tomtom blocked and red cross on startup Solved/Closed

Question

I wanted to connect my TomTom to my computer via TomTom Home without success, which has led to another problem.

Since this attempt, the GPS no longer starts and I see a screen with a flashing red cross on startup if I turn on the GPS without being connected to the computer.

If I am connected to the computer, the red cross disappears and the cable symbol reappears on the screen.

I have consulted the TomTom FAQ:

1- I tested the reset button with a paperclip under the device - without success
2- I verified that the PC correctly recognizes the GPS as a removable storage device (see file panneTomTom1.jpg)

TomTom Home does not recognize my device at all, regardless of the TomTom Home version (1.400 or 1.5). I always get the error message: "Please connect your TomTom" or "The TomTom connected to the computer is not compatible."

What should I do to resolve my problem?
Is there any hope that I can resolve this issue on my own, or should I consider a factory return?

Thank you in advance for all your tips,

Configuration: Windows XP Internet Explorer 7.0

nico · Accepted Answer

Hello everyone and thank you for your guidance through your replies. However, I had still asked TomTom customer service why this cross had appeared and here’s what they replied, which is in other terms identical to Redbart's version that works very well!

Here’s what we advise you to do to solve the issue of the frozen screen on your TomTom:

1. Make a backup of your TomTom using the TomTom Home application:
www.tomtom.com/home

2. Click on the "Remove items" menu in TomTom Home; then remove the application by checking the box on the right side of the line and then clicking "Remove items".

3. Completely close the TomTom Home application, including from your Windows taskbar if you have the software icon. Right-click with your mouse and then select "Quit".

4. Reset your device using a paperclip in the reset hole as follows:
www.tomtom.com/6969

5. Your TomTom will turn off, connect your TomTom directly to your computer with the USB cable.

6. Turn on your TomTom once it is connected to your computer by pressing the power button for 5 seconds.

7. If the TomTom Home application opens, you can close the application.

8. Select the "Start" menu in Windows and then "My Computer". Your TomTom is listed under removable drives.

9. Double-click on the icon of your TomTom to display the contents.

10. Delete all files that are not contained in yellow folders.

11. Open the TomTom Home application again and click on "Add Maps, Traffic, Voices, etc." and then on "Items on my computer".

12. Then click on the plus sign in front of the line "Applications" and click the "Add" button.

Note: Before disconnecting your TomTom from your computer, in TomTom Home, select "Device" and then "Disconnect device".

la fille de guy roux · Answer

Hello, a colleague had the same problem and in fact, she had to bring back the TomTom device that had an issue.

The seller tested it and there was nothing to be done.

Take it back to where you bought it.

Bye.

gigi · Answer

Hello,

I also have exactly the same problem with the red cross after trying to do an update that crashed during the process, and since then: the red cross, I haven't had the chance to use it, I've only had it for 3 days!!
What is TOM TOM doing???

Aside from selling their junk!! ?? !!

STB · Answer

I had the issue this morning after an update XL ONE 7.162 on TOMTOM HOME. This is due to the fact that (at least I think) I unplugged the USB a bit hastily, that is to say without ejecting the device. So red cross impossible to restart.

However, after doing the updates and before making this huge mistake, I did something smart, a backup, after several attempts Oh miracle it starts again... But (because there is a BUT, otherwise it's too easy...) no map available!!

In fact, during my updates I had downloaded several times the same update versions, so I removed the duplicates and it worked!
I'm not very good with computers, so I can't guarantee that it will work for everyone. However, I didn't do any reset.

Good luck, I was ready to go to Darty...
S

Redbart · Answer

Hello everyone
I went through the same situation as you, a brand new TTgo 720, I unpack it, install it in the car, it works wonderfully.
Of course, in the evening I try the update and........ the navigation is stuck (red cross)!
The Reset button had absolutely no effect at first!!! Why? I guess we are all too impatient!
Battery fully charged of course
1) Install the software
2) Connect the TT as described; first the base to the USB then the TT to the base, turn on the TT, wait for the program to ask if you want to connect and then respond "yes".
3) Make a backup
4) Download the updates one by one, meaning one at a time and then test the device
5) Disconnect the TT via the TTHome software before turning it off and then unplug it
To get it back on track, I partially followed the advice found in another post:
- A Chkdsk check didn't help
- Locate the TT folder in Windows
- Delete all files that are not in a yellow folder (I cut and pasted them into a folder created for this purpose)
- Reset before connecting
- After several connections/disconnections according to the exact procedure, the TT finally came back to life, then I restored the cut files.....and it works again.
Watch out for the many options, you can easily get tangled up.
Same issue as with Crosoft, software written quickly and then a slew of patches released online. Note: internet connection required (30 €/month)

jc38 · Answer

Hello A site for Tomtom specialists: http://www.tomtomax.fr/forum/ full of tips and more!   jc

pifoux2001 · Answer

Hello;

I had exactly the same problem as you, after the first update this infamous red cross and impossible to use the GPS. What a scare, knowing that I hadn't made any backup.

What I did:

- I renamed the downloads folder which is usually located in my documents/tomtom/HOME/ or something like that. Rename it something like _Downloads, the point is just that this folder is not recognized.

- I turned off the GPS, plugged it into the PC, rebooted it, and launched the TOMTOM HOME app and, miraculously, it worked.

Hoping to have helped you.

superman47 · Answer

Good evening,
I got a red cross on my TomTom after an update. The problem is that I no longer have a map in memory. If someone could send me their backup it would allow me not to have to buy a map for a device that is 6 months old. Thank you in advance, it's a TomTom One with the map of France.
Thank you in advance.

Pat

ait 2007 · Answer

I had the same problem, but thanks to a backup I made just before, I deleted the folders and programs I had added that must have blocked it.

greenpark · Answer

Hello,  Great, you are a star!!! I did exactly what you said and it worked perfectly!!! Now I will try to understand why I had this problem.

samix · Answer

Hi everyone,

I have the same red cross problem on my Tom Tom One XL, unfortunately I didn't make a backup :(....

Could someone please be kind enough to send me their base backup?

Thank you in advance.

Sam

jeffacree · Answer

Well, thank you very much, the customer service technicians didn't say anything stupid  that's very good or rather thank goodness lol

vinz75013 · Answer

Thank you, the customer service technique works perfectly.  As for the backup, I didn’t make a backup beforehand; it didn’t cause any problems since TomTom Home redownloads the software etc. (for Samix)

samix · Answer

Good evening everyone. Thanks Vinz for your response.

So, I managed to unlock the TomTom (remove the red cross) by inserting an SD card and updating it with TomTom Home v2... the GPS updated and then asked me to remove the SD card (apparently it doesn't support them: STRANGE !!)... I took it out, did another update and miraculously everything was back to normal.

Apparently TomTom Home v1 is buggy, I had no problems with v2.

Thank you.
Sam

carlito · Answer

Hello to you, internet users!

So I'm not very skilled because all your advice hasn't helped me much. My computer absolutely does not recognize my TT, the screen of the latter remains with the same image: a GPS connected to a cable. I am completely unable to do anything. I went to tomtom.com/home and they are asking for the device code but since I can't turn on Marguerite (that's the name of my beloved TT), I'm still stuck! What to do, help me you who know how to do it.

samix · Answer

Carlito, have you tried version 2 of Tomtom Home? You can get it from their website.

carlito · Answer

Thank you Samix Maguerite is back on track! But I accidentally erased everything, there are no maps left, do you know if we can download them for free?

samix · Answer

That's cool Carlito.
So for the maps, everything is paid...but I managed to find a map on emule, then I copied it onto the GPS and when you restart your GPS it asks for a code.

I took the product code from my GPS (plastic card provided with the GPS), you go to a website (displayed on the GPS, I forgot the site), you enter the product code and then the code provided by your GPS and the site will give you the code to enter into your GPS...once that's done your map will be activated.

It worked for me anyway.

You should give it a try.

carlito · Answer

Ok, you are my savior! I'll try that, otherwise I think I'll ask for a quote from customer service since it's still under warranty. At worst, I hope it will cost me less than buying a new one.

guigui · Answer

Hello everyone Perfect, I managed to unlock my tablet, but on the other hand, I lost my card. I made a backup before performing the above operation, but when I turn on my tablet, it doesn't find any card. How can I find it, please?

bormes · Answer

THANK YOU, that’s great, it’s working again.

X8RS59 · Answer

Hello  I bought a TOMTOM one in August 2007, I never updated it until today, since then, it's impossible to start it, and it is not recognized by the TOMTOM HOME program. When I turn it on, it makes a TAM TAM noise and a flashing cross appears. I no longer have the backup from the first day because it was on an old PC and the map is not on an SD card but integrated into the TOMTOM (European version), what should I do? Even the reset button doesn't help  Thank you in advance

fredys06 · Answer

Hello, I just bought a TT 7730, I thought great, I turn it on, it works perfectly, I synchronize it, I should mention I'm on Mac, and then a big bug and the famous red cross that everyone envies us. Going to check in TomTom Home's help, it says I need to format the TT’s hard drive. I did the following manipulation: I copied the TT's hard drive to another folder on my desktop, then deleted the TT's hard drive, and with your copy, I only restored all the folders (blue on Mac) and the files antitheftw.bmp, lowbatteryw.bmp, and splashw.bmp. The rest should not be restored to the TT's hard drive.

Then start TomTom HOME.

Click on Add maps, Traffic, voices, etc., then on Items on my computer.

Then click on the plus icon next to Applications and click on Add.

Disconnect TT via TomTom Home.

And there you go, it worked perfectly for me.

Good luck to everyone!

Moujik · Answer

I had the same issue with a ONE 30 Series, resolved according to the procedure suggested by nico.  It's still quite a few people who have this problem, it's disappointing. But the device is nice to look at when it finally powers on normally...

bolto · Answer

The customer service repair saved me. Thanks. They could put that thing on their website!  N.

Olive · Answer

I followed the procedure outlined in the link, it worked for me.

ulissien · Answer

Hello I have the same problem with a flashing cross and that with two SD cards "Europe" and "France". I didn't save, but when I double-click on "removable disk," it tells me "you must format your card." I don't understand anything, TomTom, it's really frustrating. I'm fed up. Is there anyone who can help me? Thank you.

montana · Answer

0624757573

chris · Answer

Yes!!!! Thanks to Nico!!!! Everything works again!

Pierrot6150 · Answer

It is easy to ask for help...  However, all it takes is to go to the link, which has existed for years.  Some knew it, but preferred to present the manipulation as a personal discovery. https://help.tomtom.com/hc/en-gb

rico · Answer

In the case of my TomTom ONE on MAC: From TOMTOM home, I removed the GPS application and then reinstalled it, phew the TomTom is working again  Good luck

ditman59 · Answer

I had the same problem as you, red cross on startup of my TomTom one after a mistake on my part  Fortunately, I had copied all the files previously on the TomTom to my PC.  I could no longer access my TomTom, formatting was impossible.. possible solution: cmd: run chkdsk f: nothing really changes, do format f: 0 percent done for a long time so cancel the operation CTRL+c (action to take anyway as it converts the TomTom to FAT) and perform the Windows formatting and magically it managed to format it!!  I then copied the old files back to the TomTom and it works again  EnjoY... ditman59

Oliver Twist · Answer

TomTom XL Traffic Europe / blockage after an update and the appearance of a big red cross: my experience... The TomTom XL crashes after the update. If you update and click on "continue" after installing the program, the TomTom remains connected in USB mode. Here is the quick way I found to get it back up and running without... sweating:  1) Remove the old application using the TomTom Home software, in the "backup & restore" menu (make a backup beforehand): 1st item in the checkboxes. 2) Download the updates (in "Update my device") and the new TomTom application. DO NOT CLICK ON THE "CONTINUE" BUTTON when everything is done: disconnect the GPS FROM THE SOFTWARE ONLY (small eject button at the bottom of the window). The GPS will disconnect and restart. 5) Tell the GPS not to reconnect to the PC and unplug it: the ordeal is over.  In summary, the only problem is the CONTINUE button that must be avoided at all costs. It seems that clicking it does not allow the GPS to finish the installation properly. I would even advise TomTom to completely remove it from the application and to increase the size of the "Eject" button tenfold...  I hope this will save you hours of anguish. I solved the problem in 35 minutes but I panicked, I admit...

goderville · Answer

A thousand thanks to Nico who helped me out of a block at the cursed red cross!!!

boularand · Answer

unable to connect my tomtom GO730 to the computer  its routes are partly outdated

glikebluk · Answer

Thank you, my Tom Tom is working great again; I almost went to return it!!!!

Tomtom blocked and red cross on startup

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