MRT is blocked by a "network administrator" Solved

Question

Hello everyone, sorry to bother you but I have a bit of an embarrassing problem, let me explain.  My computer is freezing and I plan to fix it by launching the Microsoft software that removes viruses called: Malicious Software Removal Tool (or MRT). However, when I launch it, whether as an administrator or simply, the software indicates that it is blocked by a so-called network administrator, even though I'm at home and I don't have one.  How can I unblock the software knowing that I am on Windows 10 Pro?

Malekal_morte- · Accepted Answer

Hi,  Uninstall Spybot, it's not useful. It's going to slow down Windows.  Slowdowns are not necessarily caused by viruses for diagnosing the computer:  Follow the FRST tutorial. ( take the time to read it carefully - everything is well explained ).  Download and run the FRST scan, 3 FRST reports will be generated:  FRST.txt  Shortcut.txt  Additionnal.txt  Send these 3 reports to the site https://pjjoint.malekal.com/ and in return provide the 3 pjjoint links that lead to the reports here in a new response so we can review them.    -- Please press any key to continue the disinfection...

GPUI · Answer

Hello,  when you have a Trojan horse, use dban for a good format https://dban.org/  it's better to reinstall everything, which is why you need to remember to make system backups on dd.  Personally, I hardly make any except for the Windows 10 updates that are backed up.  otherwise, do an online antivirus search but success is not guaranteed at 99%.

Malekal_morte- · Answer

Already no virus. The config is good, 8GB of RAM.  Daemon Tools apparently keeps crashing.  Uninstall Avast (Windows Defender will take over) Daemon Tools   Here is the correction to be made with FRST. You can use this explanatory note with screenshots.  Open Notepad: Press Windows + R, In the "Run" field, type notepad and OK. Copy/Paste the following into it:  CreateRestorePoint:CloseProcesses:HKLM Group Policy restriction on software: %systemroot%\system32\mrt.exe <====== WARNING  HKU\S-1-5-18\...\Run: [SpybotPostWindows10UpgradeReInstall] => C:\Program Files\Common Files\AV\Spybot - Search and Destroy\Test.exe [1011200 2015-07-28] (Safer-Networking Ltd.) C:\Program Files\Common Files\AV\Spybot - Search and Destroy HKLM-x32\...\Run: [Wondershare Helper Compact.exe] => C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe [2087264 2014-09-11] (Wondershare)  HKU\S-1-5-21-1697798657-1301135901-3964606376-1001\...\Run: [Akamai NetSession Interface] => C:\Users\jeanb\AppData\Local\Akamai
etsession_win.exe [4490200 2017-01-03] (Akamai Technologies, Inc.)  HKU\S-1-5-21-1697798657-1301135901-3964606376-1001\...\Run: [CCleaner Monitoring] => C:\Program Files\CCleaner\CCleaner64.exe [9532120 2017-04-11] (Piriform Ltd) Hosts:EmptyTemp:RemoveProxy:Reboot:  Once the text is pasted in Notepad, Go to the "File" menu then "Save As", On the left, select the Desktop, In the bottom field, file name type: fixlist.txt Click on "Save", this will create fixlist.txt on the Desktop.  Restart FRST and click the "Fix" button A restart may be necessary (not mandatory) A text file will appear, copy/paste the content here in a new message.  Restart the computer.   2°) Reset/Repair the web browsers affected by the issues:  Repair Mozilla Firefox (first paragraph)  Repair Google Chrome (only the first paragraph).  Reset and repair Internet Explorer   Please press any key to continue the disinfection...

MRT is blocked by a "network administrator"

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