Removal of "other providers"
Annie
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baladur13 Posted messages 47556 Registration date Status Modérateur Last intervention -
baladur13 Posted messages 47556 Registration date Status Modérateur Last intervention -
On my last ORANGE bill, I see a line that has never appeared before, namely "total with other suppliers" for an amount of €15.37. To cancel, I went to http://annuairedestiers.orange.fr but without success. Could you please let me know the procedure to follow? Thank you in advance. Annie.
1 réponse
Hello
Excerpt from https://assistance.orange.fr/assistance-commerciale/la-facture-le-suivi-conso/comprendre-la-facture/internet/facture-internet-comprendre-la-facture_142583-153448
Total with other providers =
Your online service purchases billed by Orange for other providers are summed up in total with other providers.
Contact Orange directly for explanations regarding this billing
https://assistance.orange.fr?WT.mc_id=Contacter_Orange
Or, with this bill, go ask the question at the nearest Orange store.
Note that in your customer area you have the option to block all purchases
See in your customer area the section:
"Manage your usage"
- One-time purchases and subscriptions
- Multimedia purchases and SMS+
Excerpt from https://assistance.orange.fr/assistance-commerciale/la-facture-le-suivi-conso/comprendre-la-facture/internet/facture-internet-comprendre-la-facture_142583-153448
Total with other providers =
Your online service purchases billed by Orange for other providers are summed up in total with other providers.
Contact Orange directly for explanations regarding this billing
https://assistance.orange.fr?WT.mc_id=Contacter_Orange
Or, with this bill, go ask the question at the nearest Orange store.
Note that in your customer area you have the option to block all purchases
See in your customer area the section:
"Manage your usage"
- One-time purchases and subscriptions
- Multimedia purchases and SMS+
It's very difficult to catch a black cat in a dark room.
Especially when it isn't there...