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Ethernet network card issue on laptop

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basketpresse75011 Posted messages 52 Status Member -  
basketpresse75011 Posted messages 52 Status Member -
Good evening
I’m looking for some help.
Here is my problem:
I have an ACER Aspire V15 VN7-571G laptop.
I can’t connect it to my SFR Fibre BOX via a wired Ethernet cable.
I’ve tried several cables, the same issue occurs: it detects the network (I disconnect Wi‑Fi beforehand), but nothing passes, no internet connection, no webpage opens.
If I try the same Ethernet cables on other computers (PC or MAC), the connection works very well.
The internal network card seems up to date.

Can you help me? Is it a hardware issue? is it a problem that can be fixed without taking it to a store?

Looking forward to your response, thank you for reading me.

1 answer

  1.
    Papounet17000 Posted messages 26460 Registration date   Status Member Last intervention   9 895
     
    Hi,

    What does the Device Manager show?
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    1. basketpresse75011 Posted messages 52 Status Member
       
      Good evening
      it doesn’t indicate anything abnormal to me
      0
      1. Papounet17000 Posted messages 26460 Registration date   Status Member Last intervention   9 895 > basketpresse75011 Posted messages 52 Status Member
         
        Uninstall the network card driver and then restart the PC. It will reinstall automatically.
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    2. basketpresse75011 Posted messages 52 Status Member
       
      hello
      After testing your solution, it works again very well>.

      Thank you very much for your help
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