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Computer restarts instead of shutting down

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joejoe106 Posted messages 20 Registration date   Status Member Last intervention   -  
 didiou -
Hello,

I am currently on a HP ProBook 4740s running Windows 10.
When I turn it off, it seems like it doesn't finish the shutdown process, it goes black and restarts by itself (it actually starts normally, not as if I turned it off with the button).
I've done a chkdsk and an sfc /scannow, I've also changed the RAM to see if that helps, but nothing works, the problem is still there.

Does anyone have a lead?

Thanks in advance
Configuration: Windows 10/ Firefox 47.0 (HP Probook 4740s)

1 answer

  1.
    Fahora Posted messages 949 Status Member 68
     
    Hello

    Right-click on Shut down in Start>Properties>Power button action.

    Best regards,

    --
    Our only limits are those we impose on ourselves.
    Politeness and a thank you don't hurt. There is a "Resolved" button to confirm that your problem is no longer a problem. Fahora
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    1. joejoe106 Posted messages 20 Registration date   Status Member Last intervention  
       
      The problem remained the same, but I was able to resolve it by disabling fast startup.

      I only had to go to the power button properties, show the unavailable options, and disable fast startup.

      Thank you anyway for the guidance.
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      1. didiou > joejoe106 Posted messages 20 Registration date   Status Member Last intervention  
         
        Thank you joejoe106, my problem is solved.
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