Samsung Soundbar Issue "BT Music Splitter"
Naxilolz
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Naxilolz Posted messages 19 Status Membre -
Naxilolz Posted messages 19 Status Membre -
Hello everyone, after extensive searches on the forums, I still haven't found an answer, which is why I'm reaching out to you.
I purchased a Samsung HW-J355/ZF soundbar that I connected wirelessly to my Samsung TV 49KU6400.
However, for the past few days, a message has been appearing on the soundbar that says "BT MUSIC SPLITTE", and the source switches from TV to BT, and I am unable to reconnect the Samsung TV unless I unplug the soundbar... but the problem recurs a few seconds after reconnecting to the TV source (TV > Soundbar).
I have already tried resetting the soundbar by holding "play/pause" for 5 seconds. I have also tried factory resetting the TV.
Before contacting Samsung customer service, I would like to know if you have any ideas?
I purchased a Samsung HW-J355/ZF soundbar that I connected wirelessly to my Samsung TV 49KU6400.
However, for the past few days, a message has been appearing on the soundbar that says "BT MUSIC SPLITTE", and the source switches from TV to BT, and I am unable to reconnect the Samsung TV unless I unplug the soundbar... but the problem recurs a few seconds after reconnecting to the TV source (TV > Soundbar).
I have already tried resetting the soundbar by holding "play/pause" for 5 seconds. I have also tried factory resetting the TV.
Before contacting Samsung customer service, I would like to know if you have any ideas?
3 réponses
Weird that no one has had the problem.
I'm just bumping this up just in case, but otherwise I'll wait for other people in the same situation as me.
I wrote an email to Samsung describing my problem.
They should get back to me within 4 days.
I will post their response and/or the solution.
I'm just bumping this up just in case, but otherwise I'll wait for other people in the same situation as me.
I wrote an email to Samsung describing my problem.
They should get back to me within 4 days.
I will post their response and/or the solution.
I just got back from chatting with customer support.
They couldn't find a solution...
And they're asking me to drop off the equipment at the nearest partner agency, which is over 80 km away for me...
I bought my product at Auchan, do you think I can bring it to them directly? Can they take care of it?
They couldn't find a solution...
And they're asking me to drop off the equipment at the nearest partner agency, which is over 80 km away for me...
I bought my product at Auchan, do you think I can bring it to them directly? Can they take care of it?