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Behost.fr - down hosting provider

guillaume -  
 adi90x -
Hello,

I have a VPS server hosted by behost.fr.
This server has been unresponsive for the past 3-4 days.
The host's website www.behost.fr has been displaying a maintenance page for the same duration.
The contact phone number is unreachable.
Emails sent to the sales service bounce back with an error.
The company's Facebook and Twitter pages are closed.
I therefore have no way to contact this company.
Is there anyone else with a server at this host who is experiencing the same issue?
I am considering sending a letter with acknowledgment of receipt to the company's headquarters and filing a complaint if I receive no response.

10 answers

  1.
    Konseil Posted messages 641 Registration date   Status Member Last intervention   434
     
    When looking at the Whois for BeHost.fr, we notice that they have hidden their identity, which is not a good sign.

    In theory, you should have been notified of a major maintenance.

    It is quite likely that they have ceased their activity.
    3
  2. willorp Posted messages 6 Status Member 1
     
    I'm in the same situation as you, all my VPS are down and I can't reach them.
    What I find strange is that my payment from 10 days ago has just been refunded by Paypal.
    1
    1. TroniQ89
       
      Hello!

      In the same situation as you.
      The host's IP ranges are going nowhere...
      The host must have shut down... :-(

      The site redirects to an OVH maintenance page and no longer to their infrastructure...
      0
  3. adi90x
     
    Hello,
    I'm in the same situation as you!
    I managed to find a personal address of the boss of behost; apparently they suffered a huge attack on their network and are trying to resolve the issue!
    Not much more information, but if you have any, I'm interested!!
    Good evening,
    1
  6. guillaume
     
    Thank you, Konseil, for your response.
    I checked on société.com: http://www.societe.com/societe/betech-solution-807381157.html, I have the address of the headquarters and the name of the manager, I will write a letter.
    Does anyone have experience with possible legal actions to recover my credit and my data?
    Thank you.
    0
    1. bg62 Posted messages 23433 Registration date   Status Moderator Last intervention   2 435
       
      good luck then, BUT above all keep us posted ...
      @+
      0
    2. tfl
       
      Anything new?

      The email replies, they refuse to give me any information or a backup of my VMs.

      Total incompetence... Mr. LEDUC... Definitely not willing to solve the problem.
      0
  7. axelcoutu Posted messages 71 Registration date   Status Member Last intervention   13
     
    Apparently a routing issue, seen on their site... Strange anyway...
    0
  8. Judge_DT Posted messages 27651 Registration date   Status Moderator Last intervention   10 013
     
    Hello,

    In reality, BeHost is (was?) quite a serious company.

    However, it seems they have had some significant issues affecting their network infrastructure and thus, access to their infrastructure and that of the clients hosted by their services.

    The purposes and details have (not) yet been communicated, but they probably will be... let's hope so.

    This is not the first time a service provider finds themselves in this kind of situation; last year they had to cease operations for several days due to a DDoS attack on their infrastructure, which caused some "damage"...

    Unfortunately, for this type of service, smaller companies can sometimes be very vulnerable to this type of attack... while larger ones tend to be less vulnerable and often offer comparable prices, if not more attractive ones... ;-)

    --
    ~ To know how to listen is to possess, beyond oneself, the minds of others... said Leonardo da Vinci.
    0
  9. tflorian
     
    A network issue, yes, but one that directly impacts my business. I still had my customer service management server with them; I had decided to start migrating all my servers to OVH's SYS (Dedicated Server), but that one was still in production.

    I understand there is a network problem, but it's unacceptable to refuse to return the data, I’m sorry.
    0
  10. DerkoFR Posted messages 652 Status Member 74
     
    I bump the topic,

    Any news?

    --
    Apprentice developer.
    HTML, CSS, PHP & JAVA (Website Creator)
    0
    1. tflorian
       
      Last email from them on 11/15 where Mr. LEDUC states that they are not responsible for anything and that they are subject to a "Best Effort" policy rather than results. I asked them to send me back the T&Cs, to explain the breakdown, ... no further response. I sent a registered letter, which they received the day before yesterday, and I am waiting for their reply.
      0
    2. DerkoFR Posted messages 652 Status Member 74
       
      It's complete nonsense.
      I had a VPS, I had an invoice of -15€ for several months that I hadn't paid... I knew there was already a problem.
      Moreover, I don't even know how they are going to handle the refunds.

      Anyway, now behost is avoided.
      0
    3. tflorian
       
      Yeah... SoYouStart now, a dedicated server, several VMs and it's working well. I just want BeHost to reassure me about data integrity.
      0
  11. DerkoFR Posted messages 652 Status Member 74
     
    No news from them, I believe the site is going to close... (NO REAL SOURCE)

    How will we proceed for refunds?

    --
    Apprentice developer.
    HTML, CSS, PHP & JAVA (Website Creator)
    My availability (9:00 AM - 4:30 PM)
    0