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Unable to connect to the BBox interface

Thomasu -  
contrariness Posted messages 17903 Registration date   Status Member Last intervention   -
Hello,

I just installed a Bouygues Box, and I can't connect to its management interface on my laptop (via 192.168.1.254), while two other computers in my household, as well as my phone, connect without any problem.

I'm entering the same address, I've tried directly via ethernet, I've disabled the antivirus, tried using several browsers, cleaned Firefox, but still nothing.

I am connected to the box, I have internet access.

If you have any idea...

Configuration: Windows / Firefox 47.0

1 answer

  1.
    contrariness Posted messages 17903 Registration date   Status Member Last intervention   6 243
     
    The first thing to check is whether your laptop is receiving an IP address from the DHCP server of the BBox.

    Plug in an RJ45 cable, restart your laptop, and in the command prompt, type the command: ipconfig /all

    In the output, look at the IP address of the DHCP server and the IP address assigned to your laptop.
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    1. Thomasu
       
      Good evening
      The DHCP server is indeed at 192.168.1.254
      No proxy
      IP address of the card in auto
      PC IP address 192.168.1.88
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    2. contrariness Posted messages 17903 Registration date   Status Member Last intervention   6 243
       
      Oki..

      So, still in the command prompt window, if you type: ping 192.168.1.254 you should get a response with no loss?

      Do you have internet access from this machine?
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    3. thomasu
       
      internet access without issues via ethernet and wifi on the PC
      The ping to the bbox is without loss (1 or 2 ms)
      Just a quick test, I connected an external hard drive to the USB port of the box, we can access it from another PC but not from this PC (same for the box interface).
      Thank you for your help.
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    4. contrariness Posted messages 17903 Registration date   Status Member Last intervention   6 243
       
      For the external hard drive, that's normal since the box serves as the interface... and since you don't have access to the box's interface...

      If I remember correctly, with Bouygues there is an instruction to enter in the browser's address bar... but have you tried entering the IP address directly? (192.168.2.254) without anything else?
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    5. Thomasu
       
      I indeed tried directly with the IP address (192.168.1.254), also by typing the instruction: http://gestionbbox.lan/

      And always the same result.
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