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Driver issues

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floeau299 Posted messages 52 Status Membre -  
 floeau -
Hello,

I have an HP Pavilion g7 laptop. I can't turn on the WiFi with the F10 key, so there's no network...

I have installed the maximum number of drivers I could find: 4 remain:
in the Device Manager:
SM Bus Controller / Identification numbers:
PCI\VEN_8086&DEV_1E22&SUBSYS_1845103C&REV_04
PCI\VEN_8086&DEV_1E22&SUBSYS_1845103C
PCI\VEN_8086&DEV_1E22&CC_0C0500
PCI\VEN_8086&DEV_1E22&CC_0C0500

USB Bus Controller / identification numbers
PCI\VEN_8086&DEV_1E31&SUBSYS_1845103C&REV_04
PCI\VEN_8086&DEV_1E31&SUBSYS_1845103C
PCI\VEN_8086&DEV_1E31&CC_0C0330
PCI\VEN_8086&DEV_1E31&CC_0C03

Ethernet Controller / Identification numbers:
PCI\VEN_10EC&DEV_8136&SUBSYS_1845103C&REV05
PCI\VEN_10EC&DEV_8136&SUBSYS_1845103C
PCI\VEN_10EC&DEV_8136&CC_020000
PCI\VEN_10EC&DEV_8136&CC_020000

Unknown Device:
ACP\HPQ004

Thank you for your help,

20 réponses

Réponse 1 / 20
Papounet17000 Posted messages 26460 Registration date   Status Membre Last intervention   9 894
 
Hello,

Go to DriverCloud to run an analysis.

Install the agent and then start the analysis.
You should see this window when you click on the shortcut (blue cloud) after installing the agent:
Click on Detect, it will analyze your PC and give you the results in your browser by selecting the Drivers tab at the top of the window.



Of course, since you don't have internet, download the agent from another PC, and once transferred to the HP, perform an offline detection.
You will save the results in a file that you can transfer to the PC that has internet.
You just need to upload this file on the site.
It will detect the configuration of the HP and give you the appropriate drivers.
Then you just have to download and transfer them to the HP for installation.

You should get internet afterward.
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Réponse 2 / 20
floeau299 Posted messages 52 Status Membre
 
Thank you for your help, I indeed launched driverscloud but after starting the detection, the orange window as you mentioned does not appear.... I only have a file named configuration.mc that I can save and I cannot read the content... what should I do, thanks.
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Papounet17000 Posted messages 26460 Registration date   Status Membre Last intervention   9 894
 
It's the site that will read the content of the saved file once you have uploaded it to the site using the PC that has internet.
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floeau299 Posted messages 52 Status Membre > Papounet17000 Posted messages 26460 Registration date   Status Membre Last intervention  
 
Hello,

I managed to follow your instructions but I'm still missing 3 drivers and still no internet:
here are the identifiers:
PCI\VEN_8086&DEV_1E31&SUBSYS_1845103C&REV_04
PCI\VEN_8086&DEV_1E3A&SUBSYS_1845103C&REV_04
ACPI\HPQ0004
thank you for your help,
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Réponse 3 / 20
kaneagle Posted messages 86260 Registration date   Status Modérateur Last intervention   14 673
 
Hello,

The model number is incomplete: G7-...... ?
Check the label under the laptop.

Operating system?
32 or 64 bits?

--
The human being is at its best when things are at their worst.
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Réponse 4 / 20
floeau299 Posted messages 52 Status Membre
 
Hello,

Thank you for the help:
Here is the AIDA report:
Version AIDA64 v5.90.4200/en
Test module 4.3.741-x64
Website https://www.aida64.com/
Report type Report generator [ TRIAL VERSION ]
Computer DOLTAIRE-PC
Generator doltaire
Operating system Microsoft Windows 7 Home Basic 6.1.7600.16385 (Win7 RTM)
Date 2017-05-17
Time 11:41

--------[ Summary ]------------------------------------------------------------------------------------------------------

Computer:
System type ACPI x64-based PC (Mobile)
Operating system Microsoft Windows 7 Home Basic
System Service Pack [ TRIAL VERSION ]
Internet Explorer 8.0.7600.16385 (IE 8.0 - Windows 7)
DirectX DirectX 11.0
System name DOLTAIRE-PC
User name doltaire
Connection domain [ TRIAL VERSION ]
Date / Time 2017-05-17 / 11:41

Motherboard:
Processor type Mobile DualCore Intel Pentium B980, 2400 MHz (24 x 100)
Motherboard name Hewlett-Packard HP Pavilion g7 Notebook PC
Motherboard chipset Intel Panther Point HM76, Intel Sandy Bridge
System memory [ TRIAL VERSION ]
DIMM1: Micron 16KTF51264HZ-1G6M1 4 GB DDR3-1600 DDR3 SDRAM (11-11-11-28 @ 800 MHz) (10-10-10-27 @ 761 MHz) (9-9-9-24 @ 685 MHz) (8-8-8-22 @ 609 MHz) (7-7-7-19 @ 533 MHz) (6-6-6-16 @ 457 MHz) (5-5-5-14 @ 380 MHz)
Bios type Insyde (09/20/2012)

Monitor:
Video card Intel(R) HD Graphics (1847480 Ko)
Video card Intel(R) HD Graphics (1847480 Ko)
3D accelerator Intel HD Graphics 2000
Monitor Generic Plug-and-Play Monitor [NoDB]

Multimedia:
Audio card IDT 92HD87B2/4 @ Intel Panther Point PCH - High Definition Audio Controller [C-1]
Audio card Intel Panther Point HDMI @ Intel Panther Point PCH - High Definition Audio Controller [C-1]

Storage:
IDE controller Intel(R) 7 Series Chipset Family SATA AHCI Controller
Hard drive ST320LT0 20-9YG142 SCSI Disk Device (320 GB, 5400 RPM, SATA-II)
Optical drive hp DVDRAM GT50N SCSI CdRom Device (DVD+R9:6x, DVD-R9:6x, DVD+RW:8x/8x, DVD-RW:8x/6x, DVD-RAM:5x, DVD-ROM:8x, CD:24x/24x/24x DVD+RW/DVD-RW/DVD-RAM)
Hard drives status SMART OK

Partitions:
C: (NTFS) [ TRIAL VERSION ]
D: (FAT32) 2040 MB (1381 MB free)
Total size [ TRIAL VERSION ]

Input:
Keyboard Standard PS/2 keyboard
Mouse Synaptics PS/2 Port TouchPad

Network:
Main IP address [ TRIAL VERSION ]
Main MAC address 28-92-4A-54-25-ED
Network card Realtek PCIe FE Family Controller

Devices:
Printer Fax
Printer Microsoft XPS Document Writer
USB2 controller Intel Panther Point PCH - USB 2.0 EHCI Controller #1 [C-1]
USB2 controller Intel Panther Point PCH - USB 2.0 EHCI Controller #2 [C-1]
USB3 controller Intel Panther Point PCH - USB 3.0 xHCI Controller [C-1]
USB device Generic USB Hub
USB device Generic USB Hub
USB device HP TrueVision HD
USB device Composite USB Device
Battery Microsoft AC Adapter
Battery Microsoft ACPI Compliant Control Method Battery
Battery Microsoft Composite Battery

DMI:
Bios distributor Insyde
Bios version F.14
System manufacturer Hewlett-Packard
System name HP Pavilion g7 Notebook PC
System version 0883110000385910000620100
System serial number [ TRIAL VERSION ]
System UUID [ TRIAL VERSION ]
Motherboard manufacturer Hewlett-Packard
Motherboard name 1845
Motherboard version 56.2C
Motherboard serial number [ TRIAL VERSION ]
Chassis manufacturer Hewlett-Packard
Chassis version Chassis Version
Chassis serial number [ TRIAL VERSION ]
Chassis identifier [ TRIAL VERSION ]
Chassis type Notebook

---------------------------------------------------------------

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
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Réponse 5 / 20
kaneagle Posted messages 86260 Registration date   Status Modérateur Last intervention   14 673
 
Try these 2 drivers:
--> Chipset
--> Protect Smart

--
Human beings are at their best when things are at their worst.
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Réponse 6 / 20
kaneagle Posted messages 86260 Registration date   Status Modérateur Last intervention   14 673
 
For simplified communication PCI, try this one --> MEI

--
Human beings are at their best when things are at their worst.
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Réponse 7 / 20
kaneagle Posted messages 86260 Registration date   Status Modérateur Last intervention   14 673
 
The discussion should continue here and not in MP.
Thank you.

Install the driver manually:
Go to Device Manager
Right-click on the simplified communication PCI
Update the driver
Search for a driver on my computer
Browse
Go to the folder of the unzipped driver --> MYi5-Win7-64bit-INF
Select the folder --> ME
OK, next
Restart

--
The human being is at its best when things are at their worst.
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floeau299 Posted messages 52 Status Membre
 
I successfully installed the last driver that I was missing, but I still don't have internet access; the Wi-Fi button remains continuously orange even when I press it. Thank you for your help.
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Réponse 8 / 20
kaneagle Posted messages 86260 Registration date   Status Modérateur Last intervention   14 673
 
In the device manager
What do you have in network adapters?

--
Human beings are at their best when things are at their worst
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floeau299 Posted messages 52 Status Membre
 
Good evening,

network card: Realtek pcie fe family controller..

it tells me that the driver is working well
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Réponse 9 / 20
kaneagle Posted messages 86260 Registration date   Status Modérateur Last intervention   14 673
 
In the device manager
Is there an alert regarding the network controller?
Do you have a section --> other devices?

--
Human beings are at their best when things are at their worst.
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floeau299 Posted messages 52 Status Membre
 
Hello,

no, there are no alerts, there is no "other devices" section....
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Réponse 10 / 20
kaneagle Posted messages 86260 Registration date   Status Modérateur Last intervention   14 673
 
Go into the BIOS and check if the wireless/LAN device is properly enabled.

--
Human beings are at their best when things are at their worst.
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floeau299 Posted messages 52 Status Membre
 
I went into the BIOS by pressing F10, but I can't find Wireless/LAN: I'm not good with the BIOS. What should I do, please?
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Réponse 11 / 20
kaneagle Posted messages 86260 Registration date   Status Modérateur Last intervention   14 673
 
Look in advanced, integrated peripherals or on-board configuration.

--
The human being is at their best when things are at their worst.
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Réponse 12 / 20
floeau
 
I'm not finding anything: I have 4 tabs:
- main
- security
- system configuration
- exit

in system configuration I have:
- language
- power saving for the card reader
- fan always on
- USB 3.0 configuration in pre-set
- boot options

in main I have:
- system date
- laptop model
- motherboard ID
- date of birth
- processor type

- system memory
- BIOS version
- BIOS manufacturer
- serial number
- UUID number
- product configuration ID
- motherboard tracking number
- factory installed OS
- main battery serial number

- system log

what do I do please?
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Réponse 13 / 20
kaneagle Posted messages 86260 Registration date   Status Modérateur Last intervention   14 673
 
Is Windows up to date?
If not, go to Windows Update and make all the updates.

--
Human beings are at their best when things are at their worst.
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Réponse 14 / 20
floeau
 
Hello,

I don't know if it's up to date, and how can I perform updates on Windows updates if I don't have internet? The famous F10 Wi-Fi button stays orange...
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Réponse 15 / 20
kaneagle Posted messages 86260 Registration date   Status Modérateur Last intervention   14 673
 
You can't access the web with the network cable (ethernet)?

--
Human beings are at their best when things are at their worst.
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Réponse 16 / 20
floeau
 
Hello,

If I connected via Ethernet cable, I managed to get Windows updated... but nothing changes, no Wi-Fi, the button is stuck on orange and won't switch to blue...
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Réponse 17 / 20
kaneagle Posted messages 86260 Registration date   Status Modérateur Last intervention   14 673
 
I have no more ideas.

Could it be that the wifi card is defective?

--
Human beings are at their best when things are at their worst.
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Réponse 18 / 20
floeau
 
Thank you for your help, one last question: in the device manager/network adapter/I just indicated local area connection/realtek pcie fe family controller

I have a Wi-Fi problem only on one computer, I wonder if I'm missing something to have Wi-Fi!!! Thank you for helping me.
0
Papounet17000 Posted messages 26460 Registration date   Status Membre Last intervention   9 894
 
I would uninstall the ISP software if you have it installed.
It does more harm than good.
You don't need that to connect to the Internet.
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Réponse 19 / 20
floeau
 
Daddy, good evening,

I don’t think I installed anything, I’m with Free, how can I check? My other computer works fine with Wi-Fi and the one that doesn’t work only has issues with Wi-Fi… thanks for your help.
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Papounet17000 Posted messages 26460 Registration date   Status Membre Last intervention   9 894
 
Go to the device manager, then find the Wi-Fi card. Uninstall the driver.
Restart the PC; it should reinstall automatically.
Try to connect afterward.
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Réponse 20 / 20
floeau
 
Good evening,

in Device Manager, I don't have a wireless... what should I do? Thanks.
0