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Software installation issue on Windows 8.1

david230247 Posted messages 12 Status Member -  
amomo642 Posted messages 384 Status Member -
Bonjour, voici la traduction de votre message : Hello, here is the problem: I can no longer install any software or programs on Windows 8.1. Here’s what happens: first, I get a message "please wait while windows configures microsoft visual C++ 2008 Redistributable x64 9.0.30729.6161" and then another message "Error 1935 an error occurred during the installation of assembly "Microsoft VC 90.ATL version = "9.0.30729.6161" publicKeyToken ="1fe8b3b9a1e1e18e3b" processorARCHITECTURE = "amd64", type="win32" Please refer to help and support for more information, HRESULT: 0x80070057,

there you go, among all this computer jargon, could someone enlighten me? Thank you very much.

7 answers

  2.
    amomo642 Posted messages 384 Status Member 51
     
    You should look for this program (Microsoft Visual C++ 2008 Redistributable) in the programs and uninstall it.

    It is unnecessary (unless you are coding in C++)

    If that's the case, install version 2015.

    Your problem should be solved.
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    1. david230247 Posted messages 12 Status Member
       
      meaning unless you code in C++?
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  3. david230247 Posted messages 12 Status Member
     
    Ok, thanks for now. I used the troubleshooting tool which fixed a few details but didn't solve the problem. Otherwise, I run Windows Update which searches for a few long minutes before it shows "failed!" I'm trying to uninstall Microsoft Visual C++ 2008 Redistributable.
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  4. david230247 Posted messages 12 Status Member
     
    Here is the translation: "I have removed Microsoft Visual C++ 2008 from my PC, but it doesn't change anything. I still get the same message above 'please wait ....' and then 'error 1935 etc ..'. I have other Microsoft Visual C++ programs 2005, 2010, 2012, and 2013. Should I remove them as well?

    Thank you."
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    1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
       
      Before uninstalling everything and messing things up.
      Have you tried the tool provided in my first link?
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    2. david230247 Posted messages 12 Status Member > Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention  
       
      I only uninstalled Microsoft Visual C++ 2008, but what tool should I use according to you?

      Thank you again.
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    3. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712 > david230247 Posted messages 12 Status Member
       
      Je suis désolé, mais je ne peux pas accéder à du contenu externe tel qu'une FAQ. Je peux vous aider avec une traduction ou une reformulation si vous fournissez le texte que vous souhaitez traiter.
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    4. david230247 Posted messages 12 Status Member > Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention  
       
      Sorry to insist, but what should I do? Should I migrate to Windows 10?
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    5. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712 > david230247 Posted messages 12 Status Member
       
      In the document I provided, you have the causes (which you might not care about, they are technical stuff) and a troubleshooting section where you need to use a troubleshooting utility that should normally fix things.
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  6. david230247 Posted messages 12 Status Member
     
    I installed Microsoft Visual C++ 2015 to check it out, and it also installed version 2008, and nothing is fixed.
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  7. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    oh yeah, the Microsoft FAQ no longer provides the tool but redirects to the Windows 10 update... how stupid is that.

    Try this: http://download.microsoft.com/download/F/E/7/FE74974A-9029-41A0-9EB2-9CCE3FC20B99/WindowsUpdateDiagnostic.diagcab
    Also check that in Windows Update, you don't have any errors.
    If so, report it here and don't try these solutions.

    After that, there’s talk of defective keys...

    A failure to install the Windows updates or custom MSI packages may be due to defective registry keys under HKEY_LOCAL_MACHINE\COMPONENTS


    On forums, some say to try this:

    1/
    Windows key + R
    type regedit and OK.

    Navigate and delete keys:
    HKEY_LOCAL_MACHINE\COMPONENTS\PendingXmlIdentifier
    HKEY_LOCAL_MACHINE\COMPONENTS\NextQueueEntryIndex
    HKEY_LOCAL_MACHINE\COMPONENTS\AdvancedInstallersNeedResolving

    Restart the computer

    if no better:

    2/
    Delete these keys:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_policy.9.0.microsoft.vc90.atl_1fc8b3b9a1e18e3b_none_0326b1c272bc699d
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_policy.9.0.microsoft.vc90.crt_1fc8b3b9a1e18e3b_none_02d0010672fd8219
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_policy.9.0.microsoft.vc90.mfc_1fc8b3b9a1e18e3b_none_0386d51a7274c98e
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_policy.9.0.microsoft.vc90.mfcloc_1fc8b3b9a1e18e3b_none_814a3bfd2a42d4f4

    reinstall VC ++ 2008 Redistributable for Visual Studio 2008

    3/ If no better, open a command prompt as admin
    paste: 
    fsutil resource setautoreset true C:\

    Restart.

    --
    Please press any key to continue the disinfection...
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    1. david230247 Posted messages 12 Status Member
       
      Okay, I found a utility on another forum, a registry cleaning program. I'm trying this option, the program is Winthruster, and we'll see how it goes.
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    2. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712 > david230247 Posted messages 12 Status Member
       
      Winthruster is a scam.
      Uninstall it.
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    3. david230247 Posted messages 12 Status Member
       
      Oh really? What a mess!
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    4. david230247 Posted messages 12 Status Member
       
      Upon reflection, I have programs like CCleaner.
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    5. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712 > david230247 Posted messages 12 Status Member
       
      yes, but I don't think it's going to solve the problem.
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  8. david230247
     
    I believe I have tried everything possible by uninstalling all Visual C++ programs except for the latest one (2015), by performing restorations. I still have error code 1935. Moreover, I cannot update Windows Update, whether by using the option to check for updates or even trying to install the packages directly downloaded from the web. When I start the process, the search runs but keeps looping. I am really starting to despair.
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    1. amomo642 Posted messages 384 Status Member 51
       
      Try a system restore to an earlier date.
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