Acer laptop, screen turns off when I touch the touchpad.
Jules39
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Hello everyone,
I'm allowing myself to ask you a question after an hour of fruitless searching on the internet.
My father has an Acer laptop from the Aspire E5 series with Windows 10. He uses it for work and for two years nothing has been installed or tampered with except for Windows updates and his software for work and making quotes. Two days ago, the screen started turning off and on for one or two seconds when you touch the touchpad. Without making any precise movements, just by brushing it, sometimes it doesn’t turn off, but roughly once in five times touching the touchpad makes the screen turn off and on. Either it turns back on by itself, or you have to place your finger back on the pad and the screen lights back up as if it’s waking up from sleep. I couldn’t find anything in the sleep or power settings that indicates this, nor anything on the internet.
I’m putting "sleep" in bold because that’s how it feels to me. It’s as if the touchpad is putting the screen to sleep and waking it up every time it's touched, which you’d agree isn’t very usual ^^!
A scan with Malwarebytes and the Windows rootkit tool turned up nothing.
For now, my only solution is to plug in a mouse and disable the touchpad when the mouse is connected (which he has always done with the touchpad enabled, but while typing his hand sometimes touches the touchpad, causing the screen to turn off).
I suspect it might be a loose connection with the pad, but that would be really strange since it’s never really been used, and I don’t see why a loose connection on the touchpad would cause the screen to turn off...
I'm allowing myself to ask you a question after an hour of fruitless searching on the internet.
My father has an Acer laptop from the Aspire E5 series with Windows 10. He uses it for work and for two years nothing has been installed or tampered with except for Windows updates and his software for work and making quotes. Two days ago, the screen started turning off and on for one or two seconds when you touch the touchpad. Without making any precise movements, just by brushing it, sometimes it doesn’t turn off, but roughly once in five times touching the touchpad makes the screen turn off and on. Either it turns back on by itself, or you have to place your finger back on the pad and the screen lights back up as if it’s waking up from sleep. I couldn’t find anything in the sleep or power settings that indicates this, nor anything on the internet.
I’m putting "sleep" in bold because that’s how it feels to me. It’s as if the touchpad is putting the screen to sleep and waking it up every time it's touched, which you’d agree isn’t very usual ^^!
A scan with Malwarebytes and the Windows rootkit tool turned up nothing.
For now, my only solution is to plug in a mouse and disable the touchpad when the mouse is connected (which he has always done with the touchpad enabled, but while typing his hand sometimes touches the touchpad, causing the screen to turn off).
I suspect it might be a loose connection with the pad, but that would be really strange since it’s never really been used, and I don’t see why a loose connection on the touchpad would cause the screen to turn off...