windows 10...

I also have a question, I was wondering something: the file history has only been available since Windows 8, so how was it possible to recover folders before, on Windows 7 for example?

jmarion3 · Answer

Hello;

Unless I'm mistaken, the missing files or folders, even on Windows 10, are due to bad handling or power cuts during document creation, but once saved, I don’t see why and how it could delete only certain documents???

If I understood correctly, you are on Windows 10, and if I understand correctly, it does not automatically create restore points (either not configured, which is surprising for a new machine, or intentionally disabled) >> Have you really checked if there were any restore points via the control panel >> System >> System Protection on the left >> System Restore >> Check the "Choose a different restore point" box and see what is available just in case??

See you later

Best regards

Aging well: It's preferring the time that remains to the time that passes

Ma&iuml;lys · Answer

Yes, it is quite possible that it's a user error, but it is still strange that all the files we add (not just some!) disappear every time we restart the computer...
Yes, I had checked but I went back: there are three restore points, the first one I created yesterday (better late than never :D), the second one is also from yesterday and it says it was created automatically ("Automatic restore point" in Description and "System" in Type), the last one is from August 9, and it says "Windows Update" in Description and "Critical update" in Type, I believe it was also created automatically? But none of these points correspond to the time when the videos were in the folder; we uploaded them on 08/25/17 at 2:50 PM, they disappeared at 3:10 PM.

jmarion3 · Answer

Hello;  1-Yes, it is possible that it's a mistake, but it’s still strange that all the files we add (not just some!) disappear every time we restart the computer >> That’s really weird >> Never seen that personally >> If you copy/paste a document or something to your desktop, shut down your machine and restart, the document should be on the desktop, otherwise where do you expect it to go? And if this has been happening since the machine was new, it’s not possible in my opinion!  2- Regarding restore points, I think Windows 10 does them well, but there's a good chance that the space allocated for restore points is insufficient, which is why you have 2 or 3 available because the new ones overwrite the old ones if space is limited!  3- As for the main issue for you, which is recovering videos, I think that if you’ve tried several dedicated software and still nothing, it’s probably gone?? But there must be some scientific way since some people manage to recover them if those videos are really still on the hard drive but poorly saved or something, as written above, it's more than complicated in my opinion. However, someone on the forum might have a trick that I don’t know yet!  Talk soon  -- Sincerely To age well: It's to prefer the time that remains to the time that passes

Ma&iuml;lys · Answer

Alright, I'll wait for other answers, thank you very much anyway, even if we didn't find the videos, it's nice of you to have tried to help us!  See you!

Ma&iuml;lys · Answer

Okay, I understand then. But how come usually, on other computers, when you copy and paste files from another device, there's no need to save them one by one on the hard drive at all?

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